PUBLISHER: Stratistics Market Research Consulting | PRODUCT CODE: 1258833
PUBLISHER: Stratistics Market Research Consulting | PRODUCT CODE: 1258833
Healthcare Chatbots Market Forecasts to 2028 - Global Analysis By Component (Software and Services), Deployment (On-Premise and Cloud-Based), Application, End User and By Geography
According to Stratistics MRC, the Global Healthcare Chatbots Market is accounted for $212.68 million in 2022 and is expected to reach $497.11 million by 2028 growing at a CAGR of 15.20% during the forecast period. Healthcare chatbots provide services such as symptom checks, appointment scheduling, medication help, and medical counseling. It creates broader applicability and more approachable methods for the healthcare sector. It handles all patient inquiries and concentrates on life-threatening circumstances. Healthcare chatbots can offer round-the-clock mental health support. They are a great way to provide patients with the information and data they need efficiently and conveniently. It lowers the expenses involved with medical care and offers prompt assistance in an emergency.
According to the Anthem Insurance Companies, Inc. (US) reports, in May 2017, around 52% of smartphone users gather health information using mobile apps, 36% of doctors say apps are the most effective way to engage with patients and 93% of doctors believe mobile apps can improve health.
Market Dynamics:
Driver:
Surge in internet connectivity and smart device adoption
With the proliferation of internet connections and smart devices like smart phones, laptops, and tablets, chatbot use and popularity are on the rise. The chatbots were sought for notifications and pop-ups due to the increase in smart device users. Healthcare chatbots are commonly used by over 67% of people. The availability of more devices with chatbots helps customers with a range of healthcare issues, which in turn has propelled the demand for the industry.
Restraint:
Lack of expertise for chatbots development
Before integrating AI into their ecosystem, the majority of healthcare institutions would need to completely restructure their business models. To work, it requires extremely effective knowledge. The help and replies may be limited by a lack of knowledge. Poor user experiences can be brought on by chatbots that are emotionless or have trouble comprehending humans. Users may experience frustration or misunderstanding. As a result, the brand or product gains a bad reputation, which hampers the market expansion.
Opportunity:
Raising need for virtual health assistance
Healthcare chatbots provide patients with virtual medical consultations and advices so they can avoid leaving the cosiness of their homes to get professional assistance. Healthcare professionals and patients can communicate via text-based online chat with the use of chatbots. It might provide information about overall health or treatment options for specific conditions. It makes maintaining records effective. The virtual assistants also aid in maintaining records which is fuelling the market growth.
Threat:
Concerns regarding data privacy
Chatbots are often connected to the internet, they are susceptible to hacking and online assaults. Personal data may be taken from a chatbot system through hacking, and the chatbot may then be used to propagate malware or perform online assaults. A company's systems can become infected with malware and ransomware, which can disclose data or kidnap it. These factors are hindering the market growth.
COVID-19 Impact:
The covid pandemic has a positive impact on chatbots. Major organizations like the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) have started using chatbots to communicate information, make recommendations for behavior, and provide emotional support to the patients. The potential for chatbots to save lives has never been more apparent than during the COVID-19 outbreak.
The healthcare providers segment is expected to be the largest during the forecast period
The healthcare providers segment is estimated to have a lucrative growth, due to improved quality and reduced costs. Clinicians, physicians, and healthcare organizations are examples of healthcare providers. To make important judgments, healthcare professionals must detect disorders and evaluate a vast amount of healthcare data. Chatbots aid in accurate illness detection and improved treatment options, which are fueling the segment's expansion.
The insurance companies segment is expected to have the highest CAGR during the forecast period
The insurance companies segment is anticipated to witness the fastest CAGR growth during the forecast period, due to the rising collaborations with healthcare chatbots. To direct customers and staff toward the proper medical treatment and help them prevent excessive medical expenses, insurance firms need access to medical information. The need for healthcare chatbots to assess healthcare payment is growing as a result. Innovative solutions that help insurance businesses promote, increase the number of their clients, and satisfy unmet client needs.
Region with largest share:
North America is projected to hold the largest market share during the forecast period owing to the widespread availability of the service. This region is anticipated to dominate the market because to the increased acceptance of mobility solutions in healthcare systems, the rising need for virtual support, more disposable income, and significant expenditures in the research and development of sophisticated healthcare chatbots. The lengthy patient wait times help to fuel the expansion of the global healthcare chatbot industry.
Region with highest CAGR:
Asia Pacific is projected to have the highest CAGR over the forecast period, owing to the increasing internet connectivity and smart device adoption. This limited the availability of healthcare resources to address a growing patient population. This region has the major market players. They are making technological advancements in artificial intelligence of chatbots to reduce healthcare costs and increasing demand for virtual health assistance.
Key players in the market:
Some of the key players profiled in the Healthcare Chatbots Market include: Sense.ly Inc, Buoy Health, Inc, Your.MD, Infermedica Sp. z o.o, Ariana, Ada Digital Health Ltd., Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, PACT Care B.V., Creative Virtual, Nuance Communications, Inc, Inbenta Technologies Inc, Next IT Corp, CX Company and Synthetix Ltd.
Key Developments:
In June 2022, AI-powered health platform Buoy Health (Buoy) announced the official launch of its healthcare marketplace. It includes more than three dozen care solutions that span comprehensive physical, mental, and specialized health needs. This new offering connects users with an ever-growing marketplace of digital health options.
In October 2021, Babylon, a world leading digital-first, value-based care company announced a collaboration to explore opportunities to improve the accessibility, affordability and quality of healthcare for people across the world by using their combined AI, Machine Learning and Cloud technologies.
Components Covered:
- Software
- Services
Deployments Covered:
- On-Premise
- Cloud-Based
Applications Covered:
- Medical Guidance
- Medication Assistance
- Appointment Scheduling
- Symptoms Check
- Other Applications
End Users Covered:
- Patients
- Healthcare Providers
- Insurance Companies
- Other End Users
Regions Covered:
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- UK
- Italy
- France
- Spain
- Rest of Europe
- Asia Pacific
- Japan
- China
- India
- Australia
- New Zealand
- South Korea
- Rest of Asia Pacific
- South America
- Argentina
- Brazil
- Chile
- Rest of South America
- Middle East & Africa
- Saudi Arabia
- UAE
- Qatar
- South Africa
- Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
- Company Profiling
- Comprehensive profiling of additional market players (up to 3)
- SWOT Analysis of key players (up to 3)
- Regional Segmentation
- Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
- Competitive Benchmarking
- Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
- 2.1 Abstract
- 2.2 Stake Holders
- 2.3 Research Scope
- 2.4 Research Methodology
- 2.4.1 Data Mining
- 2.4.2 Data Analysis
- 2.4.3 Data Validation
- 2.4.4 Research Approach
- 2.5 Research Sources
- 2.5.1 Primary Research Sources
- 2.5.2 Secondary Research Sources
- 2.5.3 Assumptions
3 Market Trend Analysis
- 3.1 Introduction
- 3.2 Drivers
- 3.3 Restraints
- 3.4 Opportunities
- 3.5 Threats
- 3.6 Application Analysis
- 3.7 End User Analysis
- 3.8 Emerging Markets
- 3.9 Impact of Covid-19
4 Porters Five Force Analysis
- 4.1 Bargaining power of suppliers
- 4.2 Bargaining power of buyers
- 4.3 Threat of substitutes
- 4.4 Threat of new entrants
- 4.5 Competitive rivalry
5 Global Healthcare Chatbots Market, By Component
- 5.1 Introduction
- 5.2 Software
- 5.3 Services
6 Global Healthcare Chatbots Market, By Deployment
- 6.1 Introduction
- 6.2 On-Premise
- 6.3 Cloud-Based
7 Global Healthcare Chatbots Market, By Application
- 7.1 Introduction
- 7.2 Medical Guidance
- 7.3 Medication Assistance
- 7.4 Appointment Scheduling
- 7.5 Symptoms Check
- 7.6 Other Applications
8 Global Healthcare Chatbots Market, By End User
- 8.1 Introduction
- 8.2 Patients
- 8.3 Healthcare Providers
- 8.4 Insurance Companies
- 8.5 Other End Users
9 Global Healthcare Chatbots Market, By Geography
- 9.1 Introduction
- 9.2 North America
- 9.2.1 US
- 9.2.2 Canada
- 9.2.3 Mexico
- 9.3 Europe
- 9.3.1 Germany
- 9.3.2 UK
- 9.3.3 Italy
- 9.3.4 France
- 9.3.5 Spain
- 9.3.6 Rest of Europe
- 9.4 Asia Pacific
- 9.4.1 Japan
- 9.4.2 China
- 9.4.3 India
- 9.4.4 Australia
- 9.4.5 New Zealand
- 9.4.6 South Korea
- 9.4.7 Rest of Asia Pacific
- 9.5 South America
- 9.5.1 Argentina
- 9.5.2 Brazil
- 9.5.3 Chile
- 9.5.4 Rest of South America
- 9.6 Middle East & Africa
- 9.6.1 Saudi Arabia
- 9.6.2 UAE
- 9.6.3 Qatar
- 9.6.4 South Africa
- 9.6.5 Rest of Middle East & Africa
10 Key Developments
- 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
- 10.2 Acquisitions & Mergers
- 10.3 New Product Launch
- 10.4 Expansions
- 10.5 Other Key Strategies
11 Company Profiling
- 11.1 Sense.ly Inc
- 11.2 Buoy Health, Inc
- 11.3 Your.MD
- 11.4 Infermedica Sp. z o.o
- 11.5 Ariana
- 11.6 Ada Digital Health Ltd.
- 11.7 Babylon Healthcare Service Limited
- 11.8 GYANT.Com, Inc
- 11.9 Microsoft
- 11.10 PACT Care B.V.
- 11.11 Creative Virtual
- 11.12 Nuance Communications, Inc
- 11.13 Inbenta Technologies Inc
- 11.14 Next IT Corp
- 11.15 CX Company
- 11.16 Synthetix Ltd
List of Tables
- Table 1 Global Healthcare Chatbots Market Outlook, By Region (2020-2028) ($MN)
- Table 2 Global Healthcare Chatbots Market Outlook, By Component (2020-2028) ($MN)
- Table 3 Global Healthcare Chatbots Market Outlook, By Software (2020-2028) ($MN)
- Table 4 Global Healthcare Chatbots Market Outlook, By Services (2020-2028) ($MN)
- Table 5 Global Healthcare Chatbots Market Outlook, By Deployment (2020-2028) ($MN)
- Table 6 Global Healthcare Chatbots Market Outlook, By On-Premise (2020-2028) ($MN)
- Table 7 Global Healthcare Chatbots Market Outlook, By Cloud-Based (2020-2028) ($MN)
- Table 8 Global Healthcare Chatbots Market Outlook, By Application (2020-2028) ($MN)
- Table 9 Global Healthcare Chatbots Market Outlook, By Medical Guidance (2020-2028) ($MN)
- Table 10 Global Healthcare Chatbots Market Outlook, By Medication Assistance (2020-2028) ($MN)
- Table 11 Global Healthcare Chatbots Market Outlook, By Appointment Scheduling (2020-2028) ($MN)
- Table 12 Global Healthcare Chatbots Market Outlook, By Symptoms Check (2020-2028) ($MN)
- Table 13 Global Healthcare Chatbots Market Outlook, By Other Applications (2020-2028) ($MN)
- Table 14 Global Healthcare Chatbots Market Outlook, By End User (2020-2028) ($MN)
- Table 15 Global Healthcare Chatbots Market Outlook, By Patients (2020-2028) ($MN)
- Table 16 Global Healthcare Chatbots Market Outlook, By Healthcare Providers (2020-2028) ($MN)
- Table 17 Global Healthcare Chatbots Market Outlook, By Insurance Companies (2020-2028) ($MN)
- Table 18 Global Healthcare Chatbots Market Outlook, By Other End Users (2020-2028) ($MN)
- Table 19 North America Healthcare Chatbots Market Outlook, By Country (2020-2028) ($MN)
- Table 20 North America Healthcare Chatbots Market Outlook, By Component (2020-2028) ($MN)
- Table 21 North America Healthcare Chatbots Market Outlook, By Software (2020-2028) ($MN)
- Table 22 North America Healthcare Chatbots Market Outlook, By Services (2020-2028) ($MN)
- Table 23 North America Healthcare Chatbots Market Outlook, By Deployment (2020-2028) ($MN)
- Table 24 North America Healthcare Chatbots Market Outlook, By On-Premise (2020-2028) ($MN)
- Table 25 North America Healthcare Chatbots Market Outlook, By Cloud-Based (2020-2028) ($MN)
- Table 26 North America Healthcare Chatbots Market Outlook, By Application (2020-2028) ($MN)
- Table 27 North America Healthcare Chatbots Market Outlook, By Medical Guidance (2020-2028) ($MN)
- Table 28 North America Healthcare Chatbots Market Outlook, By Medication Assistance (2020-2028) ($MN)
- Table 29 North America Healthcare Chatbots Market Outlook, By Appointment Scheduling (2020-2028) ($MN)
- Table 30 North America Healthcare Chatbots Market Outlook, By Symptoms Check (2020-2028) ($MN)
- Table 31 North America Healthcare Chatbots Market Outlook, By Other Applications (2020-2028) ($MN)
- Table 32 North America Healthcare Chatbots Market Outlook, By End User (2020-2028) ($MN)
- Table 33 North America Healthcare Chatbots Market Outlook, By Patients (2020-2028) ($MN)
- Table 34 North America Healthcare Chatbots Market Outlook, By Healthcare Providers (2020-2028) ($MN)
- Table 35 North America Healthcare Chatbots Market Outlook, By Insurance Companies (2020-2028) ($MN)
- Table 36 North America Healthcare Chatbots Market Outlook, By Other End Users (2020-2028) ($MN)
- Table 37 Europe Healthcare Chatbots Market Outlook, By Country (2020-2028) ($MN)
- Table 38 Europe Healthcare Chatbots Market Outlook, By Component (2020-2028) ($MN)
- Table 39 Europe Healthcare Chatbots Market Outlook, By Software (2020-2028) ($MN)
- Table 40 Europe Healthcare Chatbots Market Outlook, By Services (2020-2028) ($MN)
- Table 41 Europe Healthcare Chatbots Market Outlook, By Deployment (2020-2028) ($MN)
- Table 42 Europe Healthcare Chatbots Market Outlook, By On-Premise (2020-2028) ($MN)
- Table 43 Europe Healthcare Chatbots Market Outlook, By Cloud-Based (2020-2028) ($MN)
- Table 44 Europe Healthcare Chatbots Market Outlook, By Application (2020-2028) ($MN)
- Table 45 Europe Healthcare Chatbots Market Outlook, By Medical Guidance (2020-2028) ($MN)
- Table 46 Europe Healthcare Chatbots Market Outlook, By Medication Assistance (2020-2028) ($MN)
- Table 47 Europe Healthcare Chatbots Market Outlook, By Appointment Scheduling (2020-2028) ($MN)
- Table 48 Europe Healthcare Chatbots Market Outlook, By Symptoms Check (2020-2028) ($MN)
- Table 49 Europe Healthcare Chatbots Market Outlook, By Other Applications (2020-2028) ($MN)
- Table 50 Europe Healthcare Chatbots Market Outlook, By End User (2020-2028) ($MN)
- Table 51 Europe Healthcare Chatbots Market Outlook, By Patients (2020-2028) ($MN)
- Table 52 Europe Healthcare Chatbots Market Outlook, By Healthcare Providers (2020-2028) ($MN)
- Table 53 Europe Healthcare Chatbots Market Outlook, By Insurance Companies (2020-2028) ($MN)
- Table 54 Europe Healthcare Chatbots Market Outlook, By Other End Users (2020-2028) ($MN)
- Table 55 Asia Pacific Healthcare Chatbots Market Outlook, By Country (2020-2028) ($MN)
- Table 56 Asia Pacific Healthcare Chatbots Market Outlook, By Component (2020-2028) ($MN)
- Table 57 Asia Pacific Healthcare Chatbots Market Outlook, By Software (2020-2028) ($MN)
- Table 58 Asia Pacific Healthcare Chatbots Market Outlook, By Services (2020-2028) ($MN)
- Table 59 Asia Pacific Healthcare Chatbots Market Outlook, By Deployment (2020-2028) ($MN)
- Table 60 Asia Pacific Healthcare Chatbots Market Outlook, By On-Premise (2020-2028) ($MN)
- Table 61 Asia Pacific Healthcare Chatbots Market Outlook, By Cloud-Based (2020-2028) ($MN)
- Table 62 Asia Pacific Healthcare Chatbots Market Outlook, By Application (2020-2028) ($MN)
- Table 63 Asia Pacific Healthcare Chatbots Market Outlook, By Medical Guidance (2020-2028) ($MN)
- Table 64 Asia Pacific Healthcare Chatbots Market Outlook, By Medication Assistance (2020-2028) ($MN)
- Table 65 Asia Pacific Healthcare Chatbots Market Outlook, By Appointment Scheduling (2020-2028) ($MN)
- Table 66 Asia Pacific Healthcare Chatbots Market Outlook, By Symptoms Check (2020-2028) ($MN)
- Table 67 Asia Pacific Healthcare Chatbots Market Outlook, By Other Applications (2020-2028) ($MN)
- Table 68 Asia Pacific Healthcare Chatbots Market Outlook, By End User (2020-2028) ($MN)
- Table 69 Asia Pacific Healthcare Chatbots Market Outlook, By Patients (2020-2028) ($MN)
- Table 70 Asia Pacific Healthcare Chatbots Market Outlook, By Healthcare Providers (2020-2028) ($MN)
- Table 71 Asia Pacific Healthcare Chatbots Market Outlook, By Insurance Companies (2020-2028) ($MN)
- Table 72 Asia Pacific Healthcare Chatbots Market Outlook, By Other End Users (2020-2028) ($MN)
- Table 73 South America Healthcare Chatbots Market Outlook, By Country (2020-2028) ($MN)
- Table 74 South America Healthcare Chatbots Market Outlook, By Component (2020-2028) ($MN)
- Table 75 South America Healthcare Chatbots Market Outlook, By Software (2020-2028) ($MN)
- Table 76 South America Healthcare Chatbots Market Outlook, By Services (2020-2028) ($MN)
- Table 77 South America Healthcare Chatbots Market Outlook, By Deployment (2020-2028) ($MN)
- Table 78 South America Healthcare Chatbots Market Outlook, By On-Premise (2020-2028) ($MN)
- Table 79 South America Healthcare Chatbots Market Outlook, By Cloud-Based (2020-2028) ($MN)
- Table 80 South America Healthcare Chatbots Market Outlook, By Application (2020-2028) ($MN)
- Table 81 South America Healthcare Chatbots Market Outlook, By Medical Guidance (2020-2028) ($MN)
- Table 82 South America Healthcare Chatbots Market Outlook, By Medication Assistance (2020-2028) ($MN)
- Table 83 South America Healthcare Chatbots Market Outlook, By Appointment Scheduling (2020-2028) ($MN)
- Table 84 South America Healthcare Chatbots Market Outlook, By Symptoms Check (2020-2028) ($MN)
- Table 85 South America Healthcare Chatbots Market Outlook, By Other Applications (2020-2028) ($MN)
- Table 86 South America Healthcare Chatbots Market Outlook, By End User (2020-2028) ($MN)
- Table 87 South America Healthcare Chatbots Market Outlook, By Patients (2020-2028) ($MN)
- Table 88 South America Healthcare Chatbots Market Outlook, By Healthcare Providers (2020-2028) ($MN)
- Table 89 South America Healthcare Chatbots Market Outlook, By Insurance Companies (2020-2028) ($MN)
- Table 90 South America Healthcare Chatbots Market Outlook, By Other End Users (2020-2028) ($MN)
- Table 91 Middle East & Africa Healthcare Chatbots Market Outlook, By Country (2020-2028) ($MN)
- Table 92 Middle East & Africa Healthcare Chatbots Market Outlook, By Component (2020-2028) ($MN)
- Table 93 Middle East & Africa Healthcare Chatbots Market Outlook, By Software (2020-2028) ($MN)
- Table 94 Middle East & Africa Healthcare Chatbots Market Outlook, By Services (2020-2028) ($MN)
- Table 95 Middle East & Africa Healthcare Chatbots Market Outlook, By Deployment (2020-2028) ($MN)
- Table 96 Middle East & Africa Healthcare Chatbots Market Outlook, By On-Premise (2020-2028) ($MN)
- Table 97 Middle East & Africa Healthcare Chatbots Market Outlook, By Cloud-Based (2020-2028) ($MN)
- Table 98 Middle East & Africa Healthcare Chatbots Market Outlook, By Application (2020-2028) ($MN)
- Table 99 Middle East & Africa Healthcare Chatbots Market Outlook, By Medical Guidance (2020-2028) ($MN)
- Table 100 Middle East & Africa Healthcare Chatbots Market Outlook, By Medication Assistance (2020-2028) ($MN)
- Table 101 Middle East & Africa Healthcare Chatbots Market Outlook, By Appointment Scheduling (2020-2028) ($MN)
- Table 102 Middle East & Africa Healthcare Chatbots Market Outlook, By Symptoms Check (2020-2028) ($MN)
- Table 103 Middle East & Africa Healthcare Chatbots Market Outlook, By Other Applications (2020-2028) ($MN)
- Table 104 Middle East & Africa Healthcare Chatbots Market Outlook, By End User (2020-2028) ($MN)
- Table 105 Middle East & Africa Healthcare Chatbots Market Outlook, By Patients (2020-2028) ($MN)
- Table 106 Middle East & Africa Healthcare Chatbots Market Outlook, By Healthcare Providers (2020-2028) ($MN)
- Table 107 Middle East & Africa Healthcare Chatbots Market Outlook, By Insurance Companies (2020-2028) ($MN)
- Table 108 Middle East & Africa Healthcare Chatbots Market Outlook, By Other End Users (2020-2028) ($MN)
