PUBLISHER: QKS Group | PRODUCT CODE: 1669336
PUBLISHER: QKS Group | PRODUCT CODE: 1669336
Market Share and Forecast: Voice of Customer (VoC), 2023-2028, Western Europe (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of average by 2028 in Western Europe.
In Western Europe, the Voice of Customer (VoC) platform market is experiencing steady, average growth. The region's mature digital landscape means that many businesses have already implemented VoC solutions, leading to a stabilization in new adoption rates. While the market is not expanding as rapidly as in other regions, there is a consistent demand for upgrading and optimizing existing platforms. Companies in Western Europe prioritize enhancing their customer feedback strategies through incremental improvements and advanced analytics, maintaining a stable market environment.
Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
Market Forecast Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of average by 2028 in Western Europe.
The future of the VoC platform market in Western Europe is expected to remain stable, with average growth rates continuing. The focus will likely shift towards refining and optimizing existing solutions rather than widespread new implementations. Advancements in AI and machine learning will play a crucial role in this evolution, offering more sophisticated and personalized customer feedback analysis. Additionally, the region's strong regulatory framework and emphasis on data privacy will drive innovations that enhance trust and compliance. While the growth may not be as dynamic as in emerging markets, Western Europe will maintain its position as a key player in the global VoC landscape.
Quadrant Knowledge Solutions defines "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- Western Europe Market Share
- Western Europe Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- Western Europe Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- Western Europe Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- Western Europe Market Forecast
- Western Europe Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Western Europe Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- Western Europe Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Voice of Customer (VoC) platform Western Europe, 2023
- Fig. 2 Western Europe Market Share of Voice of Customer (VoC) platform IT & Telecom Industry, 2023
- Fig. 3 Western Europe Market Share of Voice of Customer (VoC) platform Banking & Financial Services Industry, 2023
- Fig. 4 Western Europe Market Share of Voice of Customer (VoC) platform Insurance Industry, 2023
- Fig. 5 Western Europe Market Share of Voice of Customer (VoC) platform Healthcare Industry, 2023
- Fig. 6 Western Europe Market Share of Voice of Customer (VoC) platform Government & Public Sector, 2023
- Fig. 7 Western Europe Market Share of Voice of Customer (VoC) platform Retail & eCommerce, 2023
- Fig. 8 Western Europe Market Share of Voice of Customer (VoC) platform Manufacturing, 2023
- Fig. 9 Western Europe Market Share of Voice of Customer (VoC) platform Hospitality, 2023
- Fig. 10 Western Europe Market Share of Voice of Customer (VoC) platform On-premises Deployment, 2023
- Fig. 11 Western Europe Market Share of Voice of Customer (VoC) platform Cloud Deployment, 2023
- Fig. 12 Western Europe Market Share of Voice of Customer (VoC) platform SMB Customers, 2023
- Fig. 13 Western Europe Market Share of Voice of Customer (VoC) platform Large Customers, 2023
- Fig. 14 Western Europe Market Share of Voice of Customer (VoC) platform Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Voice of Customer (VoC) Western Europe, 2024- 2028
- Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
- Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2024- 2028
- Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2024- 2028
- Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024- 2028
