PUBLISHER: QKS Group | PRODUCT CODE: 1609507
PUBLISHER: QKS Group | PRODUCT CODE: 1609507
Market Share and Forecast: CRM Customer Engagement Center (CRM CEC), 2023-2028, Middle East and Africa (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center Market is Projected to Register a CAGR of above average by 2028 in Middle East & Africa.
The Middle East and Africa (MEA) region is experiencing notable growth in the CRM Customer Engagement Center (CRM CEC) market, with an above-average CAGR projected by 2028. In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value added services to meet the overall market changes and customer expectations.
Quadrant Knowledge Solutions defines CRM Customer Engagement Center as "a centralised and integrated software solution for customer service and support. It offers both assisted and self-service assistance to consumers proactively and reactively by answering questions, resolving issues, and providing advice across several platforms. Customers receive personalised interactions and help with this application, which allows support personnel to reduce several redundant administrative tasks while also having access to collaborative tools and real-time analysis. On the whole, it enhances customer satisfaction, streamlines workflows, and supports strategies for building customer loyalty."
Market Forecast Description:
Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center Market is Projected to Register a CAGR of above average by 2028 in Middle East & Africa.
The future of the CRM CEC market in the Middle East and Africa (MEA) is bright, with continued growth and innovation expected. AI-powered chatbots, virtual assistants, and automation tools are becoming increasingly integrated into CRM customer engagement centers. These technologies help in providing personalized customer interactions, automating routine tasks, and analyzing vast amounts of data to derive insights for better customer engagement. As AI continues to advance, its integration within CRM systems enhances efficiency and enables businesses to deliver more proactive and responsive customer service. Omnichannel Customer Engagement: With the proliferation of communication channels such as social media, messaging apps, email, and phone calls, customers expect seamless interactions across multiple channels. CRM systems are evolving to support omnichannel engagement, where interactions are consistent and integrated across all touchpoints. This trend involves not only providing support on various channels but also ensuring a unified view of customer interactions and data across these channels. Businesses are investing in technologies that enable them to deliver consistent and personalized experiences regardless of the channel through which customers choose to engage.
Quadrant Knowledge Solutions defines CRM Customer Engagement Center as "a centralised and integrated software solution for customer service and support. It offers both assisted and self-service assistance to consumers proactively and reactively by answering questions, resolving issues, and providing advice across several platforms. Customers receive personalised interactions and help with this application, which allows support personnel to reduce several redundant administrative tasks while also having access to collaborative tools and real-time analysis. On the whole, it enhances customer satisfaction, streamlines workflows, and supports strategies for building customer loyalty."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- Middle East & Africa Market Share
- Middle East & Africa Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- Middle East & Africa Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- Middle East & Africa Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- Middle East and Africa Market Forecast
- Middle East and Africa Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Middle East and Africa Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- Middle East and Africa Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of CRM Customer Engagement Center Latin America, 2023
- Fig. 2 Middle East & Africa Market Share of CRM Customer Engagement Center IT & Telecom Industry, 2023
- Fig. 3 Middle East & Africa Market Share of CRM Customer Engagement Center Banking & Financial Services Industry, 2023
- Fig. 4 Middle East & Africa Market Share of CRM Customer Engagement Center Insurance Industry, 2023
- Fig. 5 Middle East & Africa Market Share of CRM Customer Engagement Center Healthcare Industry, 2023
- Fig. 6 Middle East & Africa Market Share of CRM Customer Engagement Center Government & Public Sector, 2023
- Fig. 7 Middle East & Africa Market Share of CRM Customer Engagement Center Retail & eCommerce, 2023
- Fig. 8 Middle East & Africa Market Share of CRM Customer Engagement Center Manufacturing, 2023
- Fig. 9 Middle East & Africa Market Share of CRM Customer Engagement Center Hospitality, 2023
- Fig. 10 Middle East & Africa Market Share of CRM Customer Engagement Center On-premises Deployment, 2023
- Fig. 11 Middle East & Africa Market Share of CRM Customer Engagement Center Cloud Deployment, 2023
- Fig. 12 Middle East & Africa Market Share of CRM Customer Engagement Center SMB Customers, 2023
- Fig. 13 Middle East & Africa Market Share of CRM Customer Engagement Center Large Customers, 2023
- Fig. 14 Middle East & Africa Market Share of CRM Customer Engagement Center Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of CRM Customer Engagement Center Middle East and Africa, 2024- 2028
- Fig. 2 Market Forecast of CRM Customer Engagement Center IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of CRM Customer Engagement Center Banking & Financial Services Industry, 2024- 2028
- Fig. 4 Market Forecast of CRM Customer Engagement Center Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of CRM Customer Engagement Center Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of CRM Customer Engagement Center Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of CRM Customer Engagement Center Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of CRM Customer Engagement Center Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of CRM Customer Engagement Center Hospitality, 2024- 2028
- Fig. 10 Market Forecast of CRM Customer Engagement Center On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of CRM Customer Engagement Center Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of CRM Customer Engagement Center SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of CRM Customer Engagement Center Large Customers, 2024- 2028
- Fig. 14 Market Forecast of CRM Customer Engagement Center Enterprise Customers, 2024- 2028
