Professional Service Automation Market Size, Share, Trends, Industry Analysis Report: By Deployment, Organization Size, End-Use Industry, and Region

Description

List of Tables

The global professional service automation market size is expected to reach USD 37.93 billion by 2034, according to a new study by Polaris Market Research. The report "Professional Service Automation Market Size, Share, Trends, Industry Analysis Report: By Deployment (On-Premise and Cloud), Organization Size, End-Use Industry, and Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa) - Market Forecast, 2025-2034" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Professional service automation (PSA) is a software suite that enables businesses to manage their projects and resources efficiently. It centralizes documentation, information, and processes from initial contact to payment, thereby offering a cohesive experience for customers. PSA is used by several businesses, including marketing agencies, consultancies, software development and IT companies, architecture and engineering firms, event planners, and legal firms.

The growing need to improve business efficiency, along with an increasing demand for scalable and flexible solutions, is driving the demand for professional service automation solutions. Intense competition across industries is pushing organizations toward PSA to gain insights into potential future events and make data-driven business decisions that provide a competitive edge. The rising adoption of data analytics and cloud computing further boosts the professional service automation (PSA) market expansion.

Increasing PSA integration with other systems, such as customer relationship management (CRM) and enterprise resource planning (ERP), is one of the key PSA market trends projected to drive market development in the coming years. New emerging markets and rising adoption by small and medium-sized businesses are anticipated to provide lucrative market opportunities during the forecast period.

Key Highlights of Professional Service Automation Market Report

Based on deployment, the on-premise segment dominated the market with a larger revenue share of 55.2% in 2024. On-premise solutions offer robust data security and privacy and can be tailored to the specific processes of a company.

Based on organization size, the small & medium-sized enterprises (SMEs) segment is anticipated to register a substantial CAGR of 12.4% from 2025 to 2034. The adoption of PSA solutions by SMEs assists them in improving their customer experience, boosting employee productivity, and reducing time to market.

North America dominated the market with a 45.2% market share in 2024. The regional market growth is primarily fueled by the rising integration of advanced technologies in PSA solutions and the presence of key market participants in the region.

The Asia Pacific professional service automation market is projected to register the highest CAGR of 13.0% from 2025 to 2034. The rising digitalization, the emergence of PSA startups, increasing cloud integrations and rising adoption of online service delivery are among the major factors driving the market growth in the region.

A few of the key players covered in the report are Atlassian; Autotask Corporation; BMC Software, Inc.; ConnectWise, Inc.; Kimble Apps; Klient, Inc.; Deltek, Inc.; FinancialForce.com; Microsoft Corporation; Planview; PROJECTOR PSA; NetSuite OpenAir, Inc.; Oracle Corporation; SAP SE, Workday, Inc.; Comp15; and Upland Software, Inc.

Polaris Market Research has segmented the professional service automation market research report on the basis of deployment, organization size, end-use industry, and region:

By Deployment Outlook (Revenue - USD Billion, 2020-2034)

On-Premise
Cloud

By Organization Size Outlook (Revenue - USD Billion, 2020-2034)

Large Enterprises
Small & Medium-Sized Enterprises

By End-Use Industry Outlook (Revenue - USD Billion, 2020-2034)

IT & Telecom
BFSI
Media & Entertainment
Legal Services
Audit & Accountancy
Others

By Regional Outlook (Revenue - USD Billion, 2020-2034)

North America
US
Canada
Europe
Germany
France
UK
Italy
Spain
Netherlands
Russia
Rest of Europe
Asia Pacific
China
Japan
India
Malaysia
South Korea
Indonesia
Australia
Rest of Asia Pacific
Middle East & Africa
Saudi Arabia
UAE
Israel
South Africa
Rest of the Middle East & Africa
Latin America
Mexico
Brazil
Argentina
Rest of Latin America

Product Code: PM1413

1. Introduction

1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
1.2. Stakeholders

2. Executive Summary

2.1. Market Highlights

3. Research Methodology

3.1. Overview
- 3.1.1. Data Mining
3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources

4. Global Professional Service Automation Market Insights

4.1. Professional Service Automation Market - Market Snapshot
4.2. Professional Service Automation Market Dynamics
- 4.2.1. Drivers and Opportunities
  - 4.2.1.1. Increased Adoption in BFSI Sector
  - 4.2.1.2. Shift Toward Cloud-Based Solutions
- 4.2.2. Restraints and Challenges
  - 4.2.2.1. Cost Considerations
4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry Among Existing Firms (High)
4.4. PESTEL Analysis
4.5. Professional Service Automation Market Trends
4.6. Value Chain Analysis
4.7. COVID-19 Impact Analysis

5. Global Professional Service Automation Market, by Deployment

5.1. Key Findings
5.2. Introduction
- 5.2.1. Global Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
5.3. On-Premise
- 5.3.1. Global Professional Service Automation Market, by On-Premise, by Region, 2020-2034 (USD Billion)
5.4. Cloud
- 5.4.1. Global Professional Service Automation Market, by Cloud, by Region, 2020-2034 (USD Billion)

6. Global Professional Service Automation Market, by Organization Size

6.1. Key Findings
6.2. Introduction
- 6.2.1. Global Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
6.3. Large Enterprises
- 6.3.1. Global Professional Service Automation Market, by Large Enterprises, by Region, 2020-2034 (USD Billion)
6.4. Small & Medium-Sized Enterprises
- 6.4.1. Global Professional Service Automation Market, by Small & Medium-Sized Enterprises, by Region, 2020-2034 (USD Billion)

7. Global Professional Service Automation Market, by End-Use Industry

7.1. Key Findings
7.2. Introduction
- 7.2.1. Global Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
7.3. IT & Telecom
- 7.3.1. Global Professional Service Automation Market, by IT & Telecom, by Region, 2020-2034 (USD Billion)
7.4. BFSI
- 7.4.1. Global Professional Service Automation Market, by BFSI, by Region, 2020-2034 (USD Billion)
7.5. Media & Entertainment
- 7.5.1. Global Professional Service Automation Market, by Media & Entertainment, by Region, 2020-2034 (USD Billion)
7.6. Legal Services
- 7.6.1. Global Professional Service Automation Market, by Legal Services, by Region, 2020-2034 (USD Billion)
7.7. Audit & Accountancy
- 7.7.1. Global Professional Service Automation Market, by Audit & Accountancy, by Region, 2020-2034 (USD Billion)
7.8. Others
- 7.8.1. Global Professional Service Automation Market, by Others, by Region, 2020-2034 (USD Billion)

8. Global Professional Service Automation Market, by Geography

8.1. Key Findings
8.2. Introduction
- 8.2.1. Professional Service Automation Market Assessment, by Geography, 2020-2034 (USD Billion)
8.3. Professional Service Automation Market - North America
- 8.3.1. North America: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
- 8.3.2. North America: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
- 8.3.3. North America: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.3.4. Professional Service Automation Market - US
  - 8.3.4.1. US: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.3.4.2. US: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.3.4.3. US: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.3.5. Professional Service Automation Market - Canada
  - 8.3.5.1. Canada: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.3.5.2. Canada: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.3.5.3. Canada: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
8.4. Professional Service Automation Market - Europe
- 8.4.1. Europe: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
- 8.4.2. Europe: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
- 8.4.3. Europe: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.4. Professional Service Automation Market - UK
  - 8.4.4.1. UK: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.4.2. UK: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.4.3. UK: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.5. Professional Service Automation Market - France
  - 8.4.5.1. France: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.5.2. France: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.5.3. France: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.6. Professional Service Automation Market - Germany
  - 8.4.6.1. Germany: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.6.2. Germany: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.6.3. Germany: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.7. Professional Service Automation Market - Italy
  - 8.4.7.1. Italy: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.7.2. Italy: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.7.3. Italy: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.8. Professional Service Automation Market - Spain
  - 8.4.8.1. Spain: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.8.2. Spain: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.8.3. Spain: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.9. Professional Service Automation Market - Netherlands
  - 8.4.9.1. Netherlands: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.9.2. Netherlands: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.9.3. Netherlands: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.10. Professional Service Automation Market - Russia
  - 8.4.10.1. Russia: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.10.2. Russia: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.10.3. Russia: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.4.11. Professional Service Automation Market - Rest of Europe
  - 8.4.11.1. Rest of Europe: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.4.11.2. Rest of Europe: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.4.11.3. Rest of Europe: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
8.5. Professional Service Automation Market - Asia Pacific
- 8.5.1. Asia Pacific: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
- 8.5.2. Asia Pacific: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
- 8.5.3. Asia Pacific: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.4. Professional Service Automation Market - China
  - 8.5.4.1. China: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.4.2. China: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.4.3. China: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.5. Professional Service Automation Market - India
  - 8.5.5.1. India: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.5.2. India: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.5.3. India: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.6. Professional Service Automation Market - Malaysia
  - 8.5.6.1. Malaysia: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.6.2. Malaysia: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.6.3. Malaysia: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.7. Professional Service Automation Market - Japan
  - 8.5.7.1. Japan: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.7.2. Japan: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.7.3. Japan: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.8. Professional Service Automation Market - Indonesia
  - 8.5.8.1. Indonesia: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.8.2. Indonesia: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.8.3. Indonesia: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.9. Professional Service Automation Market - South Korea
  - 8.5.9.1. South Korea: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.9.2. South Korea: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.9.3. South Korea: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.10. Professional Service Automation Market - Australia
  - 8.5.10.1. Australia: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.10.2. Australia: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.10.3. Australia: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.5.11. Professional Service Automation Market - Rest of Asia Pacific
  - 8.5.11.1. Rest of Asia Pacific: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.5.11.2. Rest of Asia Pacific: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.5.11.3. Rest of Asia Pacific: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
8.6. Professional Service Automation Market - Middle East & Africa
- 8.6.1. Middle East & Africa: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
- 8.6.2. Middle East & Africa: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
- 8.6.3. Middle East & Africa: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.6.4. Professional Service Automation Market - Saudi Arabia
  - 8.6.4.1. Saudi Arabia: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.6.4.2. Saudi Arabia: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.6.4.3. Saudi Arabia: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.6.5. Professional Service Automation Market - UAE
  - 8.6.5.1. UAE: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.6.5.2. UAE: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.6.5.3. UAE: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.6.6. Professional Service Automation Market - Israel
  - 8.6.6.1. Israel: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.6.6.2. Israel: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.6.6.3. Israel: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.6.7. Professional Service Automation Market - South Africa
  - 8.6.7.1. South Africa: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.6.7.2. South Africa: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.6.7.3. South Africa: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.6.8. Professional Service Automation Market - Rest of Middle East & Africa
  - 8.6.8.1. Rest of Middle East & Africa: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.6.8.2. Rest of Middle East & Africa: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.6.8.3. Rest of Middle East & Africa: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
8.7. Professional Service Automation Market - Latin America
- 8.7.1. Latin America: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
- 8.7.2. Latin America: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
- 8.7.3. Latin America: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.7.4. Professional Service Automation Market - Mexico
  - 8.7.4.1. Mexico: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.7.4.2. Mexico: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.7.4.3. Mexico: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.7.5. Professional Service Automation Market - Brazil
  - 8.7.5.1. Brazil: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.7.5.2. Brazil: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.7.5.3. Brazil: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.7.6. Professional Service Automation Market - Argentina
  - 8.7.6.1. Argentina: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.7.6.2. Argentina: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.7.6.3. Argentina: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)
- 8.7.7. Professional Service Automation Market - Rest of Latin America
  - 8.7.7.1. Rest of Latin America: Professional Service Automation Market, by Deployment, 2020-2034 (USD Billion)
  - 8.7.7.2. Rest of Latin America: Professional Service Automation Market, by Organization Size, 2020-2034 (USD Billion)
  - 8.7.7.3. Rest of Latin America: Professional Service Automation Market, by End-Use Industry, 2020-2034 (USD Billion)

9. Competitive Landscape

9.1. Expansion and Acquisition Analysis
- 9.1.1. Expansion
- 9.1.2. Acquisitions
9.2. Partnerships/Collaborations/Agreements/Exhibitions

10. Company Profiles

10.1. Atlassian
- 10.1.1. Company Overview
- 10.1.2. Financial Performance
- 10.1.3. Product Benchmarking
- 10.1.4. Recent Development
10.2. Autotask Corporation
- 10.2.1. Company Overview
- 10.2.2. Financial Performance
- 10.2.3. Product Benchmarking
- 10.2.4. Recent Development
10.3. BMC Software, Inc.
- 10.3.1. Company Overview
- 10.3.2. Financial Performance
- 10.3.3. Product Benchmarking
- 10.3.4. Recent Development
10.4. ConnectWise, Inc.
- 10.4.1. Company Overview
- 10.4.2. Financial Performance
- 10.4.3. Product Benchmarking
- 10.4.4. Recent Development
10.5. Kimble Apps
- 10.5.1. Company Overview
- 10.5.2. Financial Performance
- 10.5.3. Product Benchmarking
- 10.5.4. Recent Development
10.6. Klient, Inc.
- 10.6.1. Company Overview
- 10.6.2. Financial Performance
- 10.6.3. Product Benchmarking
- 10.6.4. Recent Development
10.7. Deltek, Inc.
- 10.7.1. Company Overview
- 10.7.2. Financial Performance
- 10.7.3. Product Benchmarking
- 10.7.4. Recent Development
10.8. FinancialForce.com
- 10.8.1. Company Overview
- 10.8.2. Financial Performance
- 10.8.3. Product Benchmarking
- 10.8.4. Recent Development
10.9. Microsoft Corporation
- 10.9.1. Company Overview
- 10.9.2. Financial Performance
- 10.9.3. Product Benchmarking
- 10.9.4. Recent Development
10.10. Planview
- 10.10.1. Company Overview
- 10.10.2. Financial Performance
- 10.10.3. Product Benchmarking
- 10.10.4. Recent Development
10.11. PROJECTOR PSA
- 10.11.1. Company Overview
- 10.11.2. Financial Performance
- 10.11.3. Product Benchmarking
- 10.11.4. Recent Development
10.12. NetSuite OpenAir, Inc.
- 10.12.1. Company Overview
- 10.12.2. Financial Performance
- 10.12.3. Product Benchmarking
- 10.12.4. Recent Development
10.13. Oracle Corporation
- 10.13.1. Company Overview
- 10.13.2. Financial Performance
- 10.13.3. Product Benchmarking
- 10.13.4. Recent Development
10.14. SAP SE
- 10.14.1. Company Overview
- 10.14.2. Financial Performance
- 10.14.3. Product Benchmarking
- 10.14.4. Recent Development
10.15. Workday, Inc.
- 10.15.1. Company Overview
- 10.15.2. Financial Performance
- 10.15.3. Product Benchmarking
- 10.15.4. Recent Development
10.16. Comp15
- 10.16.1. Company Overview
- 10.16.2. Financial Performance
- 10.16.3. Product Benchmarking
- 10.16.4. Recent Development
10.17. Upland Software, Inc.
- 10.17.1. Company Overview
- 10.17.2. Financial Performance
- 10.17.3. Product Benchmarking
- 10.17.4. Recent Development