BPO Services Global Industry Almanac 2019-2028

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value , and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.

Key Highlights

The global BPO services market recorded revenues of $315.1 billion in 2023, representing a compound annual growth rate (CAGR) of 5.3% between 2018 and 2023.

The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $83.4 billion, equivalent to 26.5% of the market's overall value.

In 2023, North America accounted for a share of 38.0% of the global BPO services market, making it the largest market in the region. It is followed by Asia-Pacific and Europe with a share of 32.8% and 21.5% respectively.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services Market
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services Market
Leading company profiles reveal details of key bpo services Market players' global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services Market with five year forecasts
Macroeconomic indicators provide insight into general trends within the global economy

Reasons to Buy

What was the size of the global bpo services Market by value in 2023?
What will be the size of the global bpo services Market in 2028?
What factors are affecting the strength of competition in the global bpo services Market?
How has the Market performed over the last five years?
What are the main segments that make up the global bpo services Market?

Product Code: MLIG240064-01

1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive landscape

2 Introduction

2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions

3 Global BPO Services

3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis

4 Macroeconomic Indicators

4.1. Country data

5 BPO Services in Asia-Pacific

5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis

6 BPO Services in Europe

6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis

7 Macroeconomic Indicators

7.1. Country data

8 BPO Services in France

8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis

9 Macroeconomic Indicators

9.1. Country data

10 BPO Services in Germany

10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis

11 Macroeconomic Indicators

11.1. Country data

12 BPO Services in Australia

12.1. Market Overview
12.2. Market Data
12.3. Market Segmentation
12.4. Market outlook
12.5. Five forces analysis

13 Macroeconomic Indicators

13.1. Country data

14 BPO Services in Brazil

14.1. Market Overview
14.2. Market Data
14.3. Market Segmentation
14.4. Market outlook
14.5. Five forces analysis

15 Macroeconomic Indicators

15.1. Country data

16 BPO Services in Canada

16.1. Market Overview
16.2. Market Data
16.3. Market Segmentation
16.4. Market outlook
16.5. Five forces analysis

17 Macroeconomic Indicators

17.1. Country data

18 BPO Services in China

18.1. Market Overview
18.2. Market Data
18.3. Market Segmentation
18.4. Market outlook
18.5. Five forces analysis

19 Macroeconomic Indicators

19.1. Country data

20 BPO Services in India

20.1. Market Overview
20.2. Market Data
20.3. Market Segmentation
20.4. Market outlook
20.5. Five forces analysis

21 Macroeconomic Indicators

21.1. Country data

22 BPO Services in Indonesia

22.1. Market Overview
22.2. Market Data
22.3. Market Segmentation
22.4. Market outlook
22.5. Five forces analysis

23 Macroeconomic Indicators

23.1. Country data

24 BPO Services in Italy

24.1. Market Overview
24.2. Market Data
24.3. Market Segmentation
24.4. Market outlook
24.5. Five forces analysis

25 Macroeconomic Indicators

25.1. Country data

26 BPO Services in Japan

26.1. Market Overview
26.2. Market Data
26.3. Market Segmentation
26.4. Market outlook
26.5. Five forces analysis

27 Macroeconomic Indicators

27.1. Country data

28 BPO Services in Mexico

28.1. Market Overview
28.2. Market Data
28.3. Market Segmentation
28.4. Market outlook
28.5. Five forces analysis

29 Macroeconomic Indicators

29.1. Country data

30 BPO Services in The Netherlands

30.1. Market Overview
30.2. Market Data
30.3. Market Segmentation
30.4. Market outlook
30.5. Five forces analysis

31 Macroeconomic Indicators

31.1. Country data

32 BPO Services in North America

32.1. Market Overview
32.2. Market Data
32.3. Market Segmentation
32.4. Market outlook
32.5. Five forces analysis

33 BPO Services in Russia

33.1. Market Overview
33.2. Market Data
33.3. Market Segmentation
33.4. Market outlook
33.5. Five forces analysis

34 Macroeconomic Indicators

34.1. Country data

35 BPO Services in Scandinavia

35.1. Market Overview
35.2. Market Data
35.3. Market Segmentation
35.4. Market outlook
35.5. Five forces analysis

36 BPO Services in Singapore

36.1. Market Overview
36.2. Market Data
36.3. Market Segmentation
36.4. Market outlook
36.5. Five forces analysis

37 Macroeconomic Indicators

37.1. Country data

38 BPO Services in South Africa

38.1. Market Overview
38.2. Market Data
38.3. Market Segmentation
38.4. Market outlook
38.5. Five forces analysis

39 Macroeconomic Indicators

39.1. Country data

40 BPO Services in South Korea

40.1. Market Overview
40.2. Market Data
40.3. Market Segmentation
40.4. Market outlook
40.5. Five forces analysis

41 Macroeconomic Indicators

41.1. Country data

42 BPO Services in Spain

42.1. Market Overview
42.2. Market Data
42.3. Market Segmentation
42.4. Market outlook
42.5. Five forces analysis

43 Macroeconomic Indicators

43.1. Country data

44 BPO Services in Turkey

44.1. Market Overview
44.2. Market Data
44.3. Market Segmentation
44.4. Market outlook
44.5. Five forces analysis

45 Macroeconomic Indicators

45.1. Country data

46 BPO Services in The United Kingdom

46.1. Market Overview
46.2. Market Data
46.3. Market Segmentation
46.4. Market outlook
46.5. Five forces analysis

47 Macroeconomic Indicators

47.1. Country data

48 BPO Services in The United States

48.1. Market Overview
48.2. Market Data
48.3. Market Segmentation
48.4. Market outlook
48.5. Five forces analysis

49 Macroeconomic Indicators

49.1. Country data

50 Company Profiles

50.1. HCL Technologies Ltd
50.2. Accenture Plc
50.3. Capgemini SE
50.4. ISS AS
50.5. Bertelsmann SE & Co KgaA
50.6. Teleperformance SE
50.7. NCR Voyix Corp
50.8. Genpact Ltd
50.9. CGI Inc
50.10. TD SYNNEX Corp
50.11. TMF Group B.V.
50.12. In.Corp Global Pte Ltd
50.13. Wipro Ltd
50.14. Persol Holdings Co Ltd
50.15. JSC ANCOR
50.16. BDO Unicon AO
50.17. Luxoft
50.18. TietoEVRY Corp
50.19. With Business Process Outsourcing Inc
50.20. Atento S.A.
50.21. Indra Sistemas SA
50.22. TTEC Holdings Inc
50.23. Capita Plc
50.24. Cognizant Technology Solutions Corp
50.25. Infosys Limited

51 Appendix

51.1. Methodology
51.2. About MarketLine

Product Code: MLIG240064-01

List of Tables

Table 1: Global BPO services market value: $ million, 2018-23
Table 2: Global BPO services market category segmentation: % share, by value, 2018-23
Table 3: Global BPO services market category segmentation: $ million, 2018-23
Table 4: Global BPO services market geography segmentation: $ million, 2023
Table 5: Global BPO services market value forecast: $ million, 2023-28
Table 6: Global Size of Population (million), 2019-23
Table 7: Global real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 8: Global GDP (Current Prices, $ Billion), 2019-23
Table 9: Global Inflation, 2019-23
Table 10: Global Consumer Price Index (Absolute), 2019-23
Table 11: Global exchange rate, 2018-23
Table 12: Asia-Pacific BPO services market value: $ million, 2018-23
Table 13: Asia-Pacific BPO services market category segmentation: % share, by value, 2018-23
Table 14: Asia-Pacific BPO services market category segmentation: $ million, 2018-23
Table 15: Asia-Pacific BPO services market geography segmentation: $ million, 2023
Table 16: Asia-Pacific BPO services market value forecast: $ million, 2023-28
Table 17: Europe BPO services market value: $ million, 2018-23
Table 18: Europe BPO services market category segmentation: % share, by value, 2018-23
Table 19: Europe BPO services market category segmentation: $ million, 2018-23
Table 20: Europe BPO services market geography segmentation: $ million, 2023
Table 21: Europe BPO services market value forecast: $ million, 2023-28
Table 22: Europe Size of Population (million), 2019-23
Table 23: Europe real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 24: Europe GDP (Current Prices, $ Billion), 2019-23
Table 25: Europe Inflation, 2019-23
Table 26: Europe Consumer Price Index (Absolute), 2019-23
Table 27: Europe exchange rate, 2018-23
Table 28: France BPO services market value: $ million, 2018-23
Table 29: France BPO services market category segmentation: % share, by value, 2018-23
Table 30: France BPO services market category segmentation: $ million, 2018-23
Table 31: France BPO services market geography segmentation: $ million, 2023
Table 32: France BPO services market value forecast: $ million, 2023-28
Table 33: France Size of Population (million), 2019-23
Table 34: France real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 35: France GDP (Current Prices, $ Billion), 2019-23
Table 36: France Inflation, 2019-23
Table 37: France Consumer Price Index (Absolute), 2019-23
Table 38: France exchange rate, 2018-23
Table 39: Germany BPO services market value: $ million, 2018-23
Table 40: Germany BPO services market category segmentation: % share, by value, 2018-23
Table 41: Germany BPO services market category segmentation: $ million, 2018-23
Table 42: Germany BPO services market geography segmentation: $ million, 2023
Table 43: Germany BPO services market value forecast: $ million, 2023-28
Table 44: Germany Size of Population (million), 2019-23
Table 45: Germany real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 46: Germany GDP (Current Prices, $ Billion), 2019-23
Table 47: Germany Inflation, 2019-23
Table 48: Germany Consumer Price Index (Absolute), 2019-23
Table 49: Germany exchange rate, 2018-23
Table 50: Australia BPO services market value: $ million, 2018-23
Table 51: Australia BPO services market category segmentation: % share, by value, 2018-23
Table 52: Australia BPO services market category segmentation: $ million, 2018-23
Table 53: Australia BPO services market geography segmentation: $ million, 2023
Table 54: Australia BPO services market value forecast: $ million, 2023-28
Table 55: Australia Size of Population (million), 2019-23
Table 56: Australia real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 57: Australia GDP (Current Prices, $ Billion), 2019-23
Table 58: Australia Inflation, 2019-23
Table 59: Australia Consumer Price Index (Absolute), 2019-23
Table 60: Australia exchange rate, 2018-23
Table 61: Brazil BPO services market value: $ million, 2018-23
Table 62: Brazil BPO services market category segmentation: % share, by value, 2018-23
Table 63: Brazil BPO services market category segmentation: $ million, 2018-23
Table 64: Brazil BPO services market geography segmentation: $ million, 2023
Table 65: Brazil BPO services market value forecast: $ million, 2023-28
Table 66: Brazil Size of Population (million), 2019-23
Table 67: Brazil real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 68: Brazil GDP (Current Prices, $ Billion), 2019-23
Table 69: Brazil Inflation, 2019-23
Table 70: Brazil Consumer Price Index (Absolute), 2019-23
Table 71: Brazil exchange rate, 2018-23
Table 72: Canada BPO services market value: $ million, 2018-23
Table 73: Canada BPO services market category segmentation: % share, by value, 2018-23
Table 74: Canada BPO services market category segmentation: $ million, 2018-23
Table 75: Canada BPO services market geography segmentation: $ million, 2023
Table 76: Canada BPO services market value forecast: $ million, 2023-28
Table 77: Canada Size of Population (million), 2019-23
Table 78: Canada real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 79: Canada GDP (Current Prices, $ Billion), 2019-23
Table 80: Canada Inflation, 2019-23
Table 81: Canada Consumer Price Index (Absolute), 2019-23
Table 82: Canada exchange rate, 2018-23
Table 83: China BPO services market value: $ million, 2018-23
Table 84: China BPO services market category segmentation: % share, by value, 2018-23
Table 85: China BPO services market category segmentation: $ million, 2018-23
Table 86: China BPO services market geography segmentation: $ million, 2023
Table 87: China BPO services market value forecast: $ million, 2023-28
Table 88: China Size of Population (million), 2019-23
Table 89: China real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 90: China GDP (Current Prices, $ Billion), 2019-23
Table 91: China Inflation, 2019-23
Table 92: China Consumer Price Index (Absolute), 2019-23
Table 93: China exchange rate, 2018-23
Table 94: India BPO services market value: $ million, 2018-23
Table 95: India BPO services market category segmentation: % share, by value, 2018-23

List of Figures

Figure 1: Global BPO services market value: $ million, 2018-23
Figure 2: Global BPO services market category segmentation: $ million, 2018-23
Figure 3: Global BPO services market geography segmentation: % share, by value, 2023
Figure 4: Global BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the global BPO services market, 2023
Figure 6: Drivers of buyer power in the global BPO services market, 2023
Figure 7: Drivers of supplier power in the global BPO services market, 2023
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2023
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2023
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2023
Figure 11: Asia-Pacific BPO services market value: $ million, 2018-23
Figure 12: Asia-Pacific BPO services market category segmentation: $ million, 2018-23
Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2023
Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2023-28
Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2023
Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2023
Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2023
Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2023
Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2023
Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2023
Figure 21: Europe BPO services market value: $ million, 2018-23
Figure 22: Europe BPO services market category segmentation: $ million, 2018-23
Figure 23: Europe BPO services market geography segmentation: % share, by value, 2023
Figure 24: Europe BPO services market value forecast: $ million, 2023-28
Figure 25: Forces driving competition in the BPO services market in Europe, 2023
Figure 26: Drivers of buyer power in the BPO services market in Europe, 2023
Figure 27: Drivers of supplier power in the BPO services market in Europe, 2023
Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2023
Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2023
Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2023
Figure 31: France BPO services market value: $ million, 2018-23
Figure 32: France BPO services market category segmentation: $ million, 2018-23
Figure 33: France BPO services market geography segmentation: % share, by value, 2023
Figure 34: France BPO services market value forecast: $ million, 2023-28
Figure 35: Forces driving competition in the BPO services market in France, 2023
Figure 36: Drivers of buyer power in the BPO services market in France, 2023
Figure 37: Drivers of supplier power in the BPO services market in France, 2023
Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2023
Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2023
Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2023
Figure 41: Germany BPO services market value: $ million, 2018-23
Figure 42: Germany BPO services market category segmentation: $ million, 2018-23
Figure 43: Germany BPO services market geography segmentation: % share, by value, 2023
Figure 44: Germany BPO services market value forecast: $ million, 2023-28
Figure 45: Forces driving competition in the BPO services market in Germany, 2023
Figure 46: Drivers of buyer power in the BPO services market in Germany, 2023
Figure 47: Drivers of supplier power in the BPO services market in Germany, 2023
Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2023
Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2023
Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2023
Figure 51: Australia BPO services market value: $ million, 2018-23
Figure 52: Australia BPO services market category segmentation: $ million, 2018-23
Figure 53: Australia BPO services market geography segmentation: % share, by value, 2023
Figure 54: Australia BPO services market value forecast: $ million, 2023-28
Figure 55: Forces driving competition in the BPO services market in Australia, 2023
Figure 56: Drivers of buyer power in the BPO services market in Australia, 2023
Figure 57: Drivers of supplier power in the BPO services market in Australia, 2023
Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2023
Figure 59: Factors influencing the threat of substitutes in the BPO services market in Australia, 2023
Figure 60: Drivers of degree of rivalry in the BPO services market in Australia, 2023
Figure 61: Brazil BPO services market value: $ million, 2018-23
Figure 62: Brazil BPO services market category segmentation: $ million, 2018-23
Figure 63: Brazil BPO services market geography segmentation: % share, by value, 2023
Figure 64: Brazil BPO services market value forecast: $ million, 2023-28
Figure 65: Forces driving competition in the BPO services market in Brazil, 2023
Figure 66: Drivers of buyer power in the BPO services market in Brazil, 2023
Figure 67: Drivers of supplier power in the BPO services market in Brazil, 2023
Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2023
Figure 69: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2023
Figure 70: Drivers of degree of rivalry in the BPO services market in Brazil, 2023
Figure 71: Canada BPO services market value: $ million, 2018-23
Figure 72: Canada BPO services market category segmentation: $ million, 2018-23
Figure 73: Canada BPO services market geography segmentation: % share, by value, 2023
Figure 74: Canada BPO services market value forecast: $ million, 2023-28
Figure 75: Forces driving competition in the BPO services market in Canada, 2023
Figure 76: Drivers of buyer power in the BPO services market in Canada, 2023
Figure 77: Drivers of supplier power in the BPO services market in Canada, 2023
Figure 78: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2023
Figure 79: Factors influencing the threat of substitutes in the BPO services market in Canada, 2023
Figure 80: Drivers of degree of rivalry in the BPO services market in Canada, 2023
Figure 81: China BPO services market value: $ million, 2018-23
Figure 82: China BPO services market category segmentation: $ million, 2018-23
Figure 83: China BPO services market geography segmentation: % share, by value, 2023
Figure 84: China BPO services market value forecast: $ million, 2023-28
Figure 85: Forces driving competition in the BPO services market in China, 2023
Figure 86: Drivers of buyer power in the BPO services market in China, 2023
Figure 87: Drivers of supplier power in the BPO services market in China, 2023
Figure 88: Factors influencing the likelihood of new entrants in the BPO services market in China, 2023
Figure 89: Factors influencing the threat of substitutes in the BPO services market in China, 2023
Figure 90: Drivers of degree of rivalry in the BPO services market in China, 2023

BPO Services Global Industry Almanac 2019-2028

Description

Table of Contents

List of Tables

Summary

Key Highlights

Scope

Reasons to Buy

Table of Contents

1 EXECUTIVE SUMMARY

2 Introduction

3 Global BPO Services

4 Macroeconomic Indicators

5 BPO Services in Asia-Pacific

6 BPO Services in Europe

7 Macroeconomic Indicators

8 BPO Services in France

9 Macroeconomic Indicators

10 BPO Services in Germany

11 Macroeconomic Indicators

12 BPO Services in Australia

13 Macroeconomic Indicators

14 BPO Services in Brazil

15 Macroeconomic Indicators

16 BPO Services in Canada

17 Macroeconomic Indicators

18 BPO Services in China

19 Macroeconomic Indicators

20 BPO Services in India

21 Macroeconomic Indicators

22 BPO Services in Indonesia

23 Macroeconomic Indicators

24 BPO Services in Italy

25 Macroeconomic Indicators

26 BPO Services in Japan

27 Macroeconomic Indicators

28 BPO Services in Mexico

29 Macroeconomic Indicators

30 BPO Services in The Netherlands

31 Macroeconomic Indicators

32 BPO Services in North America

33 BPO Services in Russia

34 Macroeconomic Indicators

35 BPO Services in Scandinavia

36 BPO Services in Singapore

37 Macroeconomic Indicators

38 BPO Services in South Africa

39 Macroeconomic Indicators

40 BPO Services in South Korea

41 Macroeconomic Indicators

42 BPO Services in Spain

43 Macroeconomic Indicators

44 BPO Services in Turkey

45 Macroeconomic Indicators

46 BPO Services in The United Kingdom

47 Macroeconomic Indicators

48 BPO Services in The United States

49 Macroeconomic Indicators

50 Company Profiles

51 Appendix

List of Tables

List of Figures