Interactive Kiosks Market by Offering, Type (Self-service Kiosks, Vending Kiosks), End User, and Geography

Description

List of Tables

Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography-Forecasts to 2031.

The research report titled, 'Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography-Forecasts to 2031', provides an in-depth analysis of the interactive kiosks market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2031.

The interactive kiosks market is projected to reach $54.97 billion by 2031, at a CAGR of 9.1% from 2024 to 2031.

The growth of this market is driven by the rising demand for interactive kiosks across various end-use industries and the increasing focus on enhancing customer shopping experience. In addition, ongoing innovations in self-service kiosks and rising investment in smart cities and smart infrastructure are expected to offer significant opportunities for the growth of this market. However, high maintenance & installation costs associated with kiosks restrain the market's growth.

The interactive kiosks market is segmented based on offering (hardware, software, services), type (self-service kiosks (information, ticketing, check-in, wayfinding, advertising kiosks, self-ordering kiosks, payment kiosks, and other self-service kiosks), and vending kiosks), end user (BFSI, retail, F&B, healthcare, government, hospitality & tourism, transportation, entertainment, manufacturing, other end users). The study also evaluates industry competitors and analyses the market at the regional and country levels.

Based on offering, the interactive kiosks market is segmented into hardware, software, and services. In 2024, the hardware segment is expected to account for the largest share of 68.2% of the global interactive kiosks market. The large share of this segment is mainly attributed to the growing popularity of kiosks and the rising deployment of self-service kiosks to improve operational efficiency.

Moreover, the hardware segment is projected to record the highest CAGR during the forecast period. The growth of the segment is driven by the rising focus of key players on developing advanced self-service kiosks. For instance, in May 2024, Samsung Electronics Co., Ltd. launched new high-performance kiosks built on Windows OS. The new version of the kiosks features an interactive 24-inch display that brings expanded software compatibility to advanced self-service display technology for the food & beverage, retail, travel, and healthcare industries.

Based on type, the interactive Kiosks market is segmented into self-service kiosks and vending kiosks. In 2024, the self-service kiosks segment is expected to account for the larger share of the global Interactive kiosks market. The large share of this segment is mainly attributed to the rising Implementation of self-service kiosks to scale business operations more quickly and efficiently while at the same time reducing costs. In addition, the rising focus of key players on product development and enhancement is expected to drive the segment growth. For instance, in March 2024, Glory Global Solutions (Japan), a provider of cash automation and recycling solutions, collaborated with QikServe Inc. (U.K.), a digital ordering and payment solutions provider in the restaurant industry, to offer self-order kiosks with multiple payment options, according to a press release.

Moreover, the vending kiosks segment is expected to record the highest CAGR during the forecast period. Vending kiosks are utilized to directly sell products to customers. Originally used primarily for ticketing purposes, their applications have now expanded to dispensing small essential items. The growing demand for on-the-go snacks, drinks, and other products due to increasingly busy lifestyles is driving sales through vending kiosks. These solutions are being adopted for selling various commodities. For instance, in August 2020, the Indian Council of Agricultural Research-Central Institute of Fisheries Technology (ICAR-CIFT) in Cochin designed and developed energy-efficient refrigerated fish vending kiosks for selling fish in villages, urban areas, and municipalities.

Based on end user, the interactive kiosks market is broadly segmented into BFSI, retail, food & beverage, healthcare, government, hospitality & tourism, transportation, entertainment, manufacturing, and other end users. In 2024, the retail segment is expected to account for the largest share of 44% of the global interactive kiosks market. The large share of this segment is mainly attributed to the growing investment by retailers in smart technologies, the growing need to enhance customer experiences & retail operations, and the increasing number of smart stores.

However, the retail segment is expected to record the highest CAGR during the forecast period. This segment's growth is driven by the increasing adoption of interactive kiosks by retailers. For instance, in September 2024, the supermarket chain Aldi Nord announced its testing of self-checkout technologies from Shopreme, a unified self-checkout solutions provider, in its stores across the Netherlands. The retailer is introducing Scan & Go, self-checkout kiosks, and exit terminals in multiple stores throughout the country.

Based on geography, the interactive kiosks market is segmented into North America, Asia-Pacific, Europe, Latin America, and the Middle East & Africa. In 2024, North America is expected to account for the largest share of 45.6% of the interactive kiosks market. North America's significant market share can be attributed to the rising adoption of interactive kiosks to improve business efficiency, analyze customer behavior, and create more personalized experiences for customers.

Some of the recent developments in this market are as follows:

In September 2024, Cuboh (Canada), a leading online ordering management system, announced the launch of its self-ordering kiosk solution.
In June 2024, Greenville-Spartanburg International Airport (GSP) (U.S.) announced the launch of its new self-check-in kiosk service. The self-check-in kiosks are a new and convenient amenity that allows passengers to check in for their flight, print boarding passes, and check their luggage quickly and efficiently.
In June 2024, the City Council of San Diego (U.S.) approved plans to install at least 50 interactive kiosks designed to help visitors and residents navigate the city.
In June 2022, meldCX (Australia), a global technology company focusing on cutting-edge AI and IoT solutions for enterprise customers, partnered with American Kiosks (U.S.), a Colorado-based self-service kiosks manufacturer. This partnership was aimed at simplifying the process of deploying self-service kiosks equipped with smart technologies for North American businesses.

Key Players:

The key players operating in the interactive kiosks market are KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), SZZT Electronics Shenzhen Co., Ltd. (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (Canada), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Zebra Technologies Corp. (U.S.), Lilitab, LLC (U.S.), and among others.

Key questions answered in the report-

Which are the high-growth market segments based on offering, type, and end user?
What was the historical market for interactive kiosks?
What are the market forecasts and estimates for the period 2024-2031?
What are the major drivers, restraints, and opportunities in the interactive kiosks market?
Who are the major players in the interactive kiosks market, and what are their market shares?
What is the competitive landscape like?
What are the recent developments in the interactive kiosks market?
What are the different strategies adopted by the major players in the interactive kiosks market?
What are the key geographic trends, and which are the high-growth countries?
Who are the emerging players in the global interactive kiosks market, and how do they compete with the other players?

Scope of the report:

Interactive Kiosks Market Assessment-by Offering

Hardware
Software
Services

Interactive Kiosks Market Assessment-by Type

Self-service Kiosks
- Information Kiosks
- Ticketing Kiosks
- Check-in Kiosks
- Wayfinding Kiosks
- Advertising Kiosks
- Self Ordering Kiosks
- Payment Kiosks
- Other Self-service Kiosks
Vending Kiosks

Interactive Kiosks Market Assessment-by End User

BFSI
Retail
Food & Beverage
Healthcare
Government
Hospitality & Tourism
Transportation
Entertainment
Manufacturing
Other End Users

Interactive Kiosks Market Assessment-by Geography

North America
- U.S.
- Canada
Europe
- U.K.
- Germany
- France
- Italy
- Spain
- Rest of Europe
Asia-Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America
Middle East & Africa

Product Code: MRSE - 1041024

1. Introduction

1.1 Market Definition & Scope
1.2 Currency & Limitations
- 1.2.1 Currency
- 1.2.2 Limitations

2. Research Methodology

2.1 Research Approach
2.2 Process of Data Collection and Validation
- 2.2.1 Secondary Research
- 2.2.2 Primary Research/Interviews with Key Opinion Leaders of the Industry
2.3 Market Sizing and Forecast
- 2.3.1 Market Size Estimation Approach
  - 2.3.1.1 Bottom-up Approach
  - 2.3.1.2 Top-Down Approach
- 2.3.2 Growth Forecast Approach
2.4 Assumption for the Study

3. Executive Summary

4. Market Insights

4.1 Overview
4.2 Factors Affecting Market Growth
- 4.2.1 Drivers
  - 4.2.1.1 Rising Demand for Interactive Kiosks Across Various End-use Industries
  - 4.2.1.2 Increasing Focus to Enhance Customer Shopping Experience
- 4.2.2 Restraints
  - 4.2.2.1 High Maintenance & Installation Cost Associated with Kiosks
- 4.2.3 Opportunities
  - 4.2.3.1 Ongoing Innovations in Self-Service Kiosks
  - 4.2.3.2 Rising Investment in Smart Cities and Smart Infrastructure
- 4.2.4 Challenges
  - 4.2.4.1 Safety and Security Concerns
4.3 Trends
4.4 Case Studies
4.5 Porter's Five Forces Analysis

5. Interactive Kiosks Market Assessment, by Offering

5.1 Introduction
5.2 Hardware
5.3 Software
5.4 Services

6. Interactive Kiosks Market Assessment, by Type

6.1 Introduction
6.2 Self-service Kiosks
- 6.2.1 Information Kiosks
- 6.2.2 Ticketing Kiosks
- 6.2.3 Check-in Kiosks
- 6.2.4 Wayfinding Kiosks
- 6.2.5 Advertising Kiosks
- 6.2.6 Self-ordering Kiosks
- 6.2.7 Payment Kiosks
- 6.2.8 Other Kiosks
6.3 Vending Kiosks

7. Interactive Kiosks Market Assessment, by End User

7.1 Overview
7.2 BFSI
7.3 Retail
7.4 Food & Beverage
7.5 Healthcare
7.6 Government
7.7 Hospitality & Tourism
7.8 Transportation
7.9 Entertainment
7.10 Manufacturing
7.11 Other End Users

8. Interactive Kiosks Market Assessment, by Country/Region

8.1 Overview
8.2 North America
- 8.2.1 U.S.
- 8.2.2 Canada
8.3 Europe
- 8.3.1 Germany
- 8.3.2 U.K.
- 8.3.3 France
- 8.3.4 Italy
- 8.3.5 Spain
- 8.3.6 Rest of Europe
8.4 Asia-Pacific
- 8.4.1 China
- 8.4.2 Japan
- 8.4.3 India
- 8.4.4 South Korea
- 8.4.5 Rest of Asia-Pacific
8.5 Latin America
8.6 Middle East & Africa

9. Competition Analysis

9.1 Overview
9.2 Key Growth Strategies
9.3 Competitive Benchmarking
9.4 Competitive Dashboard
- 9.4.1 Industry Leaders
- 9.4.2 Market Differentiators
- 9.4.3 Vanguards
- 9.4.4 Emerging Companies
9.5 Market Ranking, by Key Player

10. Company Profiles (Company Overview, Financial Overview, Product Portfolio, and Strategic Developments)

10.1 KIOSKS Information Systems
10.2 NCR Corporation
10.3 SZZT Electronics Co., Ltd
10.4 Source Technologies
10.5 Diebold Nixdorf, Incorporated
10.6 Embross
10.7 Acante Solutions Limited
10.8 Meridian Kiosks
10.9 RedyRef
10.10 Advantech Co Ltd
10.11 GLORY LTD.
10.12 Olea Kiosks Inc.
10.13 Frank Mayer and Associates, Inc.
10.14 Zebra Technologies Corp.
10.15 Lilitab, LLC

(Note: SWOT Analysis of the Top 5 Companies Will Be Provided)

11. Appendix

11.1 Available Customization
11.2 Related Reports