Healthcare Chatbots Market - Forecasts from 2023 to 2028

The healthcare chatbot market is expected to grow at a CAGR of 15.74% from US$1.176 billion in 2021 to US$3.273 billion in 2028.

The healthcare chatbot market growth is expanding due to the rising use of digital technologies in healthcare and the rising demand for easy-to-access healthcare services. Several industry participants are competing for healthcare chatbot market share, including established healthcare technology companies and emerging startups. To increase patient engagement and provide efficient healthcare support, these businesses are developing cutting-edge chatbot solutions. In general, it is anticipated that the healthcare chatbot market size will grow as it alters how patients obtain healthcare information and services.

Market Overview:

The healthcare chatbot market growth has arisen as a suitable mechanical-driven choice in the medical services business, changing patient communication and help. Artificial intelligence-powered virtual assistants for healthcare are known as healthcare chatbots. These virtual assistants communicate with users through chat interfaces to provide individualized health information, symptom assessment, appointment scheduling, prescription reminders, and other services. Natural language processing (NLP) and machine learning methods are used by these chatbots to interpret and respond to user inquiries, as well as to provide pertinent healthcare advice.

Furthermore, the demand for accessible and convenient healthcare services, the desire to simplify administrative tasks, and the desire to reduce healthcare costs are all contributing factors to the market's expansion. Additionally, the COVID-19 pandemic has spurred the development of healthcare chatbots, which offer a safe and effective method for remotely accessing healthcare services and information.

Key Players in the Healthcare Chatbots Market:

• Ada Health: Ada Health is an artificial intelligence-driven chatbot that provides individualized health evaluations, symptom evaluation, and triage services to users, assisting them in comprehending their health issues and pointing them in the right direction for treatment.
• Sensely: Sensely develops chatbots and virtual nurse avatars to assist patients with medication administration, post-operative care, and managing chronic illness, in addition to providing educational and support materials.
• Your.MD: Your.MD has a chatbot called "OneStop Health" that allows users to make informed healthcare decisions by providing individualized health advice, a symptom checker, and information on a variety of health issues.
• Buoy Health: The chatbot at Buoy Health makes use of artificial intelligence algorithms to provide customized symptom checks, triage, and recommendations for suitable care alternatives to facilitate patient access to healthcare services and improve patient navigation.

Market Drives:

Growing Emphasis on Patient Engagement and Empowerment:

Stats back up the healthcare industry's increased emphasis on patient participation and empowerment. The significance of healthcare chatbots in advancing the healthcare chatbots industry, empowering patients to take an active role in their healthcare experience, and increasing patient engagement is emphasized by these findings.

Rising Need to Streamline Administrative Tasks and Improve Healthcare Efficiency:

The increasing demand to streamline administrative procedures and boost healthcare efficiency is supported by data. A survey conducted by the American Medical Association (AMA) found that doctors spend an average of two hours per hour treating patients doing administrative tasks. On the other hand, the use of AI-driven solutions and chatbots in healthcare administration could reduce administrative burdens by up to 50%. As a result, workflow efficiency can be increased, patient care can be improved, and time and money can be saved significantly. The data show that healthcare chatbots are needed as a way to improve administrative efficiency and overall healthcare efficiency.

Growing Healthcare Provider Adoption of Chatbot Solutions:

The exploration shows that medical care suppliers are progressively utilizing chatbot arrangements. This exhibits chatbots' rising acknowledgment by medical services experts as compelling instruments for working on understanding cooperation, advancing work process productivity, and upgrading the whole medical services insight.

Favorable Government Initiatives and Support for Digital Health Solutions:

As a result of favorable government efforts and support for digital health solutions, healthcare chatbots have gained popularity. These results emphasize the significance of government policies to encourage the use of healthcare chatbots and their commercial expansion.

North America has established itself as the market leader, in the healthcare chatbots market.

North America is expected to hold a notable share in the healthcare chatbot market. The region's leadership can be attributed to modern healthcare infrastructure, extensive use of digital technology in healthcare, and significant investments in healthcare innovation. The need to simplify administrative tasks, a growing emphasis on patient involvement, and an increased demand for accessible and convenient healthcare services have all contributed to the significant expansion of the healthcare chatbot market size in North America.

As healthcare chatbot solutions become more widely used, other regions, such as Europe and Asia-Pacific, are experiencing growth. While North America holds a substantial healthcare chatbot market share, by providing innovative and effective chatbot solutions, many major competitors, including established healthcare technology companies and emerging startups, compete for a larger share of the market.

Key Developments:

• In September 2021, Ada Health, a global digital health company focused on improving human health worldwide, announced a partnership with AXA OneHealth, an Egypt-based AXA subsidiary. Ada was selected as a partner to support and enhance the user experience of AXA OneHealth's digital ecosystem in the region.
• In May 2021, Ada Health formed a partnership with Novartis in which Ada Health's sophisticated AI-based, clinically validated symptom assessment and care navigation technologies will be used by Novartis to help improve the detection and diagnosis of a variety of immunologic and uncommon diseases.
• In October 2021, World Health Organization launched an interactive chatbot on women's health that uses Viber platform and deliver health information to the subscribers relating to how to reduce breast cancer, its symptoms, and the treatment options. The initial launch was done in Russian, Ukrainian, Hungarian, English, and Greek language.

Segmentation

BY COMPONENT

• Software
• Services

BY MODE OF DEPLOYMENT

• Cloud-based
• On-premises

BY APPLICATION

• Symptom Checking and Medication Assistance
• Appointment Scheduling and Reminders
• Mental Health and Therapy Assistance
• Health Monitoring and Guidance
• Insurance and Billing Assistance
• Others

BY END-USER

• Healthcare Providers
• Patients
• Insurance Companies
• Others

BY Geography

• North America
• United States
• Canada
• Mexico
• South America
• Brazil
• Argentina
• Others
• Europe
• United Kingdom
• Germany
• France
• Italy
• Spain
• Others
• Middle East and Africa
• Saudi Arabia
• UAE
• Others
• Asia Pacific
• Japan
• China
• India
• South Korea
• Indonesia
• Taiwan
• Others