Complex Claims Services 2024 In the Wake of Mergers & Acquisitions, How Well Are Firms Delivering Value?

Healthcare organizations continue to depend on specialized firms to manage their complex claims-specifically, claims for motor vehicle accidents (MVA), out-of-state Medicaid, TRICARE, VA, and workers' compensation. Notably, several complex claims services firms have recently completed a merger or acquisition, resulting in expanded offerings, deepened expertise, and larger market share. This report looks at client satisfaction in the wake of these mergers and acquisitions, examining how well firms partner with clients and deliver value across different claim types.