Europe Business Process as a Service Market Size, Share & Trends Analysis Report By Business Process, By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Vertical, By Country and Growth Forecast, 2024

List of Tables

The Europe Business Process as a Service Market would witness market growth of 9.3% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Business Process as a Service Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $10,274.5 million by 2031. The UK market is exhibiting a CAGR of 8.4% during (2024 - 2031). Additionally, The France market would experience a CAGR of 10.2% during (2024 - 2031).

BPaaS providers offer customer service and support functions, including inbound and outbound call centers, email management, live chat, and social media interaction. These services are crucial for businesses looking to improve customer satisfaction, build brand loyalty, and enhance customer support systems without investing heavily in infrastructure.

Moreover, BPaaS enables organizations to manage their supply chain processes through cloud-based platforms, such as inventory management, order processing, procurement, and vendor management. This leads to greater efficiency, reduced operational costs, and improved supplier relationships.

The business process as a service market in the European Union (EU) is poised for substantial growth, driven by the region's focused efforts on digital transformation across various business sectors. The EU has established ambitious goals for digital transformation by 2030, aiming for more than 90% of Small and Medium-sized Enterprises (SMEs) to reach at least a basic level of digital intensity and for 75% of EU companies to utilize cloud computing services, perform big data analysis, or use artificial intelligence. This push towards digitalization is significantly impacting the demand for BPaaS solutions.

Based on Business Process, the market is segmented into Accounting & Finance, Human Resource Management (HRM), Customer Service & Support, Sales & Marketing, Procurement & Supply Chain Management, Operations, and Other Business Process. Based on Organization Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Telecom & IT, Healthcare, Government, Ecommerce & Retail, Manufacturing, and Other Vertical. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled

Accenture PLC
Cognizant Technology Solutions Corporation
HCL Technologies Ltd.
NTT Data Corporation
Capgemini SE
Fujitsu Limited
IBM Corporation
Infosys Limited
Wipro Limited
Tata Consultancy Services Ltd.

Europe Business Process as a Service Market Report Segmentation

By Business Process

Accounting & Finance
Human Resource Management (HRM)
Customer Service & Support
Sales & Marketing
Procurement & Supply Chain Management
Operations
Other Business Process

By Organization Size

Large Enterprises
Small & Medium Enterprises

By Vertical

BFSI
Telecom & IT
Healthcare
Government
Ecommerce & Retail
Manufacturing
Other Vertical

By Country

Germany
UK
France
Russia
Spain
Italy
Rest of Europe

Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 Europe Business Process as a Service Market, by Business Process
- 1.4.2 Europe Business Process as a Service Market, by Organization Size
- 1.4.3 Europe Business Process as a Service Market, by Vertical
- 1.4.4 Europe Business Process as a Service Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance

2.1 Key Highlights

Chapter 3. Market Overview

3.1 Introduction
- 3.1.1 Overview
  - 3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jul - 2024, Dec) Leading Players
4.5 Porter Five Forces Analysis

Chapter 5. Europe Business Process as a Service Market by Business Process

5.1 Europe Accounting & Finance Market by Country
5.2 Europe Human Resource Management (HRM) Market by Country
5.3 Europe Customer Service & Support Market by Country
5.4 Europe Sales & Marketing Market by Country
5.5 Europe Procurement & Supply Chain Management Market by Country
5.6 Europe Operations Market by Country
5.7 Europe Other Business Process Market by Country

Chapter 6. Europe Business Process as a Service Market by Organization Size

6.1 Europe Large Enterprises Market by Country
6.2 Europe Small & Medium Enterprises Market by Country

Chapter 7. Europe Business Process as a Service Market by Vertical

7.1 Europe BFSI Market by Country
7.2 Europe Telecom & IT Market by Country
7.3 Europe Healthcare Market by Country
7.4 Europe Government Market by Country
7.5 Europe Ecommerce & Retail Market by Country
7.6 Europe Manufacturing Market by Country
7.7 Europe Other Vertical Market by Country

Chapter 8. Europe Business Process as a Service Market by Country

8.1 Germany Business Process as a Service Market
- 8.1.1 Germany Business Process as a Service Market by Business Process
- 8.1.2 Germany Business Process as a Service Market by Organization Size
- 8.1.3 Germany Business Process as a Service Market by Vertical
8.2 UK Business Process as a Service Market
- 8.2.1 UK Business Process as a Service Market by Business Process
- 8.2.2 UK Business Process as a Service Market by Organization Size
- 8.2.3 UK Business Process as a Service Market by Vertical
8.3 France Business Process as a Service Market
- 8.3.1 France Business Process as a Service Market by Business Process
- 8.3.2 France Business Process as a Service Market by Organization Size
- 8.3.3 France Business Process as a Service Market by Vertical
8.4 Russia Business Process as a Service Market
- 8.4.1 Russia Business Process as a Service Market by Business Process
- 8.4.2 Russia Business Process as a Service Market by Organization Size
- 8.4.3 Russia Business Process as a Service Market by Vertical
8.5 Spain Business Process as a Service Market
- 8.5.1 Spain Business Process as a Service Market by Business Process
- 8.5.2 Spain Business Process as a Service Market by Organization Size
- 8.5.3 Spain Business Process as a Service Market by Vertical
8.6 Italy Business Process as a Service Market
- 8.6.1 Italy Business Process as a Service Market by Business Process
- 8.6.2 Italy Business Process as a Service Market by Organization Size
- 8.6.3 Italy Business Process as a Service Market by Vertical
8.7 Rest of Europe Business Process as a Service Market
- 8.7.1 Rest of Europe Business Process as a Service Market by Business Process
- 8.7.2 Rest of Europe Business Process as a Service Market by Organization Size
- 8.7.3 Rest of Europe Business Process as a Service Market by Vertical

Chapter 9. Company Profiles

9.1 Accenture PLC
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Segmental Analysis
- 9.1.4 Research & Development Expenses
- 9.1.5 Recent strategies and developments:
  - 9.1.5.1 Partnerships, Collaborations, and Agreements:
  - 9.1.5.2 Product Launches and Product Expansions:
- 9.1.6 SWOT Analysis
9.2 Cognizant Technology Solutions Corporation
- 9.2.1 Company overview
- 9.2.2 Financial Analysis
- 9.2.3 Segmental and Regional Analysis
- 9.2.4 SWOT Analysis
9.3 HCL Technologies Ltd. (HCL Enterprises)
- 9.3.1 Company Overview
- 9.3.2 Financial Analysis
- 9.3.3 Segmental and Regional Analysis
- 9.3.4 Research & Development Expenses
- 9.3.5 Recent strategies and developments:
  - 9.3.5.1 Partnerships, Collaborations, and Agreements:
  - 9.3.5.2 Product Launches and Product Expansions:
  - 9.3.5.3 Acquisition and Mergers:
- 9.3.6 SWOT Analysis
9.4 NTT Data Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Recent strategies and developments:
  - 9.4.3.1 Partnerships, Collaborations, and Agreements:
  - 9.4.3.2 Acquisition and Mergers:
9.5 Capgemini SE
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Regional Analysis
- 9.5.4 Recent strategies and developments:
  - 9.5.4.1 Partnerships, Collaborations, and Agreements:
- 9.5.5 SWOT Analysis
9.6 Fujitsu Limited
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Segmental and Regional Analysis
- 9.6.4 Research & Development Expenses
- 9.6.5 Recent strategies and developments:
  - 9.6.5.1 Partnerships, Collaborations, and Agreements:
  - 9.6.5.2 Acquisition and Mergers:
- 9.6.6 SWOT Analysis
9.7 IBM Corporation
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional & Segmental Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
  - 9.7.5.1 Partnerships, Collaborations, and Agreements:
  - 9.7.5.2 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
9.8 Infosys Limited
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Segmental and Regional Analysis
- 9.8.4 Research & Development Expense
- 9.8.5 Recent strategies and developments:
  - 9.8.5.1 Partnerships, Collaborations, and Agreements:
- 9.8.6 SWOT Analysis
9.9 Wipro Limited
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Research & Development Expenses
- 9.9.5 Recent strategies and developments:
  - 9.9.5.1 Partnerships, Collaborations, and Agreements:
  - 9.9.5.2 Acquisition and Mergers:
- 9.9.6 SWOT Analysis
9.10. Tata Consultancy Services Ltd.
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
- 9.10.4 Research & Development Expenses
- 9.10.5 Recent strategies and developments:
  - 9.10.5.1 Partnerships, Collaborations, and Agreements:
- 9.10.6 SWOT Analysis

LIST OF TABLES

TABLE 1 Europe Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 2 Europe Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements- Business Process as a Service Market
TABLE 4 Product Launches And Product Expansions- Business Process as a Service Market
TABLE 5 Acquisition and Mergers- Business Process as a Service Market
TABLE 6 Europe Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 7 Europe Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 8 Europe Accounting & Finance Market by Country, 2020 - 2023, USD Million
TABLE 9 Europe Accounting & Finance Market by Country, 2024 - 2031, USD Million
TABLE 10 Europe Human Resource Management (HRM) Market by Country, 2020 - 2023, USD Million
TABLE 11 Europe Human Resource Management (HRM) Market by Country, 2024 - 2031, USD Million
TABLE 12 Europe Customer Service & Support Market by Country, 2020 - 2023, USD Million
TABLE 13 Europe Customer Service & Support Market by Country, 2024 - 2031, USD Million
TABLE 14 Europe Sales & Marketing Market by Country, 2020 - 2023, USD Million
TABLE 15 Europe Sales & Marketing Market by Country, 2024 - 2031, USD Million
TABLE 16 Europe Procurement & Supply Chain Management Market by Country, 2020 - 2023, USD Million
TABLE 17 Europe Procurement & Supply Chain Management Market by Country, 2024 - 2031, USD Million
TABLE 18 Europe Operations Market by Country, 2020 - 2023, USD Million
TABLE 19 Europe Operations Market by Country, 2024 - 2031, USD Million
TABLE 20 Europe Other Business Process Market by Country, 2020 - 2023, USD Million
TABLE 21 Europe Other Business Process Market by Country, 2024 - 2031, USD Million
TABLE 22 Europe Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 23 Europe Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 24 Europe Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 25 Europe Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 26 Europe Small & Medium Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 27 Europe Small & Medium Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 28 Europe Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 29 Europe Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 30 Europe BFSI Market by Country, 2020 - 2023, USD Million
TABLE 31 Europe BFSI Market by Country, 2024 - 2031, USD Million
TABLE 32 Europe Telecom & IT Market by Country, 2020 - 2023, USD Million
TABLE 33 Europe Telecom & IT Market by Country, 2024 - 2031, USD Million
TABLE 34 Europe Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 35 Europe Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 36 Europe Government Market by Country, 2020 - 2023, USD Million
TABLE 37 Europe Government Market by Country, 2024 - 2031, USD Million
TABLE 38 Europe Ecommerce & Retail Market by Country, 2020 - 2023, USD Million
TABLE 39 Europe Ecommerce & Retail Market by Country, 2024 - 2031, USD Million
TABLE 40 Europe Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 41 Europe Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 42 Europe Other Vertical Market by Country, 2020 - 2023, USD Million
TABLE 43 Europe Other Vertical Market by Country, 2024 - 2031, USD Million
TABLE 44 Europe Business Process as a Service Market by Country, 2020 - 2023, USD Million
TABLE 45 Europe Business Process as a Service Market by Country, 2024 - 2031, USD Million
TABLE 46 Germany Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 47 Germany Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 48 Germany Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 49 Germany Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 50 Germany Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 51 Germany Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 52 Germany Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 53 Germany Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 54 UK Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 55 UK Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 56 UK Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 57 UK Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 58 UK Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 59 UK Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 60 UK Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 61 UK Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 62 France Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 63 France Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 64 France Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 65 France Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 66 France Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 67 France Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 68 France Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 69 France Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 70 Russia Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 71 Russia Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 72 Russia Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 73 Russia Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 74 Russia Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 75 Russia Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 76 Russia Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 77 Russia Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 78 Spain Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 79 Spain Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 80 Spain Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 81 Spain Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 82 Spain Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 83 Spain Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 84 Spain Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 85 Spain Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 86 Italy Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 87 Italy Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 88 Italy Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 89 Italy Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 90 Italy Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 91 Italy Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 92 Italy Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 93 Italy Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 94 Rest of Europe Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 95 Rest of Europe Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 96 Rest of Europe Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 97 Rest of Europe Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 98 Rest of Europe Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 99 Rest of Europe Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 100 Rest of Europe Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 101 Rest of Europe Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 102 Key Information - Accenture PLC
TABLE 103 Key Information - Cognizant Technology Solutions Corporation
TABLE 104 Key Information - HCL Technologies Ltd.
TABLE 105 Key Information - NTT Data Corporation
TABLE 106 Key Information - Capgemini SE
TABLE 107 Key Information - Fujitsu Limited
TABLE 108 Key Information - IBM Corporation
TABLE 109 Key Information - Infosys Limited
TABLE 110 Key Information - Wipro Limited
TABLE 111 Key Information - Tata Consultancy Services Ltd.

Europe Business Process as a Service Market Size, Share & Trends Analysis Report By Business Process, By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Vertical, By Country and Growth Forecast, 2024 - 2031

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