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PUBLISHER: KBV Research | PRODUCT CODE: 1616589
PUBLISHER: KBV Research | PRODUCT CODE: 1616589
North America Business Process as a Service Market Size, Share & Trends Analysis Report By Business Process, By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Vertical, By Country and Growth Forecast, 2024 - 2031
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PAGES: 144 Pages
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The North America Business Process as a Service Market would witness market growth of 9.0% CAGR during the forecast period (2024-2031).
The US market dominated the North America Business Process as a Service Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $43,352.3 million by 2031. The Canada market is experiencing a CAGR of 11.4% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 10.5% during (2024 - 2031).
The business process as a service market has evolved as a key enabler for businesses looking to streamline their operations, reduce costs, and improve efficiency through outsourced, cloud-based business processes. BPaaS provides standardized business process services via the cloud, often leveraging automation, artificial intelligence (AI), and data analytics. The growth of BPaaS has been accelerated by the increasing demand for digital transformation across industries and the need for businesses to stay competitive in a fast-evolving market.
Additionally, BPaaS applications span multiple industries, allowing companies to outsource a range of business processes in a secure, scalable, and cost-efficient manner. BPaaS providers offer cloud-based HR solutions that streamline recruitment, employee onboarding, payroll management, performance management, and employee training. By leveraging BPaaS for HR, organizations can reduce administrative burdens, improve employee experience, and ensure compliance with labor laws and regulations.
The business process as a service market is experiencing significant growth, driven by the rising e-commerce sector in Canada and the expanding telecommunications industry in Mexico. These trends reshape the digital landscape and influence the demand for BPaaS solutions in both regions. In Canada, the e-commerce sector has shown remarkable growth. According to the International Trade Administration (ITA), e-commerce represented 3.9% of Canadian retail sales in 2021 and rose to 6.2% in 2022. The industry is projected to generate USD 40.3 billion in sales by 2025. This surge in e-commerce activity is fueling the need for efficient business processes that can handle large volumes of transactions, customer interactions, and supply chain logistics.
Based on Business Process, the market is segmented into Accounting & Finance, Human Resource Management (HRM), Customer Service & Support, Sales & Marketing, Procurement & Supply Chain Management, Operations, and Other Business Process. Based on Organization Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Telecom & IT, Healthcare, Government, Ecommerce & Retail, Manufacturing, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Accenture PLC
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd.
- NTT Data Corporation
- Capgemini SE
- Fujitsu Limited
- IBM Corporation
- Infosys Limited
- Wipro Limited
- Tata Consultancy Services Ltd.
North America Business Process as a Service Market Report Segmentation
By Business Process
- Accounting & Finance
- Human Resource Management (HRM)
- Customer Service & Support
- Sales & Marketing
- Procurement & Supply Chain Management
- Operations
- Other Business Process
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Vertical
- BFSI
- Telecom & IT
- Healthcare
- Government
- Ecommerce & Retail
- Manufacturing
- Other Vertical
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 North America Business Process as a Service Market, by Business Process
- 1.4.2 North America Business Process as a Service Market, by Organization Size
- 1.4.3 North America Business Process as a Service Market, by Vertical
- 1.4.4 North America Business Process as a Service Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jul - 2024, Dec) Leading Players
- 4.5 Porter Five Forces Analysis
Chapter 5. North America Business Process as a Service Market by Business Process
- 5.1 North America Accounting & Finance Market by Country
- 5.2 North America Human Resource Management (HRM) Market by Country
- 5.3 North America Customer Service & Support Market by Country
- 5.4 North America Sales & Marketing Market by Country
- 5.5 North America Procurement & Supply Chain Management Market by Country
- 5.6 North America Operations Market by Country
- 5.7 North America Other Business Process Market by Country
Chapter 6. North America Business Process as a Service Market by Organization Size
- 6.1 North America Large Enterprises Market by Country
- 6.2 North America Small & Medium Enterprises Market by Country
Chapter 7. North America Business Process as a Service Market by Vertical
- 7.1 North America BFSI Market by Country
- 7.2 North America Telecom & IT Market by Country
- 7.3 North America Healthcare Market by Country
- 7.4 North America Government Market by Country
- 7.5 North America Ecommerce & Retail Market by Country
- 7.6 North America Manufacturing Market by Country
- 7.7 North America Other Vertical Market by Country
Chapter 8. North America Business Process as a Service Market by Country
- 8.1 US Business Process as a Service Market
- 8.1.1 US Business Process as a Service Market by Business Process
- 8.1.2 US Business Process as a Service Market by Organization Size
- 8.1.3 US Business Process as a Service Market by Vertical
- 8.2 Canada Business Process as a Service Market
- 8.2.1 Canada Business Process as a Service Market by Business Process
- 8.2.2 Canada Business Process as a Service Market by Organization Size
- 8.2.3 Canada Business Process as a Service Market by Vertical
- 8.3 Mexico Business Process as a Service Market
- 8.3.1 Mexico Business Process as a Service Market by Business Process
- 8.3.2 Mexico Business Process as a Service Market by Organization Size
- 8.3.3 Mexico Business Process as a Service Market by Vertical
- 8.4 Rest of North America Business Process as a Service Market
- 8.4.1 Rest of North America Business Process as a Service Market by Business Process
- 8.4.2 Rest of North America Business Process as a Service Market by Organization Size
- 8.4.3 Rest of North America Business Process as a Service Market by Vertical
Chapter 9. Company Profiles
- 9.1 Accenture PLC
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Segmental Analysis
- 9.1.4 Research & Development Expenses
- 9.1.5 Recent strategies and developments:
- 9.1.5.1 Partnerships, Collaborations, and Agreements:
- 9.1.5.2 Product Launches and Product Expansions:
- 9.1.6 SWOT Analysis
- 9.2 Cognizant Technology Solutions Corporation
- 9.2.1 Company overview
- 9.2.2 Financial Analysis
- 9.2.3 Segmental and Regional Analysis
- 9.2.4 SWOT Analysis
- 9.3 HCL Technologies Ltd. (HCL Enterprises)
- 9.3.1 Company Overview
- 9.3.2 Financial Analysis
- 9.3.3 Segmental and Regional Analysis
- 9.3.4 Research & Development Expenses
- 9.3.5 Recent strategies and developments:
- 9.3.5.1 Partnerships, Collaborations, and Agreements:
- 9.3.5.2 Product Launches and Product Expansions:
- 9.3.5.3 Acquisition and Mergers:
- 9.3.6 SWOT Analysis
- 9.4 NTT Data Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Recent strategies and developments:
- 9.4.3.1 Partnerships, Collaborations, and Agreements:
- 9.4.3.2 Acquisition and Mergers:
- 9.5 Capgemini SE
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Regional Analysis
- 9.5.4 Recent strategies and developments:
- 9.5.4.1 Partnerships, Collaborations, and Agreements:
- 9.5.5 SWOT Analysis
- 9.6 Fujitsu Limited
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Segmental and Regional Analysis
- 9.6.4 Research & Development Expenses
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Acquisition and Mergers:
- 9.6.6 SWOT Analysis
- 9.7 IBM Corporation
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional & Segmental Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 Infosys Limited
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Segmental and Regional Analysis
- 9.8.4 Research & Development Expense
- 9.8.5 Recent strategies and developments:
- 9.8.5.1 Partnerships, Collaborations, and Agreements:
- 9.8.6 SWOT Analysis
- 9.9 Wipro Limited
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Research & Development Expenses
- 9.9.5 Recent strategies and developments:
- 9.9.5.1 Partnerships, Collaborations, and Agreements:
- 9.9.5.2 Acquisition and Mergers:
- 9.9.6 SWOT Analysis
- 9.10. Tata Consultancy Services Ltd.
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
- 9.10.4 Research & Development Expenses
- 9.10.5 Recent strategies and developments:
- 9.10.5.1 Partnerships, Collaborations, and Agreements:
- 9.10.6 SWOT Analysis
LIST OF TABLES
- TABLE 1 North America Business Process as a Service Market, 2020 - 2023, USD Million
- TABLE 2 North America Business Process as a Service Market, 2024 - 2031, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements- Business Process as a Service Market
- TABLE 4 Product Launches And Product Expansions- Business Process as a Service Market
- TABLE 5 Acquisition and Mergers- Business Process as a Service Market
- TABLE 6 North America Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
- TABLE 7 North America Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
- TABLE 8 North America Accounting & Finance Market by Country, 2020 - 2023, USD Million
- TABLE 9 North America Accounting & Finance Market by Country, 2024 - 2031, USD Million
- TABLE 10 North America Human Resource Management (HRM) Market by Country, 2020 - 2023, USD Million
- TABLE 11 North America Human Resource Management (HRM) Market by Country, 2024 - 2031, USD Million
- TABLE 12 North America Customer Service & Support Market by Country, 2020 - 2023, USD Million
- TABLE 13 North America Customer Service & Support Market by Country, 2024 - 2031, USD Million
- TABLE 14 North America Sales & Marketing Market by Country, 2020 - 2023, USD Million
- TABLE 15 North America Sales & Marketing Market by Country, 2024 - 2031, USD Million
- TABLE 16 North America Procurement & Supply Chain Management Market by Country, 2020 - 2023, USD Million
- TABLE 17 North America Procurement & Supply Chain Management Market by Country, 2024 - 2031, USD Million
- TABLE 18 North America Operations Market by Country, 2020 - 2023, USD Million
- TABLE 19 North America Operations Market by Country, 2024 - 2031, USD Million
- TABLE 20 North America Other Business Process Market by Country, 2020 - 2023, USD Million
- TABLE 21 North America Other Business Process Market by Country, 2024 - 2031, USD Million
- TABLE 22 North America Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
- TABLE 23 North America Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
- TABLE 24 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
- TABLE 25 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
- TABLE 26 North America Small & Medium Enterprises Market by Country, 2020 - 2023, USD Million
- TABLE 27 North America Small & Medium Enterprises Market by Country, 2024 - 2031, USD Million
- TABLE 28 North America Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
- TABLE 29 North America Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
- TABLE 30 North America BFSI Market by Country, 2020 - 2023, USD Million
- TABLE 31 North America BFSI Market by Country, 2024 - 2031, USD Million
- TABLE 32 North America Telecom & IT Market by Country, 2020 - 2023, USD Million
- TABLE 33 North America Telecom & IT Market by Country, 2024 - 2031, USD Million
- TABLE 34 North America Healthcare Market by Country, 2020 - 2023, USD Million
- TABLE 35 North America Healthcare Market by Country, 2024 - 2031, USD Million
- TABLE 36 North America Government Market by Country, 2020 - 2023, USD Million
- TABLE 37 North America Government Market by Country, 2024 - 2031, USD Million
- TABLE 38 North America Ecommerce & Retail Market by Country, 2020 - 2023, USD Million
- TABLE 39 North America Ecommerce & Retail Market by Country, 2024 - 2031, USD Million
- TABLE 40 North America Manufacturing Market by Country, 2020 - 2023, USD Million
- TABLE 41 North America Manufacturing Market by Country, 2024 - 2031, USD Million
- TABLE 42 North America Other Vertical Market by Country, 2020 - 2023, USD Million
- TABLE 43 North America Other Vertical Market by Country, 2024 - 2031, USD Million
- TABLE 44 North America Business Process as a Service Market by Country, 2020 - 2023, USD Million
- TABLE 45 North America Business Process as a Service Market by Country, 2024 - 2031, USD Million
- TABLE 46 US Business Process as a Service Market, 2020 - 2023, USD Million
- TABLE 47 US Business Process as a Service Market, 2024 - 2031, USD Million
- TABLE 48 US Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
- TABLE 49 US Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
- TABLE 50 US Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
- TABLE 51 US Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
- TABLE 52 US Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
- TABLE 53 US Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
- TABLE 54 Canada Business Process as a Service Market, 2020 - 2023, USD Million
- TABLE 55 Canada Business Process as a Service Market, 2024 - 2031, USD Million
- TABLE 56 Canada Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
- TABLE 57 Canada Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
- TABLE 58 Canada Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
- TABLE 59 Canada Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
- TABLE 60 Canada Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
- TABLE 61 Canada Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
- TABLE 62 Mexico Business Process as a Service Market, 2020 - 2023, USD Million
- TABLE 63 Mexico Business Process as a Service Market, 2024 - 2031, USD Million
- TABLE 64 Mexico Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
- TABLE 65 Mexico Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
- TABLE 66 Mexico Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
- TABLE 67 Mexico Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
- TABLE 68 Mexico Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
- TABLE 69 Mexico Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
- TABLE 70 Rest of North America Business Process as a Service Market, 2020 - 2023, USD Million
- TABLE 71 Rest of North America Business Process as a Service Market, 2024 - 2031, USD Million
- TABLE 72 Rest of North America Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
- TABLE 73 Rest of North America Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
- TABLE 74 Rest of North America Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
- TABLE 75 Rest of North America Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
- TABLE 76 Rest of North America Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
- TABLE 77 Rest of North America Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
- TABLE 78 Key Information - Accenture PLC
- TABLE 79 Key Information - Cognizant Technology Solutions Corporation
- TABLE 80 Key Information - HCL Technologies Ltd.
- TABLE 81 Key Information - NTT Data Corporation
- TABLE 82 Key Information - Capgemini SE
- TABLE 83 Key Information - Fujitsu Limited
- TABLE 84 Key Information - IBM Corporation
- TABLE 85 Key Information - Infosys Limited
- TABLE 86 Key Information - Wipro Limited
- TABLE 87 Key Information - Tata Consultancy Services Ltd.
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