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PUBLISHER: KBV Research | PRODUCT CODE: 1587045
PUBLISHER: KBV Research | PRODUCT CODE: 1587045
North America Unified Communication as a Service Market Size, Share & Trends Analysis Report By Delivery Model, By Enterprise Type, By Component, By Vertical, By Country and Growth Forecast, 2024 - 2031
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PAGES: 143 Pages
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The North America Unified Communication as a Service (UCaaS) Market would witness market growth of 13.6% CAGR during the forecast period (2024-2031).
The US market dominated the North America Unified Communication as a Service (UCaaS) Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $21,850.8 million by 2031. The Canada market is experiencing a CAGR of 16.1% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 15.1% during (2024 - 2031).
One of the major advantages of UCaaS is its scalability, which makes it an attractive option for businesses of all sizes. UCaaS operates on a subscription model, which enables businesses to pay for the services they require without incurring excessive capital expenses, in contrast to on-premise communication systems that necessitate substantial upfront investments in hardware and infrastructure.
Moreover, this adaptability allows companies to expand their communication tools in accordance with their changing requirements, rendering UCaaS particularly appealing to small and medium-sized enterprises (SMEs). Large enterprises also benefit from the scalability of UCaaS, as they can easily add or remove users, expand features, and adjust their plans according to changes in the workforce or organizational structure. This adaptability is essential in today's fast-paced business environment, where organizations must remain agile and responsive to changing market demands.
North America is a leading Unified Communication as a Service (UCaaS) market, driven by a strong digital infrastructure, high adoption rates of cloud technology, and a workforce increasingly inclined towards hybrid and remote work models. Companies across industries are prioritizing investments in communication tools that ensure seamless connectivity, collaboration, and productivity. The U.S. telecommunications infrastructure is one of the most advanced, which enables high-quality, reliable UCaaS solutions.
Based on Delivery Model, the market is segmented into Hosted/Cloud Services and Managed Services. Based on Enterprise Type, the market is segmented into Large Enterprise and Small & Medium Enterprises (SMEs). Based on Component, the market is segmented into Telephony, Conferencing, Collaboration, Unified Messaging, and Others. Based on Vertical, the market is segmented into IT & Telecommunications, BFSI, IT-enabled Services (ITeS), Education, Healthcare, Retail & Consumer Goods, Government & Defense, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- BT Group plc
- Verizon Communications, Inc.
- Cisco Systems, Inc.
- Microsoft Corporation
- Zoom Video Communications, Inc.
- IBM Corporation
- NEC Corporation
- AT&T, Inc. (AT&T Intellectual Property)
- Google LLC
- 8x8, Inc.
North America Unified Communication as a Service (UCaaS) Market Report Segmentation
By Delivery Model
- Hosted/Cloud Services
- Managed Services
By Enterprise Type
- Large Enterprise
- Small & Medium Enterprises (SMEs)
By Component
- Telephony
- Conferencing
- Collaboration
- Unified Messaging
- Others
By Vertical
- IT & Telecommunications
- BFSI
- IT-enabled Services (ITeS)
- Education
- Healthcare
- Retail & Consumer Goods
- Government & Defense
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 North America Unified Communication as a Service (UCaaS) Market, by Delivery Model
- 1.4.2 North America Unified Communication as a Service (UCaaS) Market, by Enterprise Type
- 1.4.3 North America Unified Communication as a Service (UCaaS) Market, by Component
- 1.4.4 North America Unified Communication as a Service (UCaaS) Market, by Vertical
- 1.4.5 North America Unified Communication as a Service (UCaaS) Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 Market Share Analysis, 2023
- 4.2 Strategies Deployed in Unified Communication as a Service (UCaaS) Market
- 4.3 Porter Five Forces Analysis
Chapter 5. North America Unified Communication as a Service (UCaaS) Market by Delivery Model
- 5.1 North America Hosted/Cloud Services Market by Country
- 5.2 North America Managed Services Market by Country
Chapter 6. North America Unified Communication as a Service (UCaaS) Market by Enterprise Type
- 6.1 North America Large Enterprise Market by Country
- 6.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 7. North America Unified Communication as a Service (UCaaS) Market by Component
- 7.1 North America Telephony Market by Country
- 7.2 North America Conferencing Market by Country
- 7.3 North America Collaboration Market by Country
- 7.4 North America Unified Messaging Market by Country
- 7.5 North America Others Market by Country
Chapter 8. North America Unified Communication as a Service (UCaaS) Market by Vertical
- 8.1 North America IT & Telecommunications Market by Country
- 8.2 North America BFSI Market by Country
- 8.3 North America IT-enabled Services (ITeS) Market by Country
- 8.4 North America Education Market by Country
- 8.5 North America Healthcare Market by Country
- 8.6 North America Retail & Consumer Goods Market by Country
- 8.7 North America Government & Defense Market by Country
- 8.8 North America Others Market by Country
Chapter 9. North America Unified Communication as a Service (UCaaS) Market by Country
- 9.1 US Unified Communication as a Service (UCaaS) Market
- 9.1.1 US Unified Communication as a Service (UCaaS) Market by Delivery Model
- 9.1.2 US Unified Communication as a Service (UCaaS) Market by Enterprise Type
- 9.1.3 US Unified Communication as a Service (UCaaS) Market by Component
- 9.1.4 US Unified Communication as a Service (UCaaS) Market by Vertical
- 9.2 Canada Unified Communication as a Service (UCaaS) Market
- 9.2.1 Canada Unified Communication as a Service (UCaaS) Market by Delivery Model
- 9.2.2 Canada Unified Communication as a Service (UCaaS) Market by Enterprise Type
- 9.2.3 Canada Unified Communication as a Service (UCaaS) Market by Component
- 9.2.4 Canada Unified Communication as a Service (UCaaS) Market by Vertical
- 9.3 Mexico Unified Communication as a Service (UCaaS) Market
- 9.3.1 Mexico Unified Communication as a Service (UCaaS) Market by Delivery Model
- 9.3.2 Mexico Unified Communication as a Service (UCaaS) Market by Enterprise Type
- 9.3.3 Mexico Unified Communication as a Service (UCaaS) Market by Component
- 9.3.4 Mexico Unified Communication as a Service (UCaaS) Market by Vertical
- 9.4 Rest of North America Unified Communication as a Service (UCaaS) Market
- 9.4.1 Rest of North America Unified Communication as a Service (UCaaS) Market by Delivery Model
- 9.4.2 Rest of North America Unified Communication as a Service (UCaaS) Market by Enterprise Type
- 9.4.3 Rest of North America Unified Communication as a Service (UCaaS) Market by Component
- 9.4.4 Rest of North America Unified Communication as a Service (UCaaS) Market by Vertical
Chapter 10. Company Profiles
- 10.1 BT Group plc
- 10.1.1 Company Overview
- 10.1.2 Financial Analysis
- 10.1.3 Segmental and Regional Analysis
- 10.1.4 Research & Development Expenses
- 10.1.5 Recent strategies and developments:
- 10.1.5.1 Partnerships, Collaborations, and Agreements:
- 10.1.6 SWOT Analysis
- 10.2 Verizon Communications, Inc.
- 10.2.1 Company Overview
- 10.2.2 Financial Analysis
- 10.2.3 Segmental Analysis
- 10.2.4 Recent strategies and developments:
- 10.2.4.1 Partnerships, Collaborations, and Agreements:
- 10.2.5 SWOT Analysis
- 10.3 Cisco Systems, Inc.
- 10.3.1 Company Overview
- 10.3.2 Financial Analysis
- 10.3.3 Regional Analysis
- 10.3.4 Research & Development Expense
- 10.3.5 Recent strategies and developments:
- 10.3.5.1 Partnerships, Collaborations, and Agreements:
- 10.3.6 SWOT Analysis
- 10.4 Microsoft Corporation
- 10.4.1 Company Overview
- 10.4.2 Financial Analysis
- 10.4.3 Segmental and Regional Analysis
- 10.4.4 Research & Development Expenses
- 10.4.5 SWOT Analysis
- 10.5 Zoom Video Communications, Inc.
- 10.5.1 Company Overview
- 10.5.2 Financial Analysis
- 10.5.3 Research & Development Expenses
- 10.5.4 Recent strategies and developments:
- 10.5.4.1 Partnerships, Collaborations, and Agreements:
- 10.5.4.2 Acquisition and Mergers:
- 10.5.5 SWOT Analysis
- 10.6 IBM Corporation
- 10.6.1 Company Overview
- 10.6.2 Financial Analysis
- 10.6.3 Regional & Segmental Analysis
- 10.6.4 Research & Development Expenses
- 10.6.5 Recent strategies and developments:
- 10.6.5.1 Partnerships, Collaborations, and Agreements:
- 10.6.6 SWOT Analysis
- 10.7 NEC Corporation
- 10.7.1 Company Overview
- 10.7.2 Financial Analysis
- 10.7.3 Segmental and Regional Analysis
- 10.7.4 Research & Development Expenses
- 10.7.5 Recent strategies and developments:
- 10.7.5.1 Partnerships, Collaborations, and Agreements:
- 10.7.6 SWOT Analysis
- 10.8 AT&T, Inc. (AT&T Intellectual Property)
- 10.8.1 Company Overview
- 10.8.2 Financial Analysis
- 10.8.3 Segmental and Regional Analysis
- 10.8.4 Research & Development Expense
- 10.8.5 SWOT Analysis
- 10.9 Google LLC
- 10.9.1 Company Overview
- 10.9.2 Financial Analysis
- 10.9.3 Segmental and Regional Analysis
- 10.9.4 Research & Development Expense
- 10.9.5 SWOT Analysis
- 10.10. 8x8, Inc.
- 10.10.1 Company Overview
- 10.10.2 Financial Analysis
- 10.10.3 Regional Analysis
- 10.10.4 Research & Development Expenses
- 10.10.5 SWOT Analysis
LIST OF TABLES
- TABLE 1 North America Unified Communication as a Service (UCaaS) Market, 2020 - 2023, USD Million
- TABLE 2 North America Unified Communication as a Service (UCaaS) Market, 2024 - 2031, USD Million
- TABLE 3 North America Unified Communication as a Service (UCaaS) Market by Delivery Model, 2020 - 2023, USD Million
- TABLE 4 North America Unified Communication as a Service (UCaaS) Market by Delivery Model, 2024 - 2031, USD Million
- TABLE 5 North America Hosted/Cloud Services Market by Country, 2020 - 2023, USD Million
- TABLE 6 North America Hosted/Cloud Services Market by Country, 2024 - 2031, USD Million
- TABLE 7 North America Managed Services Market by Country, 2020 - 2023, USD Million
- TABLE 8 North America Managed Services Market by Country, 2024 - 2031, USD Million
- TABLE 9 North America Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2020 - 2023, USD Million
- TABLE 10 North America Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2024 - 2031, USD Million
- TABLE 11 North America Large Enterprise Market by Country, 2020 - 2023, USD Million
- TABLE 12 North America Large Enterprise Market by Country, 2024 - 2031, USD Million
- TABLE 13 North America Small & Medium Enterprises (SMEs) Market by Country, 2020 - 2023, USD Million
- TABLE 14 North America Small & Medium Enterprises (SMEs) Market by Country, 2024 - 2031, USD Million
- TABLE 15 North America Unified Communication as a Service (UCaaS) Market by Component, 2020 - 2023, USD Million
- TABLE 16 North America Unified Communication as a Service (UCaaS) Market by Component, 2024 - 2031, USD Million
- TABLE 17 North America Telephony Market by Country, 2020 - 2023, USD Million
- TABLE 18 North America Telephony Market by Country, 2024 - 2031, USD Million
- TABLE 19 North America Conferencing Market by Country, 2020 - 2023, USD Million
- TABLE 20 North America Conferencing Market by Country, 2024 - 2031, USD Million
- TABLE 21 North America Collaboration Market by Country, 2020 - 2023, USD Million
- TABLE 22 North America Collaboration Market by Country, 2024 - 2031, USD Million
- TABLE 23 North America Unified Messaging Market by Country, 2020 - 2023, USD Million
- TABLE 24 North America Unified Messaging Market by Country, 2024 - 2031, USD Million
- TABLE 25 North America Others Market by Country, 2020 - 2023, USD Million
- TABLE 26 North America Others Market by Country, 2024 - 2031, USD Million
- TABLE 27 North America Unified Communication as a Service (UCaaS) Market by Vertical, 2020 - 2023, USD Million
- TABLE 28 North America Unified Communication as a Service (UCaaS) Market by Vertical, 2024 - 2031, USD Million
- TABLE 29 North America IT & Telecommunications Market by Country, 2020 - 2023, USD Million
- TABLE 30 North America IT & Telecommunications Market by Country, 2024 - 2031, USD Million
- TABLE 31 North America BFSI Market by Country, 2020 - 2023, USD Million
- TABLE 32 North America BFSI Market by Country, 2024 - 2031, USD Million
- TABLE 33 North America IT-enabled Services (ITeS) Market by Country, 2020 - 2023, USD Million
- TABLE 34 North America IT-enabled Services (ITeS) Market by Country, 2024 - 2031, USD Million
- TABLE 35 North America Education Market by Country, 2020 - 2023, USD Million
- TABLE 36 North America Education Market by Country, 2024 - 2031, USD Million
- TABLE 37 North America Healthcare Market by Country, 2020 - 2023, USD Million
- TABLE 38 North America Healthcare Market by Country, 2024 - 2031, USD Million
- TABLE 39 North America Retail & Consumer Goods Market by Country, 2020 - 2023, USD Million
- TABLE 40 North America Retail & Consumer Goods Market by Country, 2024 - 2031, USD Million
- TABLE 41 North America Government & Defense Market by Country, 2020 - 2023, USD Million
- TABLE 42 North America Government & Defense Market by Country, 2024 - 2031, USD Million
- TABLE 43 North America Others Market by Country, 2020 - 2023, USD Million
- TABLE 44 North America Others Market by Country, 2024 - 2031, USD Million
- TABLE 45 North America Unified Communication as a Service (UCaaS) Market by Country, 2020 - 2023, USD Million
- TABLE 46 North America Unified Communication as a Service (UCaaS) Market by Country, 2024 - 2031, USD Million
- TABLE 47 US Unified Communication as a Service (UCaaS) Market, 2020 - 2023, USD Million
- TABLE 48 US Unified Communication as a Service (UCaaS) Market, 2024 - 2031, USD Million
- TABLE 49 US Unified Communication as a Service (UCaaS) Market by Delivery Model, 2020 - 2023, USD Million
- TABLE 50 US Unified Communication as a Service (UCaaS) Market by Delivery Model, 2024 - 2031, USD Million
- TABLE 51 US Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2020 - 2023, USD Million
- TABLE 52 US Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2024 - 2031, USD Million
- TABLE 53 US Unified Communication as a Service (UCaaS) Market by Component, 2020 - 2023, USD Million
- TABLE 54 US Unified Communication as a Service (UCaaS) Market by Component, 2024 - 2031, USD Million
- TABLE 55 US Unified Communication as a Service (UCaaS) Market by Vertical, 2020 - 2023, USD Million
- TABLE 56 US Unified Communication as a Service (UCaaS) Market by Vertical, 2024 - 2031, USD Million
- TABLE 57 Canada Unified Communication as a Service (UCaaS) Market, 2020 - 2023, USD Million
- TABLE 58 Canada Unified Communication as a Service (UCaaS) Market, 2024 - 2031, USD Million
- TABLE 59 Canada Unified Communication as a Service (UCaaS) Market by Delivery Model, 2020 - 2023, USD Million
- TABLE 60 Canada Unified Communication as a Service (UCaaS) Market by Delivery Model, 2024 - 2031, USD Million
- TABLE 61 Canada Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2020 - 2023, USD Million
- TABLE 62 Canada Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2024 - 2031, USD Million
- TABLE 63 Canada Unified Communication as a Service (UCaaS) Market by Component, 2020 - 2023, USD Million
- TABLE 64 Canada Unified Communication as a Service (UCaaS) Market by Component, 2024 - 2031, USD Million
- TABLE 65 Canada Unified Communication as a Service (UCaaS) Market by Vertical, 2020 - 2023, USD Million
- TABLE 66 Canada Unified Communication as a Service (UCaaS) Market by Vertical, 2024 - 2031, USD Million
- TABLE 67 Mexico Unified Communication as a Service (UCaaS) Market, 2020 - 2023, USD Million
- TABLE 68 Mexico Unified Communication as a Service (UCaaS) Market, 2024 - 2031, USD Million
- TABLE 69 Mexico Unified Communication as a Service (UCaaS) Market by Delivery Model, 2020 - 2023, USD Million
- TABLE 70 Mexico Unified Communication as a Service (UCaaS) Market by Delivery Model, 2024 - 2031, USD Million
- TABLE 71 Mexico Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2020 - 2023, USD Million
- TABLE 72 Mexico Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2024 - 2031, USD Million
- TABLE 73 Mexico Unified Communication as a Service (UCaaS) Market by Component, 2020 - 2023, USD Million
- TABLE 74 Mexico Unified Communication as a Service (UCaaS) Market by Component, 2024 - 2031, USD Million
- TABLE 75 Mexico Unified Communication as a Service (UCaaS) Market by Vertical, 2020 - 2023, USD Million
- TABLE 76 Mexico Unified Communication as a Service (UCaaS) Market by Vertical, 2024 - 2031, USD Million
- TABLE 77 Rest of North America Unified Communication as a Service (UCaaS) Market, 2020 - 2023, USD Million
- TABLE 78 Rest of North America Unified Communication as a Service (UCaaS) Market, 2024 - 2031, USD Million
- TABLE 79 Rest of North America Unified Communication as a Service (UCaaS) Market by Delivery Model, 2020 - 2023, USD Million
- TABLE 80 Rest of North America Unified Communication as a Service (UCaaS) Market by Delivery Model, 2024 - 2031, USD Million
- TABLE 81 Rest of North America Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2020 - 2023, USD Million
- TABLE 82 Rest of North America Unified Communication as a Service (UCaaS) Market by Enterprise Type, 2024 - 2031, USD Million
- TABLE 83 Rest of North America Unified Communication as a Service (UCaaS) Market by Component, 2020 - 2023, USD Million
- TABLE 84 Rest of North America Unified Communication as a Service (UCaaS) Market by Component, 2024 - 2031, USD Million
- TABLE 85 Rest of North America Unified Communication as a Service (UCaaS) Market by Vertical, 2020 - 2023, USD Million
- TABLE 86 Rest of North America Unified Communication as a Service (UCaaS) Market by Vertical, 2024 - 2031, USD Million
- TABLE 87 Key Information - BT Group plc
- TABLE 88 key information - Verizon Communications, Inc.
- TABLE 89 Key Information - Cisco Systems, Inc.
- TABLE 90 Key Information - Microsoft Corporation
- TABLE 91 key information - Zoom Video Communications, Inc.
- TABLE 92 Key Information - IBM Corporation
- TABLE 93 KEY INFORMATION - NEC Corporation
- TABLE 94 Key Information - AT&T, Inc.
- TABLE 95 Key Information - Google LLC
- TABLE 96 Key information - 8x8, Inc.
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