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PUBLISHER: KBV Research | PRODUCT CODE: 1580708
PUBLISHER: KBV Research | PRODUCT CODE: 1580708
Europe Rich Communication Services Market Size, Share & Trends Analysis Report By Enterprise Size (Large Enterprises and SMEs), By Type (A2P, P2A, and P2P), By End Use, By Country and Growth Forecast, 2024 - 2031
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The Europe Rich Communication Services Market would witness market growth of 24.5% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Rich Communication Services Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $932.9 million by 2031. The UK market is exhibiting a CAGR of 23.4% during (2024 - 2031). Additionally, The France market would experience a CAGR of 25.5% during (2024 - 2031).
In addition, RCS enables businesses to provide real-time customer support through rich messaging features. Customers can initiate a chat with support agents, share images or videos of their issues, and receive immediate assistance. This reduces resolution time and enhances customer satisfaction. Organizations can utilize RCS to send notifications and alerts with rich media content. For example, a bank can send an alert for a new transaction that includes a detailed statement, a pie chart of spending categories, and options to dispute the charge or contact customer service directly from the message.
Logistics companies can use RCS to enhance delivery communications. Customers can receive real-time updates on their delivery status, view the delivery route on a map, and interact with options to reschedule or provide special instructions, improving the overall delivery experience. Travel companies can send rich media messages to provide itinerary updates, boarding passes, and hotel booking confirmations. These messages can include interactive maps, weather updates, and recommendations for local attractions, enhancing the travel experience.
The rising digital adoption and transformation among enterprises in Europe is a crucial growth driver for the rich communication services market. According to Eurostat, by 2022, 70% of all European Union (EU) businesses had reached a basic level of digital intensity, with small and medium-sized enterprises (SMEs) closely following at 69%. This widespread embrace of digital technologies signals a significant shift in how European businesses operate, communicate, and engage with customers, creating a fertile ground for integrating RCS solutions. Hence, rising digital adoption in Europe is driving the market's growth.
Based on Enterprise Size, the market is segmented into Large Enterprises and SMEs. Based on Type, the market is segmented into A2P, P2A, and P2P. Based on End Use, the market is segmented into Retail, BFSI, Media & Entertainment, Healthcare, Travel & Tourism, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- AT&T, Inc. (AT&T Intellectual Property)
- Vodafone Group Plc
- Google LLC
- Verizon Communications, Inc.
- Telefonica S.A.
- Orange S.A.
- Samsung Electronics Co., Ltd. (Samsung Group)
- Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
- Sinch AB
- Telstra Corporation Limited
Europe Rich Communication Services Market Report Segmentation
By Enterprise Size
- Large Enterprises
- SMEs
By Type
- A2P
- P2A
- P2P
By End Use
- Retail
- BFSI
- Media & Entertainment
- Healthcare
- Travel & Tourism
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Europe Rich Communication Services Market, by Enterprise Size
- 1.4.2 Europe Rich Communication Services Market, by Type
- 1.4.3 Europe Rich Communication Services Market, by End Use
- 1.4.4 Europe Rich Communication Services Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 Market Share Analysis, 2023
- 4.2 Recent Strategies Deployed in Rich Communication Services Market
- 4.3 Porter Five Forces Analysis
Chapter 5. Europe Rich Communication Services Market by Enterprise Size
- 5.1 Europe Large Enterprises Market by Country
- 5.2 Europe SMEs Market by Country
Chapter 6. Europe Rich Communication Services Market by Type
- 6.1 Europe A2P Market by Country
- 6.2 Europe P2A Market by Country
- 6.3 Europe P2P Market by Country
Chapter 7. Europe Rich Communication Services Market by End Use
- 7.1 Europe Retail Market by Country
- 7.2 Europe BFSI Market by Country
- 7.3 Europe Media & Entertainment Market by Country
- 7.4 Europe Healthcare Market by Country
- 7.5 Europe Travel & Tourism Market by Country
- 7.6 Europe Others Market by Country
Chapter 8. Europe Rich Communication Services Market by Country
- 8.1 Germany Rich Communication Services Market
- 8.1.1 Germany Rich Communication Services Market by Enterprise Size
- 8.1.2 Germany Rich Communication Services Market by Type
- 8.1.3 Germany Rich Communication Services Market by End Use
- 8.2 UK Rich Communication Services Market
- 8.2.1 UK Rich Communication Services Market by Enterprise Size
- 8.2.2 UK Rich Communication Services Market by Type
- 8.2.3 UK Rich Communication Services Market by End Use
- 8.3 France Rich Communication Services Market
- 8.3.1 France Rich Communication Services Market by Enterprise Size
- 8.3.2 France Rich Communication Services Market by Type
- 8.3.3 France Rich Communication Services Market by End Use
- 8.4 Russia Rich Communication Services Market
- 8.4.1 Russia Rich Communication Services Market by Enterprise Size
- 8.4.2 Russia Rich Communication Services Market by Type
- 8.4.3 Russia Rich Communication Services Market by End Use
- 8.5 Spain Rich Communication Services Market
- 8.5.1 Spain Rich Communication Services Market by Enterprise Size
- 8.5.2 Spain Rich Communication Services Market by Type
- 8.5.3 Spain Rich Communication Services Market by End Use
- 8.6 Italy Rich Communication Services Market
- 8.6.1 Italy Rich Communication Services Market by Enterprise Size
- 8.6.2 Italy Rich Communication Services Market by Type
- 8.6.3 Italy Rich Communication Services Market by End Use
- 8.7 Rest of Europe Rich Communication Services Market
- 8.7.1 Rest of Europe Rich Communication Services Market by Enterprise Size
- 8.7.2 Rest of Europe Rich Communication Services Market by Type
- 8.7.3 Rest of Europe Rich Communication Services Market by End Use
Chapter 9. Company Profiles
- 9.1 AT&T, Inc. (AT&T Intellectual Property)
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Segmental and Regional Analysis
- 9.1.4 Research & Development Expense
- 9.1.5 SWOT Analysis
- 9.2 Vodafone Group Plc
- 9.2.1 Company Overview
- 9.2.2 Financial Analysis
- 9.2.3 Segmental Analysis
- 9.2.4 Recent strategies and developments:
- 9.2.4.1 Partnerships, Collaborations, and Agreements:
- 9.3 Google LLC
- 9.3.1 Company Overview
- 9.3.2 Financial Analysis
- 9.3.3 Segmental and Regional Analysis
- 9.3.4 Research & Development Expense
- 9.3.5 Recent strategies and developments:
- 9.3.5.1 Partnerships, Collaborations, and Agreements:
- 9.3.6 SWOT Analysis
- 9.4 Verizon Communications, Inc.
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Segmental Analysis
- 9.4.4 Recent strategies and developments:
- 9.4.4.1 Partnerships, Collaborations, and Agreements:
- 9.4.5 SWOT Analysis
- 9.5 Telefonica S.A.
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Segmental Analysis
- 9.5.4 Research & Development Expense
- 9.6 Orange S.A.
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Segmental Analysis
- 9.7 Samsung Electronics Co., Ltd. (Samsung Group)
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Segmental and Regional Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Product Launches and Product Expansions:
- 9.7.6 SWOT Analysis
- 9.8 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Segmental and Regional Analysis
- 9.8.4 Research & Development Expenses
- 9.8.5 SWOT Analysis
- 9.9 Sinch AB
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Recent strategies and developments:
- 9.9.4.1 Partnerships, Collaborations, and Agreements:
- 9.9.5 SWOT Analysis
- 9.10. Telstra Corporation Limited
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
LIST OF TABLES
- TABLE 1 Europe Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 2 Europe Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 3 Europe Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 4 Europe Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 5 Europe Large Enterprises Market by Country, 2020 - 2023, USD Million
- TABLE 6 Europe Large Enterprises Market by Country, 2024 - 2031, USD Million
- TABLE 7 Europe SMEs Market by Country, 2020 - 2023, USD Million
- TABLE 8 Europe SMEs Market by Country, 2024 - 2031, USD Million
- TABLE 9 Europe Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 10 Europe Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 11 Europe A2P Market by Country, 2020 - 2023, USD Million
- TABLE 12 Europe A2P Market by Country, 2024 - 2031, USD Million
- TABLE 13 Europe P2A Market by Country, 2020 - 2023, USD Million
- TABLE 14 Europe P2A Market by Country, 2024 - 2031, USD Million
- TABLE 15 Europe P2P Market by Country, 2020 - 2023, USD Million
- TABLE 16 Europe P2P Market by Country, 2024 - 2031, USD Million
- TABLE 17 Europe Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 18 Europe Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 19 Europe Retail Market by Country, 2020 - 2023, USD Million
- TABLE 20 Europe Retail Market by Country, 2024 - 2031, USD Million
- TABLE 21 Europe BFSI Market by Country, 2020 - 2023, USD Million
- TABLE 22 Europe BFSI Market by Country, 2024 - 2031, USD Million
- TABLE 23 Europe Media & Entertainment Market by Country, 2020 - 2023, USD Million
- TABLE 24 Europe Media & Entertainment Market by Country, 2024 - 2031, USD Million
- TABLE 25 Europe Healthcare Market by Country, 2020 - 2023, USD Million
- TABLE 26 Europe Healthcare Market by Country, 2024 - 2031, USD Million
- TABLE 27 Europe Travel & Tourism Market by Country, 2020 - 2023, USD Million
- TABLE 28 Europe Travel & Tourism Market by Country, 2024 - 2031, USD Million
- TABLE 29 Europe Others Market by Country, 2020 - 2023, USD Million
- TABLE 30 Europe Others Market by Country, 2024 - 2031, USD Million
- TABLE 31 Europe Rich Communication Services Market by Country, 2020 - 2023, USD Million
- TABLE 32 Europe Rich Communication Services Market by Country, 2024 - 2031, USD Million
- TABLE 33 Germany Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 34 Germany Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 35 Germany Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 36 Germany Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 37 Germany Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 38 Germany Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 39 Germany Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 40 Germany Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 41 UK Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 42 UK Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 43 UK Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 44 UK Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 45 UK Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 46 UK Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 47 UK Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 48 UK Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 49 France Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 50 France Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 51 France Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 52 France Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 53 France Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 54 France Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 55 France Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 56 France Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 57 Russia Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 58 Russia Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 59 Russia Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 60 Russia Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 61 Russia Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 62 Russia Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 63 Russia Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 64 Russia Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 65 Spain Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 66 Spain Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 67 Spain Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 68 Spain Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 69 Spain Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 70 Spain Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 71 Spain Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 72 Spain Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 73 Italy Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 74 Italy Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 75 Italy Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 76 Italy Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 77 Italy Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 78 Italy Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 79 Italy Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 80 Italy Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 81 Rest of Europe Rich Communication Services Market, 2020 - 2023, USD Million
- TABLE 82 Rest of Europe Rich Communication Services Market, 2024 - 2031, USD Million
- TABLE 83 Rest of Europe Rich Communication Services Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 84 Rest of Europe Rich Communication Services Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 85 Rest of Europe Rich Communication Services Market by Type, 2020 - 2023, USD Million
- TABLE 86 Rest of Europe Rich Communication Services Market by Type, 2024 - 2031, USD Million
- TABLE 87 Rest of Europe Rich Communication Services Market by End Use, 2020 - 2023, USD Million
- TABLE 88 Rest of Europe Rich Communication Services Market by End Use, 2024 - 2031, USD Million
- TABLE 89 Key Information - AT&T, Inc.
- TABLE 90 Key information - Vodafone Group Plc
- TABLE 91 Key Information - Google LLC
- TABLE 92 key information - Verizon Communications, Inc.
- TABLE 93 key information - Telefonica S.A.
- TABLE 94 Key Information - Orange S.A.
- TABLE 95 Key Information - Samsung Electronics Co., Ltd.
- TABLE 96 Key Information - Huawei Technologies Co., Ltd.
- TABLE 97 Key Information - Sinch AB
- TABLE 98 Key Information - Telstra Corporation Limited
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