North America Digital Transformation in BPO Market Size, Share & Trends Analysis Report By Deployment Mode, By Technology, By Enterprise Size, By Industry Vertical, By Country and Growth Forecast, 2024 - 2031

PUBLISHED: October 10, 2024

PAGES: 149 Pages

DELIVERY TIME: 1-2 business days

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The North America Digital Transformation in BPO Market would witness market growth of 19.2% CAGR during the forecast period (2024-2031).

The US market dominated the North America Digital Transformation in BPO Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $81,018.6 million by 2031. The Canada market is experiencing a CAGR of 21.6% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 20.7% during (2024 - 2031).

Digital transformation in the BPO market manifests through various applications that enhance efficiency and effectiveness across multiple business functions. BPO providers are increasingly using predictive analytics to forecast customer behaviours and trends. By analyzing historical data, organizations can anticipate customer needs, allowing them to tailor their services more proactively and effectively address potential issues before they arise.

In addition, digital transformation enables BPO firms to integrate multiple communication channels-such as social media, email, live chat, and voice-into a single platform. This omni-channel approach ensures seamless customer interactions, providing clients with consistent experiences regardless of the channel they choose to engage. In addition to improving customer interactions, digital transformation enhances employee experiences.

The increased investment in healthcare has allowed BPO firms to create innovative and customized solutions that satisfy the unique needs of the Canadian healthcare system. For example, there is a growing demand for telehealth services, particularly in remote and underserved communities. BPO providers can help facilitate the deployment of these services by offering robust support in areas such as virtual care management, appointment scheduling, and patient follow-up, thereby contributing to improved access to healthcare for all Canadians. The telecommunications sector's growth also supports remote work initiatives, which have become increasingly relevant in the post-pandemic landscape. With a robust telecom infrastructure, BPO firms in Mexico can tap into a diverse talent pool, enabling them to hire skilled professionals from various regions, including rural areas, where employment opportunities may be limited. This geographic flexibility helps BPO providers reduce operational costs and promotes inclusivity by offering job opportunities to a wider demographic. In conclusion, the rising healthcare care budget and expansion of the telecommunication sector in the region are driving the market's growth.

Based on Deployment Mode, the market is segmented into Cloud, and On-premises. Based on Technology, the market is segmented into Robotic Process Automation (RPA), Cloud Computing, Artificial Intelligence (AI) & Machine Learning (ML), Data Analytics & Big Data, and Cybersecurity Solutions & Others. Based on Enterprise Size, the market is segmented into Large Enterprises, Medium Enterprises, and Small Enterprises. Based on Industry Vertical, the market is segmented into BFSI, IT & Telecommunications, Healthcare & Life Sciences, Manufacturing, Retail & E-commerce, Energy & Utilities, and Other Industry Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

Accenture PLC
Tata Consultancy Services Ltd.
Cognizant Technology Solutions Corporation
Infosys Limited
IBM Corporation
Wipro Limited
HCL Technologies Ltd.
Capgemini SE
Genpact Limited
Teleperformance SE

North America Digital Transformation in BPO Market Report Segmentation

By Deployment Mode

Cloud
On-premises

By Technology

Robotic Process Automation (RPA)
Cloud Computing
Artificial Intelligence (AI) & Machine Learning (ML)
Data Analytics & Big Data
Cybersecurity Solutions & Others

By Enterprise Size

Large Enterprises
Medium Enterprises
Small Enterprises

By Industry Vertical

BFSI
IT & Telecommunications
Healthcare & Life Sciences
Manufacturing
Retail & E-commerce
Energy & Utilities
Other Industry Vertical

By Country

US
Canada
Mexico
Rest of North America

Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 North America Digital Transformation in BPO Market, by Deployment Mode
- 1.4.2 North America Digital Transformation in BPO Market, by Technology
- 1.4.3 North America Digital Transformation in BPO Market, by Enterprise Size
- 1.4.4 North America Digital Transformation in BPO Market, by Industry Vertical
- 1.4.5 North America Digital Transformation in BPO Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance

2.1 Key Highlights

Chapter 3. Market Overview

3.1 Introduction
- 3.1.1 Overview
  - 3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements: 2020, Jul - 2024, Jul) Leading Players
4.5 Porter Five Forces Analysis

Chapter 5. North America Digital Transformation in BPO Market by Deployment Mode

5.1 North America Cloud Market by Region
5.2 North America On-premises Market by Region

Chapter 6. North America Digital Transformation in BPO Market by Technology

6.1 North America Robotic Process Automation (RPA) Market by Country
6.2 North America Cloud Computing Market by Country
6.3 North America Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
6.4 North America Data Analytics & Big Data Market by Country
6.5 North America Cybersecurity Solutions & Others Market by Country

Chapter 7. North America Digital Transformation in BPO Market by Enterprise Size

7.1 North America Large Enterprises Market by Country
7.2 North America Medium Enterprises Market by Country
7.3 North America Small Enterprises Market by Country

Chapter 8. North America Digital Transformation in BPO Market by Industry Vertical

8.1 North America BFSI Market by Country
8.2 North America IT & Telecommunications Market by Country
8.3 North America Healthcare & Life Sciences Market by Country
8.4 North America Manufacturing Market by Country
8.5 North America Retail & E-commerce Market by Country
8.6 North America Energy & Utilities Market by Country
8.7 North America Other Industry Vertical Market by Country

Chapter 9. North America Digital Transformation in BPO Market by Country

9.1 US Digital Transformation in BPO Market
- 9.1.1 US Digital Transformation in BPO Market by Deployment Mode
- 9.1.2 US Digital Transformation in BPO Market by Technology
- 9.1.3 US Digital Transformation in BPO Market by Enterprise Size
- 9.1.4 US Digital Transformation in BPO Market by Industry Vertical
9.2 Canada Digital Transformation in BPO Market
- 9.2.1 Canada Digital Transformation in BPO Market by Deployment Mode
- 9.2.2 Canada Digital Transformation in BPO Market by Technology
- 9.2.3 Canada Digital Transformation in BPO Market by Enterprise Size
- 9.2.4 Canada Digital Transformation in BPO Market by Industry Vertical
9.3 Mexico Digital Transformation in BPO Market
- 9.3.1 Mexico Digital Transformation in BPO Market by Deployment Mode
- 9.3.2 Mexico Digital Transformation in BPO Market by Technology
- 9.3.3 Mexico Digital Transformation in BPO Market by Enterprise Size
- 9.3.4 Mexico Digital Transformation in BPO Market by Industry Vertical
9.4 Rest of North America Digital Transformation in BPO Market
- 9.4.1 Rest of North America Digital Transformation in BPO Market by Deployment Mode
- 9.4.2 Rest of North America Digital Transformation in BPO Market by Technology
- 9.4.3 Rest of North America Digital Transformation in BPO Market by Enterprise Size
- 9.4.4 Rest of North America Digital Transformation in BPO Market by Industry Vertical

Chapter 10. Company Profiles

10.1 Tata Consultancy Services Ltd.
- 10.1.1 Company Overview
- 10.1.2 Financial Analysis
- 10.1.3 Segmental and Regional Analysis
- 10.1.4 Research & Development Expenses
- 10.1.5 Recent strategies and developments:
  - 10.1.5.1 Partnerships, Collaborations, and Agreements:
- 10.1.6 SWOT Analysis
10.2 Infosys Limited
- 10.2.1 Company Overview
- 10.2.2 Financial Analysis
- 10.2.3 Segmental and Regional Analysis
- 10.2.4 Research & Development Expense
- 10.2.5 Recent strategies and developments:
  - 10.2.5.1 Partnerships, Collaborations, and Agreements:
- 10.2.6 SWOT Analysis
10.3 Wipro Limited
- 10.3.1 Company Overview
- 10.3.2 Financial Analysis
- 10.3.3 Segmental and Regional Analysis
- 10.3.4 Research & Development Expenses
- 10.3.5 Recent strategies and developments:
  - 10.3.5.1 Partnerships, Collaborations, and Agreements:
- 10.3.6 SWOT Analysis
10.4 Genpact Limited
- 10.4.1 Company Overview
- 10.4.2 Financial Analysis
- 10.4.3 Segmental Analysis
- 10.4.4 Recent strategies and developments:
  - 10.4.4.1 Partnerships, Collaborations, and Agreements:
10.5 Capgemini SE
- 10.5.1 Company Overview
- 10.5.2 Financial Analysis
- 10.5.3 Regional Analysis
- 10.5.4 Recent strategies and developments:
  - 10.5.4.1 Partnerships, Collaborations & Agreements:
  - 10.5.4.2 Acquisition and Mergers:
- 10.5.5 SWOT Analysis
10.6 HCL Technologies Ltd. (HCL Enterprises)
- 10.6.1 Company Overview
- 10.6.2 Financial Analysis
- 10.6.3 Segmental and Regional Analysis
- 10.6.4 Research & Development Expenses
- 10.6.5 Recent strategies and developments:
  - 10.6.5.1 Product Launches and Product Expansions:
- 10.6.6 SWOT Analysis
10.7 IBM Corporation
- 10.7.1 Company Overview
- 10.7.2 Financial Analysis
- 10.7.3 Regional & Segmental Analysis
- 10.7.4 Research & Development Expenses
- 10.7.5 Recent strategies and developments:
  - 10.7.5.1 Partnerships, Collaborations, and Agreements:
- 10.7.6 SWOT Analysis
10.8 Accenture PLC
- 10.8.1 Company Overview
- 10.8.2 Financial Analysis
- 10.8.3 Segmental Analysis
- 10.8.4 Research & Development Expenses
- 10.8.5 Recent strategies and developments:
  - 10.8.5.1 Partnerships, Collaborations & Agreements:
  - 10.8.5.2 Acquisition and Mergers:
- 10.8.6 SWOT Analysis
10.9 Cognizant Technology Solutions Corporation
- 10.9.1 Company overview
- 10.9.2 Financial Analysis
- 10.9.3 Segmental and Regional Analysis
- 10.9.4 Recent strategies and developments:
  - 10.9.4.1 Partnerships, Collaborations, and Agreements:
- 10.9.5 SWOT Analysis
10.10. Teleperformance SE
- 10.10.1 Company Overview
- 10.10.2 Financial Analysis
- 10.10.3 Segmental Analysis
- 10.10.4 Recent strategies and developments:
  - 10.10.4.1 Partnerships, Collaborations, and Agreements:
- 10.10.5 SWOT Analysis

LIST OF TABLES

TABLE 1 North America Digital Transformation in BPO Market, 2020 - 2023, USD Million
TABLE 2 North America Digital Transformation in BPO Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements- Digital Transformation in BPO Market
TABLE 4 Acquisition and Mergers- Digital Transformation in BPO Market
TABLE 5 North America Digital Transformation in BPO Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 6 North America Digital Transformation in BPO Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 7 North America Cloud Market by Region, 2020 - 2023, USD Million
TABLE 8 North America Cloud Market by Region, 2024 - 2031, USD Million
TABLE 9 North America On-premises Market by Region, 2020 - 2023, USD Million
TABLE 10 North America On-premises Market by Region, 2024 - 2031, USD Million
TABLE 11 North America Digital Transformation in BPO Market by Technology, 2020 - 2023, USD Million
TABLE 12 North America Digital Transformation in BPO Market by Technology, 2024 - 2031, USD Million
TABLE 13 North America Robotic Process Automation (RPA) Market by Country, 2020 - 2023, USD Million
TABLE 14 North America Robotic Process Automation (RPA) Market by Country, 2024 - 2031, USD Million
TABLE 15 North America Cloud Computing Market by Country, 2020 - 2023, USD Million
TABLE 16 North America Cloud Computing Market by Country, 2024 - 2031, USD Million
TABLE 17 North America Artificial Intelligence (AI) & Machine Learning (ML) Market by Country, 2020 - 2023, USD Million
TABLE 18 North America Artificial Intelligence (AI) & Machine Learning (ML) Market by Country, 2024 - 2031, USD Million
TABLE 19 North America Data Analytics & Big Data Market by Country, 2020 - 2023, USD Million
TABLE 20 North America Data Analytics & Big Data Market by Country, 2024 - 2031, USD Million
TABLE 21 North America Cybersecurity Solutions & Others Market by Country, 2020 - 2023, USD Million
TABLE 22 North America Cybersecurity Solutions & Others Market by Country, 2024 - 2031, USD Million
TABLE 23 North America Digital Transformation in BPO Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 24 North America Digital Transformation in BPO Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 25 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 26 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 27 North America Medium Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 28 North America Medium Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 29 North America Small Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 30 North America Small Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 31 North America Digital Transformation in BPO Market by Industry Vertical, 2020 - 2023, USD Million
TABLE 32 North America Digital Transformation in BPO Market by Industry Vertical, 2024 - 2031, USD Million
TABLE 33 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 34 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 35 North America IT & Telecommunications Market by Country, 2020 - 2023, USD Million
TABLE 36 North America IT & Telecommunications Market by Country, 2024 - 2031, USD Million
TABLE 37 North America Healthcare & Life Sciences Market by Country, 2020 - 2023, USD Million
TABLE 38 North America Healthcare & Life Sciences Market by Country, 2024 - 2031, USD Million
TABLE 39 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 40 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 41 North America Retail & E-commerce Market by Country, 2020 - 2023, USD Million
TABLE 42 North America Retail & E-commerce Market by Country, 2024 - 2031, USD Million
TABLE 43 North America Energy & Utilities Market by Country, 2020 - 2023, USD Million
TABLE 44 North America Energy & Utilities Market by Country, 2024 - 2031, USD Million
TABLE 45 North America Other Industry Vertical Market by Country, 2020 - 2023, USD Million
TABLE 46 North America Other Industry Vertical Market by Country, 2024 - 2031, USD Million
TABLE 47 North America Digital Transformation in BPO Market by Country, 2020 - 2023, USD Million
TABLE 48 North America Digital Transformation in BPO Market by Country, 2024 - 2031, USD Million
TABLE 49 US Digital Transformation in BPO Market, 2020 - 2023, USD Million
TABLE 50 US Digital Transformation in BPO Market, 2024 - 2031, USD Million
TABLE 51 US Digital Transformation in BPO Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 52 US Digital Transformation in BPO Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 53 US Digital Transformation in BPO Market by Technology, 2020 - 2023, USD Million
TABLE 54 US Digital Transformation in BPO Market by Technology, 2024 - 2031, USD Million
TABLE 55 US Digital Transformation in BPO Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 56 US Digital Transformation in BPO Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 57 US Digital Transformation in BPO Market by Industry Vertical, 2020 - 2023, USD Million
TABLE 58 US Digital Transformation in BPO Market by Industry Vertical, 2024 - 2031, USD Million
TABLE 59 Canada Digital Transformation in BPO Market, 2020 - 2023, USD Million
TABLE 60 Canada Digital Transformation in BPO Market, 2024 - 2031, USD Million
TABLE 61 Canada Digital Transformation in BPO Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 62 Canada Digital Transformation in BPO Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 63 Canada Digital Transformation in BPO Market by Technology, 2020 - 2023, USD Million
TABLE 64 Canada Digital Transformation in BPO Market by Technology, 2024 - 2031, USD Million
TABLE 65 Canada Digital Transformation in BPO Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 66 Canada Digital Transformation in BPO Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 67 Canada Digital Transformation in BPO Market by Industry Vertical, 2020 - 2023, USD Million
TABLE 68 Canada Digital Transformation in BPO Market by Industry Vertical, 2024 - 2031, USD Million
TABLE 69 Mexico Digital Transformation in BPO Market, 2020 - 2023, USD Million
TABLE 70 Mexico Digital Transformation in BPO Market, 2024 - 2031, USD Million
TABLE 71 Mexico Digital Transformation in BPO Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 72 Mexico Digital Transformation in BPO Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 73 Mexico Digital Transformation in BPO Market by Technology, 2020 - 2023, USD Million
TABLE 74 Mexico Digital Transformation in BPO Market by Technology, 2024 - 2031, USD Million
TABLE 75 Mexico Digital Transformation in BPO Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 76 Mexico Digital Transformation in BPO Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 77 Mexico Digital Transformation in BPO Market by Industry Vertical, 2020 - 2023, USD Million
TABLE 78 Mexico Digital Transformation in BPO Market by Industry Vertical, 2024 - 2031, USD Million
TABLE 79 Rest of North America Digital Transformation in BPO Market, 2020 - 2023, USD Million
TABLE 80 Rest of North America Digital Transformation in BPO Market, 2024 - 2031, USD Million
TABLE 81 Rest of North America Digital Transformation in BPO Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 82 Rest of North America Digital Transformation in BPO Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 83 Rest of North America Digital Transformation in BPO Market by Technology, 2020 - 2023, USD Million
TABLE 84 Rest of North America Digital Transformation in BPO Market by Technology, 2024 - 2031, USD Million
TABLE 85 Rest of North America Digital Transformation in BPO Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 86 Rest of North America Digital Transformation in BPO Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 87 Rest of North America Digital Transformation in BPO Market by Industry Vertical, 2020 - 2023, USD Million
TABLE 88 Rest of North America Digital Transformation in BPO Market by Industry Vertical, 2024 - 2031, USD Million
TABLE 89 Key Information - Tata Consultancy Services Ltd.
TABLE 90 Key Information - Infosys Limited
TABLE 91 Key Information - Wipro Limited
TABLE 92 Key Information - Genpact Limited
TABLE 93 Key Information - Capgemini SE
TABLE 94 Key Information - HCL Technologies Ltd.
TABLE 95 Key Information - IBM Corporation
TABLE 96 Key Information - Accenture PLC
TABLE 97 Key Information - Cognizant Technology Solutions Corporation
TABLE 98 Key Information - Teleperformance SE