Europe Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024

List of Tables

The Europe Service Analytics Market would witness market growth of 14.3% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Service Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $133.5 million by 2031. The UK market is experiencing a CAGR of 13.3% during (2024 - 2031). Additionally, The France market would exhibit a CAGR of 15.2% during (2024 - 2031).

The expansion of the market is primarily driven by the increasing emphasis on customer experience. To improve customer experiences, companies utilize these insights to predict customer requirements, identify pain points in service delivery, and optimize resource allocation to provide faster and more accurate support. Customer satisfaction is essential for brand loyalty in the retail, banking, and telecommunications sectors, where service analytics has become an essential instrument for maintaining a competitive edge.

Cloud computing offers several advantages for service analytics, including flexibility, scalability, and cost-effectiveness. By leveraging cloud platforms, organizations can deploy analytics solutions quickly without the need for significant on-premise infrastructure investments. Cloud-based service analytics platforms also enable businesses to scale their analytics capabilities as their service operations grow, allowing them to analyze larger volumes of data and accommodate new use cases.

Italy is experiencing a significant boost in the adoption of service analytics, largely driven by the country's broader digital transformation efforts. Italian businesses across various sectors, including manufacturing, healthcare, and public services, are increasingly adopting analytics tools to streamline operations and enhance service delivery. The Italian government has been instrumental in fostering this digital shift through its "Piano Nazionale di Ripresa e Resilienza" (National Recovery and Resilience Plan). It allocates substantial funds to promote digitalization across industries. The Digital Transition is a cross-cutting priority of the National Recovery and Resilience Plan (NRRP) that is expected to contribute significantly to the exponential growth of this market in Italy.

The market is expected to reach 91.7 billion euros in 2025, partly driven by the NRRP. This plan encourages the adoption of technologies like service analytics to improve public sector efficiency and stimulate innovation in the private sector. Thus, the service analytics market across Europe is witnessing significant growth.

Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Component, the market is segmented into Solution, and Services. Based on Deployment, the market is segmented into Cloud, and On-premise. Based on Application, the market is segmented into Customer Service Analytics, IT Service Analytics, and Field Service Analytics. Based on End Use, the market is segmented into BFSI, IT & Telecom, Retail, Healthcare, Manufacturing, Government, and Other End Uses. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled

Cloudera, Inc.
MicroStrategy, Inc.
Microsoft Corporation
Oracle Corporation
Salesforce, Inc.
SAP SE
ServiceNow, Inc.
SAS Institute Inc.
Domo, Inc.
Google LLC

Europe Service Analytics Market Report Segmentation

By Enterprise Size

Large Enterprises
SMEs

By Component

Solution
Services

By Deployment

Cloud
On-premise

By Application

Customer Service Analytics
IT Service Analytics
Field Service Analytics

By End Use

BFSI
IT & Telecom
Retail
Healthcare
Manufacturing
Government
Other End Uses

By Country

Germany
UK
France
Russia
Spain
Italy
Rest of Europe

Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 Europe Service Analytics Market, by Enterprise Size
- 1.4.2 Europe Service Analytics Market, by Component
- 1.4.3 Europe Service Analytics Market, by Deployment
- 1.4.4 Europe Service Analytics Market, by Application
- 1.4.5 Europe Service Analytics Market, by End Use
- 1.4.6 Europe Service Analytics Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance

2.1 Key Highlights

Chapter 3. Market Overview

3.1 Introduction
- 3.1.1 Overview
  - 3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun - 2024, Sep) Leading Players
4.5 Porter Five Forces Analysis

Chapter 5. Europe Service Analytics Market by Enterprise Size

5.1 Europe Large Enterprises Market by Country
5.2 Europe SMEs Market by Country

Chapter 6. Europe Service Analytics Market by Component

6.1 Europe Solution Market by Country
6.2 Europe Services Market by Country

Chapter 7. Europe Service Analytics Market by Deployment

7.1 Europe Cloud Market by Country
7.2 Europe On-premise Market by Country

Chapter 8. Europe Service Analytics Market by Application

8.1 Europe Customer Service Analytics Market by Country
8.2 Europe IT Service Analytics Market by Country
8.3 Europe Field Service Analytics Market by Country

Chapter 9. Europe Service Analytics Market by End Use

9.1 Europe BFSI Market by Country
9.2 Europe IT & Telecom Market by Country
9.3 Europe Retail Market by Country
9.4 Europe Healthcare Market by Country
9.5 Europe Manufacturing Market by Country
9.6 Europe Government Market by Country
9.7 Europe Other End Uses Market by Country

Chapter 10. Europe Service Analytics Market by Country

10.1 Germany Service Analytics Market
- 10.1.1 Germany Service Analytics Market by Enterprise Size
- 10.1.2 Germany Service Analytics Market by Component
- 10.1.3 Germany Service Analytics Market by Deployment
- 10.1.4 Germany Service Analytics Market by Application
- 10.1.5 Germany Service Analytics Market by End Use
10.2 UK Service Analytics Market
- 10.2.1 UK Service Analytics Market by Enterprise Size
- 10.2.2 UK Service Analytics Market by Component
- 10.2.3 UK Service Analytics Market by Deployment
- 10.2.4 UK Service Analytics Market by Application
- 10.2.5 UK Service Analytics Market by End Use
10.3 France Service Analytics Market
- 10.3.1 France Service Analytics Market by Enterprise Size
- 10.3.2 France Service Analytics Market by Component
- 10.3.3 France Service Analytics Market by Deployment
- 10.3.4 France Service Analytics Market by Application
- 10.3.5 France Service Analytics Market by End Use
10.4 Russia Service Analytics Market
- 10.4.1 Russia Service Analytics Market by Enterprise Size
- 10.4.2 Russia Service Analytics Market by Component
- 10.4.3 Russia Service Analytics Market by Deployment
- 10.4.4 Russia Service Analytics Market by Application
- 10.4.5 Russia Service Analytics Market by End Use
10.5 Spain Service Analytics Market
- 10.5.1 Spain Service Analytics Market by Enterprise Size
- 10.5.2 Spain Service Analytics Market by Component
- 10.5.3 Spain Service Analytics Market by Deployment
- 10.5.4 Spain Service Analytics Market by Application
- 10.5.5 Spain Service Analytics Market by End Use
10.6 Italy Service Analytics Market
- 10.6.1 Italy Service Analytics Market by Enterprise Size
- 10.6.2 Italy Service Analytics Market by Component
- 10.6.3 Italy Service Analytics Market by Deployment
- 10.6.4 Italy Service Analytics Market by Application
- 10.6.5 Italy Service Analytics Market by End Use
10.7 Rest of Europe Service Analytics Market
- 10.7.1 Rest of Europe Service Analytics Market by Enterprise Size
- 10.7.2 Rest of Europe Service Analytics Market by Component
- 10.7.3 Rest of Europe Service Analytics Market by Deployment
- 10.7.4 Rest of Europe Service Analytics Market by Application
- 10.7.5 Rest of Europe Service Analytics Market by End Use

Chapter 11. Company Profiles

11.1 Cloudera, Inc.
- 11.1.1 Company Overview
- 11.1.2 Recent strategies and developments:
  - 11.1.2.1 Partnerships, Collaborations, and Agreements:
  - 11.1.2.2 Product Launches and Product Expansions:
  - 11.1.2.3 Acquisition and Mergers:
- 11.1.3 SWOT Analysis
11.2 MicroStrategy, Inc.
- 11.2.1 Company Overview
- 11.2.2 Financial Analysis
- 11.2.3 Regional Analysis
- 11.2.4 Research & Development Expenses
- 11.2.5 Recent strategies and developments:
  - 11.2.5.1 Partnerships, Collaborations, and Agreements:
  - 11.2.5.2 Product Launches and Product Expansions:
- 11.2.6 SWOT Analysis
11.3 Microsoft Corporation
- 11.3.1 Company Overview
- 11.3.2 Financial Analysis
- 11.3.3 Segmental and Regional Analysis
- 11.3.4 Research & Development Expenses
- 11.3.5 Recent strategies and developments:
  - 11.3.5.1 Partnerships, Collaborations, and Agreements:
  - 11.3.5.2 Acquisition and Mergers:
- 11.3.6 SWOT Analysis
11.4 Oracle Corporation
- 11.4.1 Company Overview
- 11.4.2 Financial Analysis
- 11.4.3 Segmental and Regional Analysis
- 11.4.4 Research & Development Expense
- 11.4.5 Recent strategies and developments:
  - 11.4.5.1 Partnerships, Collaborations, and Agreements:
  - 11.4.5.2 Product Launches and Product Expansions:
- 11.4.6 SWOT Analysis
11.5 Salesforce, Inc.
- 11.5.1 Company Overview
- 11.5.2 Financial Analysis
- 11.5.3 Regional Analysis
- 11.5.4 Research & Development Expenses
- 11.5.5 Recent strategies and developments:
  - 11.5.5.1 Partnerships, Collaborations, and Agreements:
- 11.5.6 SWOT Analysis
11.6 SAP SE
- 11.6.1 Company Overview
- 11.6.2 Financial Analysis
- 11.6.3 Regional Analysis
- 11.6.4 Research & Development Expense
- 11.6.5 Recent strategies and developments:
  - 11.6.5.1 Partnerships, Collaborations, and Agreements:
  - 11.6.5.2 Acquisition and Mergers:
- 11.6.6 SWOT Analysis
11.7 ServiceNow, Inc.
- 11.7.1 Company Overview
- 11.7.2 Financial Analysis
- 11.7.3 Regional Analysis
- 11.7.4 Research & Development Expenses
- 11.7.5 Recent strategies and developments:
  - 11.7.5.1 Acquisition and Mergers:
11.8 SAS Institute, Inc.
- 11.8.1 Company Overview
- 11.8.2 Recent strategies and developments:
  - 11.8.2.1 Partnerships, Collaborations, and Agreements:
- 11.8.3 SWOT Analysis
11.9 Domo, Inc
- 11.9.1 Company Overview
- 11.9.2 Financial Analysis
- 11.9.3 Regional Analysis
- 11.9.4 Research & Development Expenses
- 11.9.5 Recent strategies and developments:
  - 11.9.5.1 Partnerships, Collaborations, and Agreements:
- 11.9.6 SWOT Analysis
11.10. Google LLC (Alphabet Inc.)
- 11.10.1 Company Overview
- 11.10.2 Financial Analysis
- 11.10.3 Segmental and Regional Analysis
- 11.10.4 Research & Development Expense
- 11.10.5 Recent strategies and developments:
  - 11.10.5.1 Partnerships, Collaborations, and Agreements:
- 11.10.6 SWOT Analysis

LIST OF TABLES

TABLE 1 Europe Service Analytics Market, 2020 - 2023, USD Million
TABLE 2 Europe Service Analytics Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements- Service Analytics Market
TABLE 4 Product Launches And Product Expansions- Service Analytics Market
TABLE 5 Acquisition and Mergers- Service Analytics Market
TABLE 6 Europe Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 7 Europe Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 8 Europe Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 9 Europe Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 10 Europe SMEs Market by Country, 2020 - 2023, USD Million
TABLE 11 Europe SMEs Market by Country, 2024 - 2031, USD Million
TABLE 12 Europe Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 13 Europe Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 14 Europe Solution Market by Country, 2020 - 2023, USD Million
TABLE 15 Europe Solution Market by Country, 2024 - 2031, USD Million
TABLE 16 Europe Services Market by Country, 2020 - 2023, USD Million
TABLE 17 Europe Services Market by Country, 2024 - 2031, USD Million
TABLE 18 Europe Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 19 Europe Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 20 Europe Cloud Market by Country, 2020 - 2023, USD Million
TABLE 21 Europe Cloud Market by Country, 2024 - 2031, USD Million
TABLE 22 Europe On-premise Market by Country, 2020 - 2023, USD Million
TABLE 23 Europe On-premise Market by Country, 2024 - 2031, USD Million
TABLE 24 Europe Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 25 Europe Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 26 Europe Customer Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 27 Europe Customer Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 28 Europe IT Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 29 Europe IT Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 30 Europe Field Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 31 Europe Field Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 32 Europe Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 33 Europe Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 34 Europe BFSI Market by Country, 2020 - 2023, USD Million
TABLE 35 Europe BFSI Market by Country, 2024 - 2031, USD Million
TABLE 36 Europe IT & Telecom Market by Country, 2020 - 2023, USD Million
TABLE 37 Europe IT & Telecom Market by Country, 2024 - 2031, USD Million
TABLE 38 Europe Retail Market by Country, 2020 - 2023, USD Million
TABLE 39 Europe Retail Market by Country, 2024 - 2031, USD Million
TABLE 40 Europe Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 41 Europe Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 42 Europe Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 43 Europe Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 44 Europe Government Market by Country, 2020 - 2023, USD Million
TABLE 45 Europe Government Market by Country, 2024 - 2031, USD Million
TABLE 46 Europe Other End Uses Market by Country, 2020 - 2023, USD Million
TABLE 47 Europe Other End Uses Market by Country, 2024 - 2031, USD Million
TABLE 48 Europe Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 49 Europe Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 50 Germany Service Analytics Market, 2020 - 2023, USD Million
TABLE 51 Germany Service Analytics Market, 2024 - 2031, USD Million
TABLE 52 Germany Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 53 Germany Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 54 Germany Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 55 Germany Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 56 Germany Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 57 Germany Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 58 Germany Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 59 Germany Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 60 Germany Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 61 Germany Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 62 UK Service Analytics Market, 2020 - 2023, USD Million
TABLE 63 UK Service Analytics Market, 2024 - 2031, USD Million
TABLE 64 UK Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 65 UK Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 66 UK Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 67 UK Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 68 UK Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 69 UK Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 70 UK Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 71 UK Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 72 UK Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 73 UK Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 74 France Service Analytics Market, 2020 - 2023, USD Million
TABLE 75 France Service Analytics Market, 2024 - 2031, USD Million
TABLE 76 France Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 77 France Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 78 France Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 79 France Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 80 France Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 81 France Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 82 France Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 83 France Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 84 France Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 85 France Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 86 Russia Service Analytics Market, 2020 - 2023, USD Million
TABLE 87 Russia Service Analytics Market, 2024 - 2031, USD Million
TABLE 88 Russia Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 89 Russia Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 90 Russia Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 91 Russia Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 92 Russia Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 93 Russia Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 94 Russia Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 95 Russia Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 96 Russia Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 97 Russia Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 98 Spain Service Analytics Market, 2020 - 2023, USD Million
TABLE 99 Spain Service Analytics Market, 2024 - 2031, USD Million
TABLE 100 Spain Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 101 Spain Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 102 Spain Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 103 Spain Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 104 Spain Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 105 Spain Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 106 Spain Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 107 Spain Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 108 Spain Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 109 Spain Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 110 Italy Service Analytics Market, 2020 - 2023, USD Million
TABLE 111 Italy Service Analytics Market, 2024 - 2031, USD Million
TABLE 112 Italy Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 113 Italy Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 114 Italy Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 115 Italy Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 116 Italy Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 117 Italy Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 118 Italy Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 119 Italy Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 120 Italy Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 121 Italy Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 122 Rest of Europe Service Analytics Market, 2020 - 2023, USD Million
TABLE 123 Rest of Europe Service Analytics Market, 2024 - 2031, USD Million
TABLE 124 Rest of Europe Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 125 Rest of Europe Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 126 Rest of Europe Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 127 Rest of Europe Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 128 Rest of Europe Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 129 Rest of Europe Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 130 Rest of Europe Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 131 Rest of Europe Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 132 Rest of Europe Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 133 Rest of Europe Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 134 Key Information - Cloudera, Inc.
TABLE 135 Key Information - MicroStrategy, Inc.
TABLE 136 Key Information - Microsoft Corporation
TABLE 137 Key Information - Oracle Corporation
TABLE 138 Key Information - Salesforce, Inc.
TABLE 139 Key Information - SAP SE
TABLE 140 Key Information - ServiceNow, Inc.
TABLE 141 Key Information - SAS Institute, Inc.
TABLE 142 Key Information - Domo, Inc
TABLE 143 Key Information - Google LLC

Europe Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024 - 2031

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