Our "Chargeback Management" systems research provides in-depth analysis and evaluation of how chargeback management system vendors are evolving existing tools and creating new systems to tackle the increasing tide of chargebacks facing merchants. The report evaluates key trends within chargebacks, such as the increasing challenges associated with friendly fraud, as well as how wider fraud trends are influencing the chargeback fraud protection market.

In addition, it also positions 15 vendors across the Juniper Research Competitor Leaderboard for chargeback management systems; assessed on their products and positioning against their capability and capacity. Collectively, the report provides a critical tool for understanding the chargeback management systems market, enabling key vendors to shape their future strategy.

Key Features

Market Dynamics: Insights into key trends and market expansion challenges within the chargeback management systems market; addressing challenges and opportunities posed by the fast-evolving fraud space. It also evaluates the introduction of AI into chargebacks to combat the rise of friendly fraud chargebacks, and the benefits for merchants of adopting chargeback management systems.
Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities and findings within the chargeback management systems market, accompanied by strategic recommendations for stakeholders, such as leaders in chargeback management and the card networks.
Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 15 chargeback management system vendors, via the Juniper Research Competitor Leaderboard, featuring strategic development opportunities for key players in the global chargeback management market.
- Accertify
- ACI Worldwide
- BlueSnap
- Chargeback Gurus
- Chargebacks911
- Chargeflow
- ClearSale
- FIS
- Fiserv
- Justt
- Kount
- Mastercard
- Riskified
- Sift
- Verifi

1. Key Takeaways & Strategic Recommendations

1.1. Key Takeaways
1.2. Strategic Recommendations

2. Market Landscape

2.1. Introduction
- Figure 2.1: The Chargeback Process
- Table 2.2: Chargeback Rules by Network
2.2. Key Trends & Challenges within Chargebacks
- 2.2.1. Key Trends
  - i. Chargebacks Becoming More Commonplace, as Chargeback Types Shift
  - ii. Changes to Card Network Chargeback Rules
  - iii. AI Being Deployed for Chargeback Management
- 2.2.2. Key Challenges
  - i. Low Probabilities of Success
  - ii. Cost
    - Table 2.3: Chargeback Costs by Payment Processors
  - iii. Complexity
  - iv. Lack of Effective Digital Tools

3. Competitor Leaderboard

3.1. Why Read this Report?
- Figure 3.1: Juniper Research Competitor Leaderboard Chargeback Management Platform Vendors & Portfolio
- Figure 3.2: Juniper Research Competitor Leaderboard for Chargeback Management Platforms
- Figure 3.3: Juniper Research Leaderboard Chargeback Management Platform Vendors & Positioning
- Figure 3.4: Juniper Research's Competitor Leaderboard Heatmap - Chargeback Management Platform Vendors
3.2. Vendor Profiles
- 3.2.1. Accertify
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.2. ACI Worldwide
  - i. Corporate
    - Figure 3.5: ACI Worldwide's Financial Snapshot ($m), 2021-2023
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.3. BlueSnap
  - i. Corporate
    - Figure 3.6: BlueSnap's Rounds of Funding ($m), 2011-2014
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.4. Chargeback Gurus
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.5. Chargebacks911
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.6. Chargeflow
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.7. ClearSale
  - i. Corporate
    - Figure 3.7: ClearSale's Financial Snapshot ($m), 2021-2023
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.8. FIS
  - i. Corporate
    - Figure 3.8: FIS' Financial Snapshot ($m), 2021-2023
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.9. Fiserv
  - i. Corporate
    - Figure 3.9: Fiserv's Financial Snapshot ($m), 2021-2023
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.10. Justt
  - i. Corporate
    - Figure 3.10: Justt's Rounds of Funding ($m), 2020-2024
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.11. Kount
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.12. Mastercard
  - i. Corporate
    - Figure 3.11: Mastercard's Financial Snapshot ($m), 2021-2023
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
    - Figure 3.12: How Does Ethoca Alerts Work?
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.13. Riskified
  - i. Corporate
    - Figure 3.13: Riskified Financial Snapshot ($m), 2021-2023
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.14. Sift
  - i. Corporate
    - Figure 3.14: Sift's Rounds of Funding ($m), 2011-2021
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
- 3.2.15. Verifi
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Opportunities
3.3. Juniper Research Competitor Leaderboard Assessment Methodology
- 3.3.1. Limitations & Interpretations
  - Table 3.15: Chargeback Management Competitor Leaderboard Criteria