IT and BPO Services Market in India 2025-2029

Description

List of Tables

The IT and BPO services market in India is forecasted to grow by USD 214.8 bn during 2024-2029, accelerating at a CAGR of 12.3% during the forecast period. The report on the IT and BPO services market in India provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising cost pressure to maintain in-house it systems, need to focus on core competencies and improve efficiency, and access to new technology, domain expertise, and round-the-clock service.

Technavio's IT and BPO services market in India is segmented as below:

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	10.7%
CAGR	12.3%
Incremental Value	$214.8 bn

By End-user

Finance
Insurance
Telecom
Healthcare
Others

By Type

Export
Domestic

By Product

IT services
BPM
Software and research and development

By Geographical Landscape

APAC

This study identifies the increased adoption of application outsourcing as one of the prime reasons driving the IT and BPO services market in India growth during the next few years. Also, increasing digital transformation in organizations and increased adoption of software-defined infrastructure will lead to sizable demand in the market.

The report on the IT and BPO services market in India covers the following areas:

IT and BPO Services Market in India sizing
IT and BPO Services Market in India forecast
IT and BPO Services Market in India industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT and BPO services market in India vendors that include Accenture PLC, Automatic Data Processing Inc., Cognizant Technology Solutions Corp., ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Group Ltd., Infosys Ltd., International Business Machines Corp., Morae Global Corp., Serco Group PLC, Srisys Inc., StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., TTEC Holdings Inc., Wipro Ltd., and WNS Holdings Ltd.. Also, the IT and BPO services market in India analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Product Code: IRTNTR40476

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Country Market Characteristics
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Market Segmentation by Product
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Overview on factors of disruption
2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Market characteristics analysis
3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
- Chart on India - Market size and forecast 2024-2029 ($ billion)
- Data Table on India - Market size and forecast 2024-2029 ($ billion)
- Chart on India: Year-over-year growth 2024-2029 (%)
- Data Table on India: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

5.1 IT And BPO Services Market in India 2019 - 2023
- Historic Market Size - Data Table on IT And BPO Services Market in India 2019 - 2023 ($ billion)
5.2 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ billion)
5.3 Type segment analysis 2019 - 2023
- Historic Market Size - Type Segment 2019 - 2023 ($ billion)
5.4 Product segment analysis 2019 - 2023
- Historic Market Size - Product Segment 2019 - 2023 ($ billion)

6 Qualitative Analysis

6.1 Impact of AI in IT and BPO Services Market in India

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by End-user

8.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)
8.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
8.3 Finance - Market size and forecast 2024-2029
- Chart on Finance - Market size and forecast 2024-2029 ($ billion)
- Data Table on Finance - Market size and forecast 2024-2029 ($ billion)
- Chart on Finance - Year-over-year growth 2024-2029 (%)
- Data Table on Finance - Year-over-year growth 2024-2029 (%)
8.4 Insurance - Market size and forecast 2024-2029
- Chart on Insurance - Market size and forecast 2024-2029 ($ billion)
- Data Table on Insurance - Market size and forecast 2024-2029 ($ billion)
- Chart on Insurance - Year-over-year growth 2024-2029 (%)
- Data Table on Insurance - Year-over-year growth 2024-2029 (%)
8.5 Telecom - Market size and forecast 2024-2029
- Chart on Telecom - Market size and forecast 2024-2029 ($ billion)
- Data Table on Telecom - Market size and forecast 2024-2029 ($ billion)
- Chart on Telecom - Year-over-year growth 2024-2029 (%)
- Data Table on Telecom - Year-over-year growth 2024-2029 (%)
8.6 Healthcare - Market size and forecast 2024-2029
- Chart on Healthcare - Market size and forecast 2024-2029 ($ billion)
- Data Table on Healthcare - Market size and forecast 2024-2029 ($ billion)
- Chart on Healthcare - Year-over-year growth 2024-2029 (%)
- Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ billion)
- Data Table on Others - Market size and forecast 2024-2029 ($ billion)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by End-user
- Market opportunity by End-user ($ billion)
- Data Table on Market opportunity by End-user ($ billion)

9 Market Segmentation by Type

9.1 Market segments
- Chart on Type - Market share 2024-2029 (%)
- Data Table on Type - Market share 2024-2029 (%)
9.2 Comparison by Type
- Chart on Comparison by Type
- Data Table on Comparison by Type
9.3 Export - Market size and forecast 2024-2029
- Chart on Export - Market size and forecast 2024-2029 ($ billion)
- Data Table on Export - Market size and forecast 2024-2029 ($ billion)
- Chart on Export - Year-over-year growth 2024-2029 (%)
- Data Table on Export - Year-over-year growth 2024-2029 (%)
9.4 Domestic - Market size and forecast 2024-2029
- Chart on Domestic - Market size and forecast 2024-2029 ($ billion)
- Data Table on Domestic - Market size and forecast 2024-2029 ($ billion)
- Chart on Domestic - Year-over-year growth 2024-2029 (%)
- Data Table on Domestic - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by Type
- Market opportunity by Type ($ billion)
- Data Table on Market opportunity by Type ($ billion)

10 Market Segmentation by Product

10.1 Market segments
- Chart on Product - Market share 2024-2029 (%)
- Data Table on Product - Market share 2024-2029 (%)
10.2 Comparison by Product
- Chart on Comparison by Product
- Data Table on Comparison by Product
10.3 IT services - Market size and forecast 2024-2029
- Chart on IT services - Market size and forecast 2024-2029 ($ billion)
- Data Table on IT services - Market size and forecast 2024-2029 ($ billion)
- Chart on IT services - Year-over-year growth 2024-2029 (%)
- Data Table on IT services - Year-over-year growth 2024-2029 (%)
10.4 BPM - Market size and forecast 2024-2029
- Chart on BPM - Market size and forecast 2024-2029 ($ billion)
- Data Table on BPM - Market size and forecast 2024-2029 ($ billion)
- Chart on BPM - Year-over-year growth 2024-2029 (%)
- Data Table on BPM - Year-over-year growth 2024-2029 (%)
10.5 Software and research and development - Market size and forecast 2024-2029
- Chart on Software and research and development - Market size and forecast 2024-2029 ($ billion)
- Data Table on Software and research and development - Market size and forecast 2024-2029 ($ billion)
- Chart on Software and research and development - Year-over-year growth 2024-2029 (%)
- Data Table on Software and research and development - Year-over-year growth 2024-2029 (%)
10.6 Market opportunity by Product
- Market opportunity by Product ($ billion)
- Data Table on Market opportunity by Product ($ billion)

11 Customer Landscape

11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Drivers, Challenges, and Opportunity/Restraints

12.1 Market drivers
12.2 Market challenges
12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities/restraints

13 Competitive Landscape

13.1 Overview
13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
- Overview on factors of disruption
13.4 Industry risks
- Impact of key risks on business

14 Competitive Analysis

14.1 Companies profiled
- Companies covered
14.2 Company ranking index
- Company ranking index
14.3 Market positioning of companies
- Matrix on companies position and classification
14.4 Accenture PLC
- Accenture PLC - Overview
- Accenture PLC - Business segments
- Accenture PLC - Key news
- Accenture PLC - Key offerings
- Accenture PLC - Segment focus
- SWOT
14.5 Automatic Data Processing Inc.
- Automatic Data Processing Inc. - Overview
- Automatic Data Processing Inc. - Business segments
- Automatic Data Processing Inc. - Key news
- Automatic Data Processing Inc. - Key offerings
- Automatic Data Processing Inc. - Segment focus
- SWOT
14.6 Cognizant Technology Solutions Corp.
- Cognizant Technology Solutions Corp. - Overview
- Cognizant Technology Solutions Corp. - Business segments
- Cognizant Technology Solutions Corp. - Key news
- Cognizant Technology Solutions Corp. - Key offerings
- Cognizant Technology Solutions Corp. - Segment focus
- SWOT
14.7 ExlService Holdings Inc.
- ExlService Holdings Inc. - Overview
- ExlService Holdings Inc. - Business segments
- ExlService Holdings Inc. - Key offerings
- ExlService Holdings Inc. - Segment focus
- SWOT
14.8 Firstsource Solutions Ltd.
- Firstsource Solutions Ltd. - Overview
- Firstsource Solutions Ltd. - Business segments
- Firstsource Solutions Ltd. - Key news
- Firstsource Solutions Ltd. - Key offerings
- Firstsource Solutions Ltd. - Segment focus
- SWOT
14.9 Genpact Ltd.
- Genpact Ltd. - Overview
- Genpact Ltd. - Business segments
- Genpact Ltd. - Key news
- Genpact Ltd. - Key offerings
- Genpact Ltd. - Segment focus
- SWOT
14.10 HCL Technologies Ltd.
- HCL Technologies Ltd. - Overview
- HCL Technologies Ltd. - Business segments
- HCL Technologies Ltd. - Key news
- HCL Technologies Ltd. - Key offerings
- HCL Technologies Ltd. - Segment focus
- SWOT
14.11 Infosys Ltd.
- Infosys Ltd. - Overview
- Infosys Ltd. - Business segments
- Infosys Ltd. - Key news
- Infosys Ltd. - Key offerings
- Infosys Ltd. - Segment focus
- SWOT
14.12 International Business Machines Corp.
- International Business Machines Corp. - Overview
- International Business Machines Corp. - Business segments
- International Business Machines Corp. - Key news
- International Business Machines Corp. - Key offerings
- International Business Machines Corp. - Segment focus
- SWOT
14.13 Serco Group Plc
- Serco Group Plc - Overview
- Serco Group Plc - Business segments
- Serco Group Plc - Key offerings
- Serco Group Plc - Segment focus
- SWOT
14.14 StarTek Inc.
- StarTek Inc. - Overview
- StarTek Inc. - Business segments
- StarTek Inc. - Key offerings
- StarTek Inc. - Segment focus
- SWOT
14.15 Tata Consultancy Services Ltd.
- Tata Consultancy Services Ltd. - Overview
- Tata Consultancy Services Ltd. - Business segments
- Tata Consultancy Services Ltd. - Key news
- Tata Consultancy Services Ltd. - Key offerings
- Tata Consultancy Services Ltd. - Segment focus
- SWOT
14.16 Tech Mahindra Ltd.
- Tech Mahindra Ltd. - Overview
- Tech Mahindra Ltd. - Business segments
- Tech Mahindra Ltd. - Key news
- Tech Mahindra Ltd. - Key offerings
- Tech Mahindra Ltd. - Segment focus
- SWOT
14.17 Wipro Ltd.
- Wipro Ltd. - Overview
- Wipro Ltd. - Business segments
- Wipro Ltd. - Key news
- Wipro Ltd. - Key offerings
- Wipro Ltd. - Segment focus
- SWOT
14.18 WNS Holdings Ltd.
- WNS Holdings Ltd. - Overview
- WNS Holdings Ltd. - Business segments
- WNS Holdings Ltd. - Key news
- WNS Holdings Ltd. - Key offerings
- WNS Holdings Ltd. - Segment focus
- SWOT

15 Appendix

15.1 Scope of the report
15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
15.3 Currency conversion rates for US$
- Currency conversion rates for US$
15.4 Research methodology
- Research methodology
15.5 Data procurement
- Information sources
15.6 Data validation
- Data validation
15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
15.8 Data synthesis
- Data synthesis
15.9 360 degree market analysis
- 360 degree market analysis
15.10 List of abbreviations
- List of abbreviations