Call Center Outsourcing Market in Europe 2025-2029

Description

List of Tables

The call center outsourcing market in europe is forecasted to grow by USD 6212.5 mn during 2024-2029, accelerating at a CAGR of 4.6% during the forecast period. The report on the call center outsourcing market in europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increase in call center outsourcing by it and telecom service providers, rising use of automated technologies in call centers, and focus on reducing operating costs of businesses.

Technavio's call center outsourcing market in europe is segmented as below:

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	3.8%
CAGR	4.6%
Incremental Value	$6212.5 mn

By Type

Inbound
Outbound

By End-user

IT and telecom
BFSI
Healthcare
Retail
Others

By Geographical Landscape

Europe

This study identifies the emergence of voice bots in call center outsourcing services as one of the prime reasons driving the call center outsourcing market in europe growth during the next few years. Also, increasing adoption of analytics and ai solutions in call centers and rising adoption of cloud communication in call centers will lead to sizable demand in the market.

The report on the call center outsourcing market in europe covers the following areas:

Call Center Outsourcing Market in Europe sizing
Call Center Outsourcing Market in Europe forecast
Call Center Outsourcing Market in Europe industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market in europe vendors that include Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, CIENCE Technologies, Computer Generated Solutions Inc., Concentrix Corp., Conduent Inc., Foundever Group, Helpware Inc., Hinduja Global Solutions Ltd., LLC Simply Contact International, MCI LC, StarTek Inc., Stroer SE and Co. KGaA, Sutherland Global Services Inc., TDS Global Solutions, Teleperformance SE, TELUS Corp., Transcom Holding AB, and TTEC Holdings Inc.. Also, the call center outsourcing market in europe analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Product Code: IRTNTR45296

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Country Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Overview on factors of disruption
2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Market characteristics analysis
3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Regional - Market size and forecast 2024-2029 ($ million)
- Chart on Europe: Year-over-year growth 2024-2029 (%)
- Data Table on Regional - Market size and forecast 2024-2029 ($ million)

5 Historic Market Size

5.1 Call Center Outsourcing Market in Europe 2019 - 2023
- Historic Market Size - Data Table on Call Center Outsourcing Market in Europe 2019 - 2023 ($ million)
5.2 Type segment analysis 2019 - 2023
- Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.3 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.4 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

6.1 Impact Of AI On The Call Center Outsourcing Market In Europe

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Type

8.1 Market segments
- Chart on Type - Market share 2024-2029 (%)
- Data Table on Type - Market share 2024-2029 (%)
8.2 Comparison by Type
- Chart on Comparison by Type
- Data Table on Comparison by Type
8.3 Inbound - Market size and forecast 2024-2029
- Chart on Inbound - Market size and forecast 2024-2029 ($ million)
- Data Table on Inbound - Market size and forecast 2024-2029 ($ million)
- Chart on Inbound - Year-over-year growth 2024-2029 (%)
- Data Table on Inbound - Year-over-year growth 2024-2029 (%)
8.4 Outbound - Market size and forecast 2024-2029
- Chart on Outbound - Market size and forecast 2024-2029 ($ million)
- Data Table on Outbound - Market size and forecast 2024-2029 ($ million)
- Chart on Outbound - Year-over-year growth 2024-2029 (%)
- Data Table on Outbound - Year-over-year growth 2024-2029 (%)
8.5 Market opportunity by Type
- Market opportunity by Type ($ million)
- Data Table on Market opportunity by Type ($ million)

9 Market Segmentation by End-user

9.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)
9.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
9.3 IT and telecom - Market size and forecast 2024-2029
- Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
- Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
- Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
- Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
9.4 BFSI - Market size and forecast 2024-2029
- Chart on BFSI - Market size and forecast 2024-2029 ($ million)
- Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
- Chart on BFSI - Year-over-year growth 2024-2029 (%)
- Data Table on BFSI - Year-over-year growth 2024-2029 (%)
9.5 Healthcare - Market size and forecast 2024-2029
- Chart on Healthcare - Market size and forecast 2024-2029 ($ million)
- Data Table on Healthcare - Market size and forecast 2024-2029 ($ million)
- Chart on Healthcare - Year-over-year growth 2024-2029 (%)
- Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
9.6 Retail - Market size and forecast 2024-2029
- Chart on Retail - Market size and forecast 2024-2029 ($ million)
- Data Table on Retail - Market size and forecast 2024-2029 ($ million)
- Chart on Retail - Year-over-year growth 2024-2029 (%)
- Data Table on Retail - Year-over-year growth 2024-2029 (%)
9.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)
9.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)

10 Customer Landscape

10.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

11.1 Geographic segmentation
- Chart on Market share By Geographical Landscape - 2024-2029 (%)
- Data Table on Market share By Geographical Landscape - 2024-2029 (%)
11.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
11.3 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)
11.4 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)
11.5 France - Market size and forecast 2024-2029
- Chart on France - Market size and forecast 2024-2029 ($ million)
- Data Table on France - Market size and forecast 2024-2029 ($ million)
- Chart on France - Year-over-year growth 2024-2029 (%)
- Data Table on France - Year-over-year growth 2024-2029 (%)
11.6 The Netherlands - Market size and forecast 2024-2029
- Chart on The Netherlands - Market size and forecast 2024-2029 ($ million)
- Data Table on The Netherlands - Market size and forecast 2024-2029 ($ million)
- Chart on The Netherlands - Year-over-year growth 2024-2029 (%)
- Data Table on The Netherlands - Year-over-year growth 2024-2029 (%)
11.7 Rest of Europe - Market size and forecast 2024-2029
- Chart on Rest of Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Rest of Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Rest of Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Rest of Europe - Year-over-year growth 2024-2029 (%)
11.8 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ million)
- Data Table on Market opportunity By Geographical Landscape ($ million)

12 Drivers, Challenges, and Opportunity/Restraints

12.1 Market drivers
12.2 Market challenges
12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities/restraints

13 Competitive Landscape

13.1 Overview
13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
- Overview on factors of disruption
13.4 Industry risks
- Impact of key risks on business

14 Competitive Analysis

14.1 Companies profiled
- Companies covered
14.2 Company ranking index
- Company ranking index
14.3 Market positioning of companies
- Matrix on companies position and classification
14.4 Alorica Inc.
- Alorica Inc. - Overview
- Alorica Inc. - Product / Service
- Alorica Inc. - Key news
- Alorica Inc. - Key offerings
- SWOT
14.5 Atento SA
- Atento SA - Overview
- Atento SA - Business segments
- Atento SA - Key news
- Atento SA - Key offerings
- Atento SA - Segment focus
- SWOT
14.6 Bertelsmann SE and Co. KGaA
- Bertelsmann SE and Co. KGaA - Overview
- Bertelsmann SE and Co. KGaA - Business segments
- Bertelsmann SE and Co. KGaA - Key offerings
- Bertelsmann SE and Co. KGaA - Segment focus
- SWOT
14.7 CIENCE Technologies
- CIENCE Technologies - Overview
- CIENCE Technologies - Product / Service
- CIENCE Technologies - Key offerings
- SWOT
14.8 Computer Generated Solutions Inc.
- Computer Generated Solutions Inc. - Overview
- Computer Generated Solutions Inc. - Product / Service
- Computer Generated Solutions Inc. - Key news
- Computer Generated Solutions Inc. - Key offerings
- SWOT
14.9 Concentrix Corp.
- Concentrix Corp. - Overview
- Concentrix Corp. - Product / Service
- Concentrix Corp. - Key news
- Concentrix Corp. - Key offerings
- SWOT
14.10 Conduent Inc.
- Conduent Inc. - Overview
- Conduent Inc. - Business segments
- Conduent Inc. - Key offerings
- Conduent Inc. - Segment focus
- SWOT
14.11 Foundever Group
- Foundever Group - Overview
- Foundever Group - Product / Service
- Foundever Group - Key offerings
- SWOT
14.12 Helpware Inc.
- Helpware Inc. - Overview
- Helpware Inc. - Product / Service
- Helpware Inc. - Key news
- Helpware Inc. - Key offerings
- SWOT
14.13 StarTek Inc.
- StarTek Inc. - Overview
- StarTek Inc. - Business segments
- StarTek Inc. - Key offerings
- StarTek Inc. - Segment focus
- SWOT
14.14 Sutherland Global Services Inc.
- Sutherland Global Services Inc. - Overview
- Sutherland Global Services Inc. - Product / Service
- Sutherland Global Services Inc. - Key offerings
- SWOT
14.15 Teleperformance SE
- Teleperformance SE - Overview
- Teleperformance SE - Product / Service
- Teleperformance SE - Key offerings
- SWOT
14.16 TELUS Corp.
- TELUS Corp. - Overview
- TELUS Corp. - Business segments
- TELUS Corp. - Key offerings
- TELUS Corp. - Segment focus
- SWOT
14.17 Transcom Holding AB
- Transcom Holding AB - Overview
- Transcom Holding AB - Business segments
- Transcom Holding AB - Key offerings
- Transcom Holding AB - Segment focus
- SWOT
14.18 TTEC Holdings Inc.
- TTEC Holdings Inc. - Overview
- TTEC Holdings Inc. - Business segments
- TTEC Holdings Inc. - Key news
- TTEC Holdings Inc. - Key offerings
- TTEC Holdings Inc. - Segment focus
- SWOT

15 Appendix

15.1 Scope of the report
15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
15.3 Currency conversion rates for US$
- Currency conversion rates for US$
15.4 Research methodology
- Research methodology
15.5 Data procurement
- Information sources
15.6 Data validation
- Data validation
15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
15.8 Data synthesis
- Data synthesis
15.9 360 degree market analysis
- 360 degree market analysis
15.10 List of abbreviations
- List of abbreviations