Global CCaaS Market 2024-2028

Description

List of Tables

The CCaaS market is forecasted to grow by USD 5232.6 mn during 2023-2028, accelerating at a CAGR of 16.36% during the forecast period. The report on the CCaaS market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of cloud-based offerings, benefits of CCaaS solution among end-users, and growing implementation of CCaaS in media sector.

Technavio's CCaaS market is segmented as below:

Market Scope
Base Year	2022
End Year	2027
Series Year	2023-2027
Growth Momentum	Accelerate
YOY 2023	15.3%
CAGR	16.36%
Incremental Value	$5232.6mn

By Component

Solutions
Services

By End-user

BFSI
IT and telecom
Healthcare
Consumer goods and retail
Others

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the growing demand for social interaction as one of the prime reasons driving the CCaaS market growth during the next few years. Also, growing culture of work-from-home and rising adoption of CCaaS solutions in medical sector will lead to sizable demand in the market.

The report on the CCaaS market covers the following areas:

CCaaS market sizing
CCaaS market forecast
CCaaS market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CCaaS market vendors that include 3CLogic Inc., 8x8 Inc., Alvaria Inc., Atos SE, Avaya LLC, Capgemini Service SAS, China Huaxin Post and Telecom Technologies Co. Ltd., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Serenova LLC, Lumen Technologies Inc., Microsoft Corp., Mitel Networks Corp., NICE Ltd., Oracle Corp., RingCentral Inc., and SAP SE. Also, the CCaaS market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR71415

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ million)
Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

4.1 Global CCaaS market 2018 - 2022
Exhibit 18: Historic Market Size - Data Table on global ccaas market 2018 - 2022 ($ million)
4.2 Component Segment Analysis 2018 - 2022
Exhibit 19: Historic Market Size - Component Segment 2018 - 2022 ($ million)
4.3 End-user Segment Analysis 2018 - 2022
Exhibit 20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
4.4 Geography Segment Analysis 2018 - 2022
Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.5 Country Segment Analysis 2018 - 2022
Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Component

6.1 Market segments
Exhibit 30: Chart on Component - Market share 2023-2028 (%)
Exhibit 31: Data Table on Component - Market share 2023-2028 (%)
6.2 Comparison by Component
Exhibit 32: Chart on Comparison by Component
Exhibit 33: Data Table on Comparison by Component
6.3 Solutions - Market size and forecast 2023-2028
Exhibit 34: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
Exhibit 35: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
Exhibit 36: Chart on Solutions - Year-over-year growth 2023-2028 (%)
Exhibit 37: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
6.4 Services - Market size and forecast 2023-2028
Exhibit 38: Chart on Services - Market size and forecast 2023-2028 ($ million)
Exhibit 39: Data Table on Services - Market size and forecast 2023-2028 ($ million)
Exhibit 40: Chart on Services - Year-over-year growth 2023-2028 (%)
Exhibit 41: Data Table on Services - Year-over-year growth 2023-2028 (%)
6.5 Market opportunity by Component
Exhibit 42: Market opportunity by Component ($ million)
Exhibit 43: Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by End-user

7.1 Market segments
Exhibit 44: Chart on End-user - Market share 2023-2028 (%)
Exhibit 45: Data Table on End-user - Market share 2023-2028 (%)
7.2 Comparison by End-user
Exhibit 46: Chart on Comparison by End-user
Exhibit 47: Data Table on Comparison by End-user
7.3 BFSI - Market size and forecast 2023-2028
Exhibit 48: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibit 49: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibit 50: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibit 51: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
7.4 IT and telecom - Market size and forecast 2023-2028
Exhibit 52: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
Exhibit 53: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
Exhibit 54: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibit 55: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
7.5 Healthcare - Market size and forecast 2023-2028
Exhibit 56: Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
Exhibit 57: Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
Exhibit 58: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibit 59: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
7.6 Consumer goods and retail - Market size and forecast 2023-2028
Exhibit 60: Chart on Consumer goods and retail - Market size and forecast 2023-2028 ($ million)
Exhibit 61: Data Table on Consumer goods and retail - Market size and forecast 2023-2028 ($ million)
Exhibit 62: Chart on Consumer goods and retail - Year-over-year growth 2023-2028 (%)
Exhibit 63: Data Table on Consumer goods and retail - Year-over-year growth 2023-2028 (%)
7.7 Others - Market size and forecast 2023-2028
Exhibit 64: Chart on Others - Market size and forecast 2023-2028 ($ million)
Exhibit 65: Data Table on Others - Market size and forecast 2023-2028 ($ million)
Exhibit 66: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibit 67: Data Table on Others - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by End-user
Exhibit 68: Market opportunity by End-user ($ million)
Exhibit 69: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 71: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibit 72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Exhibit 73: Chart on Geographic comparison
Exhibit 74: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ million)
Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ million)
Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 Europe - Market size and forecast 2023-2028
Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ million)
Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.5 APAC - Market size and forecast 2023-2028
Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ million)
Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Exhibit 87: Chart on South America - Market size and forecast 2023-2028 ($ million)
Exhibit 88: Data Table on South America - Market size and forecast 2023-2028 ($ million)
Exhibit 89: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibit 90: Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ million)
Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ million)
Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 Australia - Market size and forecast 2023-2028
Exhibit 99: Chart on Australia - Market size and forecast 2023-2028 ($ million)
Exhibit 100: Data Table on Australia - Market size and forecast 2023-2028 ($ million)
Exhibit 101: Chart on Australia - Year-over-year growth 2023-2028 (%)
Exhibit 102: Data Table on Australia - Year-over-year growth 2023-2028 (%)
9.10 UK - Market size and forecast 2023-2028
Exhibit 103: Chart on UK - Market size and forecast 2023-2028 ($ million)
Exhibit 104: Data Table on UK - Market size and forecast 2023-2028 ($ million)
Exhibit 105: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibit 106: Data Table on UK - Year-over-year growth 2023-2028 (%)
9.11 Canada - Market size and forecast 2023-2028
Exhibit 107: Chart on Canada - Market size and forecast 2023-2028 ($ million)
Exhibit 108: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
Exhibit 109: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibit 110: Data Table on Canada - Year-over-year growth 2023-2028 (%)
9.12 France - Market size and forecast 2023-2028
Exhibit 111: Chart on France - Market size and forecast 2023-2028 ($ million)
Exhibit 112: Data Table on France - Market size and forecast 2023-2028 ($ million)
Exhibit 113: Chart on France - Year-over-year growth 2023-2028 (%)
Exhibit 114: Data Table on France - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 115: Market opportunity By Geographical Landscape ($ million)
Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 117: Impact of drivers and challenges in 2023 and 2028
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 119: Overview on factors of disruption
11.4 Industry risks
Exhibit 120: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 121: Vendors covered
12.2 Market positioning of vendors
Exhibit 122: Matrix on vendor position and classification
12.3 3CLogic Inc.
Exhibit 123: 3CLogic Inc. - Overview
Exhibit 124: 3CLogic Inc. - Product / Service
Exhibit 125: 3CLogic Inc. - Key offerings
12.4 8x8 Inc.
Exhibit 126: 8x8 Inc. - Overview
Exhibit 127: 8x8 Inc. - Product / Service
Exhibit 128: 8x8 Inc. - Key offerings
12.5 Atos SE
Exhibit 129: Atos SE - Overview
Exhibit 130: Atos SE - Business segments
Exhibit 131: Atos SE - Key news
Exhibit 132: Atos SE - Key offerings
Exhibit 133: Atos SE - Segment focus
12.6 Avaya LLC
Exhibit 134: Avaya LLC - Overview
Exhibit 135: Avaya LLC - Product / Service
Exhibit 136: Avaya LLC - Key offerings
12.7 China Huaxin Post and Telecom Technologies Co. Ltd.
Exhibit 137: China Huaxin Post and Telecom Technologies Co. Ltd. - Overview
Exhibit 138: China Huaxin Post and Telecom Technologies Co. Ltd. - Product / Service
Exhibit 139: China Huaxin Post and Telecom Technologies Co. Ltd. - Key offerings
12.8 Cisco Systems Inc.
Exhibit 140: Cisco Systems Inc. - Overview
Exhibit 141: Cisco Systems Inc. - Business segments
Exhibit 142: Cisco Systems Inc. - Key news
Exhibit 143: Cisco Systems Inc. - Key offerings
Exhibit 144: Cisco Systems Inc. - Segment focus
12.9 Enghouse Systems Ltd.
Exhibit 145: Enghouse Systems Ltd. - Overview
Exhibit 146: Enghouse Systems Ltd. - Business segments
Exhibit 147: Enghouse Systems Ltd. - Key offerings
Exhibit 148: Enghouse Systems Ltd. - Segment focus
12.10 Evolve IP LLC
Exhibit 149: Evolve IP LLC - Overview
Exhibit 150: Evolve IP LLC - Product / Service
Exhibit 151: Evolve IP LLC - Key offerings
12.11 Five9 Inc.
Exhibit 152: Five9 Inc. - Overview
Exhibit 153: Five9 Inc. - Product / Service
Exhibit 154: Five9 Inc. - Key offerings
12.12 Genesys Telecommunications Laboratories Inc.
Exhibit 155: Genesys Telecommunications Laboratories Inc. - Overview
Exhibit 156: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibit 157: Genesys Telecommunications Laboratories Inc. - Key offerings
12.13 Microsoft Corp.
Exhibit 158: Microsoft Corp. - Overview
Exhibit 159: Microsoft Corp. - Business segments
Exhibit 160: Microsoft Corp. - Key news
Exhibit 161: Microsoft Corp. - Key offerings
Exhibit 162: Microsoft Corp. - Segment focus
12.14 Mitel Networks Corp.
Exhibit 163: Mitel Networks Corp. - Overview
Exhibit 164: Mitel Networks Corp. - Product / Service
Exhibit 165: Mitel Networks Corp. - Key offerings
12.15 NICE Ltd.
Exhibit 166: NICE Ltd. - Overview
Exhibit 167: NICE Ltd. - Business segments
Exhibit 168: NICE Ltd. - Key news
Exhibit 169: NICE Ltd. - Key offerings
Exhibit 170: NICE Ltd. - Segment focus
12.16 Oracle Corp.
Exhibit 171: Oracle Corp. - Overview
Exhibit 172: Oracle Corp. - Business segments
Exhibit 173: Oracle Corp. - Key news
Exhibit 174: Oracle Corp. - Key offerings
Exhibit 175: Oracle Corp. - Segment focus
12.17 SAP SE
Exhibit 176: SAP SE - Overview
Exhibit 177: SAP SE - Business segments
Exhibit 178: SAP SE - Key news
Exhibit 179: SAP SE - Key offerings
Exhibit 180: SAP SE - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 181: Inclusions checklist
Exhibit 182: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 183: Currency conversion rates for US$
13.4 Research methodology
Exhibit 184: Research methodology
Exhibit 185: Validation techniques employed for market sizing
Exhibit 186: Information sources
13.5 List of abbreviations
Exhibit 187: List of abbreviations