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PUBLISHER: IMARC | PRODUCT CODE: 1702023
PUBLISHER: IMARC | PRODUCT CODE: 1702023
Complaint Management Software Market Report by Type, Component, Deployment Mode, End Use Industry, and Region 2025-2033
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PAGES: 140 Pages
DELIVERY TIME: 2-3 business days
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The global complaint management software market size reached USD 2.7 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 6.0 Billion by 2033, exhibiting a growth rate (CAGR) of 9.3% during 2025-2033.
Complaint management software refers to a platform used to handle, manage, report, and respond to customer grievances and requests in a timely manner. It assists organizations in accepting, categorizing and tracking customer complaints from submission to resolution. It also prioritizes complaints based on various criteria, alerts service personnel, notifies customers when their issue has been addressed and streamlines the entire process to ensure faster resolutions. In recent years, complaint management software has gained traction among enterprises as it offers automated complaint and report processing, improves workflow, enhances customer service, and monitors customer feedback in real-time.
Complaint Management Software Market Trends:
The rising need to improve customer experience and protect brand image represents the primary factor driving the market growth. Complaint management software enables organizations to enhance the quality of their products or services by regularly monitoring and recording customer grievances and feedback. As a result, the growing awareness regarding numerous benefits offered by cloud-based complaint management software solutions, such as efficient resource utilization, direct IT control and cost-effectiveness, is augmenting the product demand. Additionally, the widespread adoption of customer-centric strategies and the escalating demand for automated workflow and complaint management operations are catalyzing the market growth. Besides this, the integration of innovative technologies, such as artificial intelligence (AI) and machine learning (ML), with complaint management software and significant advancements in IT infrastructure are providing lucrative opportunities to the market. Furthermore, the rising product usage in the healthcare, government and public sectors, several product innovations, and increasing investments in research and development (R&D) activities are some of the other factors propelling the market growth.
Key Market Segmentation:
Breakup by Type:
- Integrated
- Stand-alone
- Breakup by Component:
- Software
- Services
Breakup by Deployment Mode:
- Cloud-based
- On-premises
Breakup by End Use Industry:
- Government and Public Sector
- BFSI
- Retail
- IT and Telecom
- Hospitality
- Healthcare
- Others
Breakup by Region:
- North America
- United States
- Canada
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Brazil
- Mexico
- Others
- Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.
Key Questions Answered in This Report
- 1.What was the size of the global complaint management software market in 2024?
- 2.What is the expected growth rate of the global complaint management software market during 2025-2033?
- 3.What has been the impact of COVID-19 on the global complaint management software market?
- 4.What are the key factors driving the global complaint management software market?
- 5.What is the breakup of the global complaint management software market based on the type?
- 6.What is the breakup of the global complaint management software market based on the component?
- 7.What is the breakup of the global complaint management software market based on the deployment mode?
- 8.What is the breakup of the global complaint management software market based on the end-use industry?
- 9.What are the key regions in the global complaint management software market?
- 10.Who are the key players/companies in the global complaint management software market?
Product Code: SR112025A5102
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Complaint Management Software Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Type
- 6.1 Integrated
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Stand-alone
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
7 Market Breakup by Component
- 7.1 Software
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 Services
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
8 Market Breakup by Deployment Mode
- 8.1 Cloud-based
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 On-premises
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
9 Market Breakup by End Use Industry
- 9.1 Government and Public Sector
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
- 9.2 BFSI
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
- 9.3 Retail
- 9.3.1 Market Trends
- 9.3.2 Market Forecast
- 9.4 IT and Telecom
- 9.4.1 Market Trends
- 9.4.2 Market Forecast
- 9.5 Hospitality
- 9.5.1 Market Trends
- 9.5.2 Market Forecast
- 9.6 Healthcare
- 9.6.1 Market Trends
- 9.6.2 Market Forecast
- 9.7 Others
- 9.7.1 Market Trends
- 9.7.2 Market Forecast
10 Market Breakup by Region
- 10.1 North America
- 10.1.1 United States
- 10.1.1.1 Market Trends
- 10.1.1.2 Market Forecast
- 10.1.2 Canada
- 10.1.2.1 Market Trends
- 10.1.2.2 Market Forecast
- 10.1.1 United States
- 10.2 Asia-Pacific
- 10.2.1 China
- 10.2.1.1 Market Trends
- 10.2.1.2 Market Forecast
- 10.2.2 Japan
- 10.2.2.1 Market Trends
- 10.2.2.2 Market Forecast
- 10.2.3 India
- 10.2.3.1 Market Trends
- 10.2.3.2 Market Forecast
- 10.2.4 South Korea
- 10.2.4.1 Market Trends
- 10.2.4.2 Market Forecast
- 10.2.5 Australia
- 10.2.5.1 Market Trends
- 10.2.5.2 Market Forecast
- 10.2.6 Indonesia
- 10.2.6.1 Market Trends
- 10.2.6.2 Market Forecast
- 10.2.7 Others
- 10.2.7.1 Market Trends
- 10.2.7.2 Market Forecast
- 10.2.1 China
- 10.3 Europe
- 10.3.1 Germany
- 10.3.1.1 Market Trends
- 10.3.1.2 Market Forecast
- 10.3.2 France
- 10.3.2.1 Market Trends
- 10.3.2.2 Market Forecast
- 10.3.3 United Kingdom
- 10.3.3.1 Market Trends
- 10.3.3.2 Market Forecast
- 10.3.4 Italy
- 10.3.4.1 Market Trends
- 10.3.4.2 Market Forecast
- 10.3.5 Spain
- 10.3.5.1 Market Trends
- 10.3.5.2 Market Forecast
- 10.3.6 Russia
- 10.3.6.1 Market Trends
- 10.3.6.2 Market Forecast
- 10.3.7 Others
- 10.3.7.1 Market Trends
- 10.3.7.2 Market Forecast
- 10.3.1 Germany
- 10.4 Latin America
- 10.4.1 Brazil
- 10.4.1.1 Market Trends
- 10.4.1.2 Market Forecast
- 10.4.2 Mexico
- 10.4.2.1 Market Trends
- 10.4.2.2 Market Forecast
- 10.4.3 Others
- 10.4.3.1 Market Trends
- 10.4.3.2 Market Forecast
- 10.4.1 Brazil
- 10.5 Middle East and Africa
- 10.5.1 Market Trends
- 10.5.2 Market Breakup by Country
- 10.5.3 Market Forecast
11 SWOT Analysis
- 11.1 Overview
- 11.2 Strengths
- 11.3 Weaknesses
- 11.4 Opportunities
- 11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
- 13.1 Overview
- 13.2 Bargaining Power of Buyers
- 13.3 Bargaining Power of Suppliers
- 13.4 Degree of Competition
- 13.5 Threat of New Entrants
- 13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
- 15.1 Market Structure
- 15.2 Key Players
- 15.3 Profiles of Key Players
- 15.3.1 AssurX Inc.
- 15.3.1.1 Company Overview
- 15.3.1.2 Product Portfolio
- 15.3.2 EtQ LLC
- 15.3.2.1 Company Overview
- 15.3.2.2 Product Portfolio
- 15.3.3 Freshworks Inc.
- 15.3.3.1 Company Overview
- 15.3.3.2 Product Portfolio
- 15.3.3.3 Financials
- 15.3.4 HappyFox Inc.
- 15.3.4.1 Company Overview
- 15.3.4.2 Product Portfolio
- 15.3.5 Intelex Technologies (Industrial Scientific Corporation)
- 15.3.5.1 Company Overview
- 15.3.5.2 Product Portfolio
- 15.3.6 MasterControl Inc.
- 15.3.6.1 Company Overview
- 15.3.6.2 Product Portfolio
- 15.3.7 Quantivate LLC
- 15.3.7.1 Company Overview
- 15.3.7.2 Product Portfolio
- 15.3.8 Salesforce.com Inc.
- 15.3.8.1 Company Overview
- 15.3.8.2 Product Portfolio
- 15.3.8.3 Financials
- 15.3.8.4 SWOT Analysis
- 15.3.9 Sparta Systems Inc.
- 15.3.9.1 Company Overview
- 15.3.9.2 Product Portfolio
- 15.3.10 Zendesk Inc.
- 15.3.10.1 Company Overview
- 15.3.10.2 Product Portfolio
- 15.3.10.3 Financials
- 15.3.11 Zoho Corporation Pvt. Ltd.
- 15.3.11.1 Company Overview
- 15.3.11.2 Product Portfolio
- 15.3.1 AssurX Inc.
Product Code: SR112025A5102
List of Figures
- Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
- Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion USD), 2019-2024
- Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion USD), 2025-2033
- Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2024
- Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2024
- Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2024
- Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2024
- Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2024
- Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 35: North America: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 37: United States: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 43: China: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 47: India: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 55: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 61: France: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 71: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 79: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
- Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2024
- Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
- Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
- Figure 86: Global: Complaint Management Software Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2024 and 2033
- Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million USD), 2025-2033
- Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million USD), 2025-2033
- Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million USD), 2025-2033
- Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million USD), 2025-2033
- Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million USD), 2025-2033
- Table 7: Global: Complaint Management Software Market: Competitive Structure
- Table 8: Global: Complaint Management Software Market: Key Players
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