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PUBLISHER: IMARC | PRODUCT CODE: 1660721
PUBLISHER: IMARC | PRODUCT CODE: 1660721
BPO Business Analytics Market Report by Offering, Deployment Type, Application, Vertical, and Region 2025-2033
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PAGES: 143 Pages
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The global BPO business analytics market size reached USD 32.8 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 154.2 Billion by 2033, exhibiting a growth rate (CAGR) of 17.83% during 2025-2033. The rising demand for data-driven decision making, ongoing technological advancements, growing focus on customer experience and the surging digital transformation are primarily driving the market's growth.
Business analytics refers to a data management solution that enables organizations to comprehend potential customers, make strategic decisions, optimize operational costs, and improve business proficiency and competitiveness. The widespread adoption of advanced technological solutions, such as the internet of things (IoT), machine learning and artificial intelligence (AI), in business processes, has increased the utilization of business analytics to manage large volume and complexity of data sets. Nowadays, organizations are subcontracting their analytics functions to business process outsourcing (BPO) companies or third-party service providers as it helps them to minimize cost on hiring in-house staff and focus on their core business operations.
The rising adoption of business analytics in various industry verticals represents one of the key factors spurring the global BPO business analytics market growth. Apart from this, the increasing utilization of business analytics across small and medium-sized enterprises (SMEs), coupled with the escalating number of business start-ups, is bolstering the market growth. Furthermore, the growing traction of cloud-based BPO services on account of their reliability, scalability and agility is also contributing to the growth of the market. Moreover, due to the sudden spread of the coronavirus disease (COVID-19), there is a rise in the demand for business analytics in the healthcare industry for efficiently managing the huge volume of hospital data, such as the record of patients and availability of beds. In addition to this, several BPO service providers are adopting different strategies to offer their services online, which is creating a positive outlook for the market.
Key Market Segmentation:
Breakup by Offering:
- Software
- Services
Breakup by Deployment Type:
- Cloud-based
- On-premises
Breakup by Application:
- Finance & Accounting
- Human Resources
- Knowledge Process Outsourcing
- Procurement & Supply Chain
- Customer Services
- Others
Breakup by Vertical:
- BFSI
- IT and Telecommunication
- Healthcare
- Manufacturing
- Retail
- Transportation and Logistics
- Others
Breakup by Region:
- North America
- United States
- Canada
- Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Brazil
- Mexico
- Others
- Middle East and Africa
Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being Accenture PLC, Capgemini SE, Cognizant Technology Solutions, Exlservice Holdings Inc., Genpact Limited, International Business Machines Corporation, Infosys Limited, Mu Sigma Inc., NTT DATA Corporation (Nippon Telegraph and Telephone), TATA Consultancy Services Limited (Tata Sons Private Limited), Tech Mahindra Limited (Mahindra Group), Wipro Limited and WNS Global Services.
Key Questions Answered in This Report
- 1.How big is the BPO business analytics market?
- 2.What is the expected growth rate of the global BPO business analytics market during 2025-2033?
- 3.What are the key factors driving the global BPO business analytics market?
- 4.What has been the impact of COVID-19 on the global BPO business analytics market?
- 5.What is the breakup of the global BPO business analytics market based on the offering?
- 6.What is the breakup of the global BPO business analytics market based on the deployment type?
- 7.What is the breakup of the global BPO business analytics market based on the application?
- 8.What is the breakup of the global BPO business analytics market based on the vertical?
- 9.What are the key regions in the global BPO business analytics market?
- 10.Who are the key players/companies in the global BPO business analytics market?
Product Code: SR112025A2469
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global BPO Business Analytics Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Offering
- 6.1 Software
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Services
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
7 Market Breakup by Deployment Type
- 7.1 Cloud-based
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 On-premises
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
8 Market Breakup by Application
- 8.1 Finance & Accounting
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 Human Resources
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
- 8.3 Knowledge Process Outsourcing
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
- 8.4 Procurement & Supply Chain
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
- 8.5 Customer Services
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
- 8.6 Others
- 8.6.1 Market Trends
- 8.6.2 Market Forecast
9 Market Breakup by Vertical
- 9.1 BFSI
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
- 9.2 IT and Telecommunication
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
- 9.3 Healthcare
- 9.3.1 Market Trends
- 9.3.2 Market Forecast
- 9.4 Manufacturing
- 9.4.1 Market Trends
- 9.4.2 Market Forecast
- 9.5 Retail
- 9.5.1 Market Trends
- 9.5.2 Market Forecast
- 9.6 Transportation and Logistics
- 9.6.1 Market Trends
- 9.6.2 Market Forecast
- 9.7 Others
- 9.7.1 Market Trends
- 9.7.2 Market Forecast
10 Market Breakup by Region
- 10.1 North America
- 10.1.1 United States
- 10.1.1.1 Market Trends
- 10.1.1.2 Market Forecast
- 10.1.2 Canada
- 10.1.2.1 Market Trends
- 10.1.2.2 Market Forecast
- 10.1.1 United States
- 10.2 Asia Pacific
- 10.2.1 China
- 10.2.1.1 Market Trends
- 10.2.1.2 Market Forecast
- 10.2.2 Japan
- 10.2.2.1 Market Trends
- 10.2.2.2 Market Forecast
- 10.2.3 India
- 10.2.3.1 Market Trends
- 10.2.3.2 Market Forecast
- 10.2.4 South Korea
- 10.2.4.1 Market Trends
- 10.2.4.2 Market Forecast
- 10.2.5 Australia
- 10.2.5.1 Market Trends
- 10.2.5.2 Market Forecast
- 10.2.6 Indonesia
- 10.2.6.1 Market Trends
- 10.2.6.2 Market Forecast
- 10.2.7 Others
- 10.2.7.1 Market Trends
- 10.2.7.2 Market Forecast
- 10.2.1 China
- 10.3 Europe
- 10.3.1 Germany
- 10.3.1.1 Market Trends
- 10.3.1.2 Market Forecast
- 10.3.2 France
- 10.3.2.1 Market Trends
- 10.3.2.2 Market Forecast
- 10.3.3 United Kingdom
- 10.3.3.1 Market Trends
- 10.3.3.2 Market Forecast
- 10.3.4 Italy
- 10.3.4.1 Market Trends
- 10.3.4.2 Market Forecast
- 10.3.5 Spain
- 10.3.5.1 Market Trends
- 10.3.5.2 Market Forecast
- 10.3.6 Russia
- 10.3.6.1 Market Trends
- 10.3.6.2 Market Forecast
- 10.3.7 Others
- 10.3.7.1 Market Trends
- 10.3.7.2 Market Forecast
- 10.3.1 Germany
- 10.4 Latin America
- 10.4.1 Brazil
- 10.4.1.1 Market Trends
- 10.4.1.2 Market Forecast
- 10.4.2 Mexico
- 10.4.2.1 Market Trends
- 10.4.2.2 Market Forecast
- 10.4.3 Others
- 10.4.3.1 Market Trends
- 10.4.3.2 Market Forecast
- 10.4.1 Brazil
- 10.5 Middle East and Africa
- 10.5.1 Market Trends
- 10.5.2 Market Breakup by Country
- 10.5.3 Market Forecast
11 SWOT Analysis
- 11.1 Overview
- 11.2 Strengths
- 11.3 Weaknesses
- 11.4 Opportunities
- 11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
- 13.1 Overview
- 13.2 Bargaining Power of Buyers
- 13.3 Bargaining Power of Suppliers
- 13.4 Degree of Competition
- 13.5 Threat of New Entrants
- 13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
- 15.1 Market Structure
- 15.2 Key Players
- 15.3 Profiles of Key Players
- 15.3.1 Accenture PLC
- 15.3.1.1 Company Overview
- 15.3.1.2 Product Portfolio
- 15.3.1.3 Financials
- 15.3.1.4 SWOT Analysis
- 15.3.2 Capgemini SE
- 15.3.2.1 Company Overview
- 15.3.2.2 Product Portfolio
- 15.3.2.3 Financials
- 15.3.2.4 SWOT Analysis
- 15.3.3 Cognizant Technology Solutions
- 15.3.3.1 Company Overview
- 15.3.3.2 Product Portfolio
- 15.3.3.3 Financials
- 15.3.3.4 SWOT Analysis
- 15.3.4 Exlservice Holdings Inc.
- 15.3.4.1 Company Overview
- 15.3.4.2 Product Portfolio
- 15.3.4.3 Financials
- 15.3.5 Genpact Limited
- 15.3.5.1 Company Overview
- 15.3.5.2 Product Portfolio
- 15.3.5.3 Financials
- 15.3.5.4 SWOT Analysis
- 15.3.6 International Business Machines Corporation
- 15.3.6.1 Company Overview
- 15.3.6.2 Product Portfolio
- 15.3.6.3 Financials
- 15.3.6.4 SWOT Analysis
- 15.3.7 Infosys Limited
- 15.3.7.1 Company Overview
- 15.3.7.2 Product Portfolio
- 15.3.7.3 Financials
- 15.3.7.4 SWOT Analysis
- 15.3.8 Mu Sigma Inc.
- 15.3.8.1 Company Overview
- 15.3.8.2 Product Portfolio
- 15.3.9 NTT DATA Corporation (Nippon Telegraph and Telephone)
- 15.3.9.1 Company Overview
- 15.3.9.2 Product Portfolio
- 15.3.9.3 Financials
- 15.3.9.4 SWOT Analysis
- 15.3.10 TATA Consultancy Services Limited (Tata Sons Private Limited)
- 15.3.10.1 Company Overview
- 15.3.10.2 Product Portfolio
- 15.3.10.3 Financials
- 15.3.10.4 SWOT Analysis
- 15.3.11 Tech Mahindra Limited (Mahindra Group)
- 15.3.11.1 Company Overview
- 15.3.11.2 Product Portfolio
- 15.3.11.3 Financials
- 15.3.11.4 SWOT Analysis
- 15.3.12 Wipro Limited
- 15.3.12.1 Company Overview
- 15.3.12.2 Product Portfolio
- 15.3.12.3 Financials
- 15.3.12.4 SWOT Analysis
- 15.3.13 WNS Global Services
- 15.3.13.1 Company Overview
- 15.3.13.2 Product Portfolio
- 15.3.1 Accenture PLC
Product Code: SR112025A2469
List of Figures
- Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
- Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion USD), 2019-2024
- Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2024
- Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2024
- Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2024
- Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2024
- Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2024
- Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion USD), 2025-2033
- Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 17: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 19: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 20: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 21: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 23: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 25: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 26: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 27: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 28: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 29: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 30: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 31: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 33: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 34: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 35: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 36: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 37: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 38: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 39: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 41: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million USD), 2019 & 2024
- Figure 42: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 43: North America: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 44: North America: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 45: United States: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 46: United States: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 47: Canada: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 48: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 49: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 50: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 51: China: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 52: China: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 53: Japan: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 54: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 55: India: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 56: India: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 57: South Korea: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 58: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 59: Australia: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 60: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 61: Indonesia: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 62: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 63: Others: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 64: Others: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 65: Europe: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 66: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 67: Germany: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 68: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 69: France: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 70: France: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 71: United Kingdom: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 72: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 73: Italy: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 74: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 75: Spain: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 76: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 77: Russia: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 78: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 79: Others: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 80: Others: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 81: Latin America: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 82: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 83: Brazil: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 84: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 85: Mexico: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 86: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 87: Others: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 88: Others: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 89: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
- Figure 90: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
- Figure 91: Global: BPO Business Analytics Industry: SWOT Analysis
- Figure 92: Global: BPO Business Analytics Industry: Value Chain Analysis
- Figure 93: Global: BPO Business Analytics Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2024 and 2033
- Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million USD), 2025-2033
- Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million USD), 2025-2033
- Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million USD), 2025-2033
- Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
- Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million USD), 2025-2033
- Table 7: Global: BPO Business Analytics Market Structure
- Table 8: Global: BPO Business Analytics Market: Key Players
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