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PUBLISHER: IMARC | PRODUCT CODE: 1541344
PUBLISHER: IMARC | PRODUCT CODE: 1541344
Communication Platform as a Service Market Report by Component, Enterprise Size, Industry, and Region 2024-2032
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PAGES: 136 Pages
DELIVERY TIME: 2-3 business days
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The global communication platform as a service (CPaaS) market size reached US$ 10.1 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 64.4 Billion by 2032, exhibiting a growth rate (CAGR) of 22.17% during 2024-2032.
Communication platform as a service (CPaaS) is a cloud-based service that allows developers to add real-time communication capabilities, such as voice, video, and messaging, to their applications, services, and business processes. This, in turn, helps organizations enrich customer communication channels, automate reminders, manage appointments, and promote in-app calling and broadcast. CPaaS also offers enhanced scalability, multi-tenancy, improved outreach, and reduced development time and overall costs. As a result, it finds extensive applications across the healthcare, hospitality, education, logistics, and banking, financial services, and insurance (BFSI) industries.
CPaaS Market Trends:
The widespread adoption of the solution in the retail and e-commerce sectors across the globe is creating a positive outlook for the market. CPaaS allows retailers to integrate audio, video, and SMS communication to their websites, mobile application, and social media channels to enhance customer engagement. In line with this, the rising demand for personalized recommendations that enhance the shopping and service experience across all the channels is acting as another growth-inducing factor. Furthermore, the extensive utilization of virtual, voice assistants, and chatbots to increase productivity and efficiency is providing a considerable boost to the market growth. Additionally, the integration of artificial intelligence (AI) and machine learning (ML) for speech recognition, automation, agent augmentation, emotion analysis, and call analytics is providing an impetus to the market growth. Moreover, the increasing adoption of digital communication in the education industry to assist online educators with video calling, screen sharing, and call recording is favoring the market growth. Other factors, including the implementation of various government initiatives encouraging the adoption of advanced technologies and the increasing demand for cost-effective cloud-based solutions in the healthcare industry for managing appointments, consultations, and telehealth, are anticipated to drive the market toward growth.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global CPaaS market report, along with forecasts at the global, regional and country level from 2024-2032. Our report has categorized the market based on component, enterprise size and industry.
Breakup by Component:
Software
Services
Breakup by Enterprise Size:
Small and Medium-Size Enterprises
Large Enterprises
Breakup by Industry:
BFSI
Government
IT and Telecom
Healthcare and Life Sciences
Retail
Education
Others
Breakup by Region:
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being 8x8 Inc., Avaya Inc., Bandwidth Inc., Infobip, Intelepeer Cloud Communications LLC, Mavenir Systems Inc. (Mavenir plc), MessageBird B.V., Plivo Inc., Ringcentral Inc., Telnyx LLC, Twilio Inc., Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson) and Voxvalley Technologies Pvt. Ltd.
Key Questions Answered in This Report
- 1. How big is the global Communication Platform as a Service (CPaaS) market?
- 2. What is the expected growth rate of the global Communication Platform as a Service (CPaaS) market during 2024-2032?
- 3. What are the key factors driving the global Communication Platform as a Service (CPaaS) market?
- 4. What has been the impact of COVID-19 on the global Communication Platform as a Service (CPaaS) market?
- 5. What is the breakup of the global Communication Platform as a Service (CPaaS) market based on the component?
- 6. What is the breakup of the global Communication Platform as a Service (CPaaS) market based on the enterprise size?
- 7. What are the key regions in the global Communication Platform as a Service (CPaaS) market?
- 8. Who are the key players/companies in the global Communication Platform as a Service (CPaaS) market?
Product Code: SR112024A6199
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Communications Platform-as-a-Service (CPaaS) Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Component
- 6.1 Software
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Services
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
7 Market Breakup by Enterprise Size
- 7.1 Small and Medium-Size Enterprises
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 Large Enterprises
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
8 Market Breakup by Industry
- 8.1 BFSI
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 Government
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
- 8.3 IT and Telecom
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
- 8.4 Healthcare and Life Sciences
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
- 8.5 Retail
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
- 8.6 Education
- 8.6.1 Market Trends
- 8.6.2 Market Forecast
- 8.7 Others
- 8.7.1 Market Trends
- 8.7.2 Market Forecast
9 Market Breakup by Region
- 9.1 North America
- 9.1.1 United States
- 9.1.1.1 Market Trends
- 9.1.1.2 Market Forecast
- 9.1.2 Canada
- 9.1.2.1 Market Trends
- 9.1.2.2 Market Forecast
- 9.1.1 United States
- 9.2 Asia-Pacific
- 9.2.1 China
- 9.2.1.1 Market Trends
- 9.2.1.2 Market Forecast
- 9.2.2 Japan
- 9.2.2.1 Market Trends
- 9.2.2.2 Market Forecast
- 9.2.3 India
- 9.2.3.1 Market Trends
- 9.2.3.2 Market Forecast
- 9.2.4 South Korea
- 9.2.4.1 Market Trends
- 9.2.4.2 Market Forecast
- 9.2.5 Australia
- 9.2.5.1 Market Trends
- 9.2.5.2 Market Forecast
- 9.2.6 Indonesia
- 9.2.6.1 Market Trends
- 9.2.6.2 Market Forecast
- 9.2.7 Others
- 9.2.7.1 Market Trends
- 9.2.7.2 Market Forecast
- 9.2.1 China
- 9.3 Europe
- 9.3.1 Germany
- 9.3.1.1 Market Trends
- 9.3.1.2 Market Forecast
- 9.3.2 France
- 9.3.2.1 Market Trends
- 9.3.2.2 Market Forecast
- 9.3.3 United Kingdom
- 9.3.3.1 Market Trends
- 9.3.3.2 Market Forecast
- 9.3.4 Italy
- 9.3.4.1 Market Trends
- 9.3.4.2 Market Forecast
- 9.3.5 Spain
- 9.3.5.1 Market Trends
- 9.3.5.2 Market Forecast
- 9.3.6 Russia
- 9.3.6.1 Market Trends
- 9.3.6.2 Market Forecast
- 9.3.7 Others
- 9.3.7.1 Market Trends
- 9.3.7.2 Market Forecast
- 9.3.1 Germany
- 9.4 Latin America
- 9.4.1 Brazil
- 9.4.1.1 Market Trends
- 9.4.1.2 Market Forecast
- 9.4.2 Mexico
- 9.4.2.1 Market Trends
- 9.4.2.2 Market Forecast
- 9.4.3 Others
- 9.4.3.1 Market Trends
- 9.4.3.2 Market Forecast
- 9.4.1 Brazil
- 9.5 Middle East and Africa
- 9.5.1 Market Trends
- 9.5.2 Market Breakup by Country
- 9.5.3 Market Forecast
10 SWOT Analysis
- 10.1 Overview
- 10.2 Strengths
- 10.3 Weaknesses
- 10.4 Opportunities
- 10.5 Threats
11 Value Chain Analysis
12 Porters Five Forces Analysis
- 12.1 Overview
- 12.2 Bargaining Power of Buyers
- 12.3 Bargaining Power of Suppliers
- 12.4 Degree of Competition
- 12.5 Threat of New Entrants
- 12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
- 14.1 Market Structure
- 14.2 Key Players
- 14.3 Profiles of Key Players
- 14.3.1 8x8 Inc.
- 14.3.1.1 Company Overview
- 14.3.1.2 Product Portfolio
- 14.3.1.3 Financials
- 14.3.1.4 SWOT Analysis
- 14.3.2 Avaya Inc.
- 14.3.2.1 Company Overview
- 14.3.2.2 Product Portfolio
- 14.3.3 Bandwidth Inc.
- 14.3.3.1 Company Overview
- 14.3.3.2 Product Portfolio
- 14.3.3.3 Financials
- 14.3.3.4 SWOT Analysis
- 14.3.4 Infobip
- 14.3.4.1 Company Overview
- 14.3.4.2 Product Portfolio
- 14.3.5 Intelepeer Cloud Communications LLC
- 14.3.5.1 Company Overview
- 14.3.5.2 Product Portfolio
- 14.3.6 Mavenir Systems Inc. (Mavenir plc)
- 14.3.6.1 Company Overview
- 14.3.6.2 Product Portfolio
- 14.3.7 MessageBird B.V.
- 14.3.7.1 Company Overview
- 14.3.7.2 Product Portfolio
- 14.3.8 Plivo Inc.
- 14.3.8.1 Company Overview
- 14.3.8.2 Product Portfolio
- 14.3.9 Ringcentral Inc.
- 14.3.9.1 Company Overview
- 14.3.9.2 Product Portfolio
- 14.3.9.3 Financials
- 14.3.10 Telnyx LLC
- 14.3.10.1 Company Overview
- 14.3.10.2 Product Portfolio
- 14.3.11 Twilio Inc.
- 14.3.11.1 Company Overview
- 14.3.11.2 Product Portfolio
- 14.3.11.3 Financials
- 14.3.11.4 SWOT Analysis
- 14.3.12 Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson)
- 14.3.12.1 Company Overview
- 14.3.12.2 Product Portfolio
- 14.3.12.3 Financials
- 14.3.12.4 SWOT Analysis
- 14.3.13 Voxvalley Technologies Pvt. Ltd.
- 14.3.13.1 Company Overview
- 14.3.13.2 Product Portfolio
- 14.3.1 8x8 Inc.
Product Code: SR112024A6199
List of Figures
- Figure 1: Global: Communications Platform-as-a-Service Market: Major Drivers and Challenges
- Figure 2: Global: Communications Platform-as-a-Service Market: Sales Value (in Billion US$), 2018-2023
- Figure 3: Global: Communications Platform-as-a-Service Market Forecast: Sales Value (in Billion US$), 2024-2032
- Figure 4: Global: Communications Platform-as-a-Service Market: Breakup by Component (in %), 2023
- Figure 5: Global: Communications Platform-as-a-Service Market: Breakup by Enterprise Size (in %), 2023
- Figure 6: Global: Communications Platform-as-a-Service Market: Breakup by Industry (in %), 2023
- Figure 7: Global: Communications Platform-as-a-Service Market: Breakup by Region (in %), 2023
- Figure 8: Global: Communications Platform-as-a-Service (Software) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 9: Global: Communications Platform-as-a-Service (Software) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 10: Global: Communications Platform-as-a-Service (Services) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 11: Global: Communications Platform-as-a-Service (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 12: Global: Communications Platform-as-a-Service (Small and Medium-Size Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 13: Global: Communications Platform-as-a-Service (Small and Medium-Size Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 14: Global: Communications Platform-as-a-Service (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 15: Global: Communications Platform-as-a-Service (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 16: Global: Communications Platform-as-a-Service (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 17: Global: Communications Platform-as-a-Service (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 18: Global: Communications Platform-as-a-Service (Government) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 19: Global: Communications Platform-as-a-Service (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 20: Global: Communications Platform-as-a-Service (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 21: Global: Communications Platform-as-a-Service (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 22: Global: Communications Platform-as-a-Service (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 23: Global: Communications Platform-as-a-Service (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 24: Global: Communications Platform-as-a-Service (Retail) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 25: Global: Communications Platform-as-a-Service (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 26: Global: Communications Platform-as-a-Service (Education) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 27: Global: Communications Platform-as-a-Service (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 28: Global: Communications Platform-as-a-Service (Other Industries) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 29: Global: Communications Platform-as-a-Service (Other Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 30: North America: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 31: North America: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 32: United States: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 33: United States: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 34: Canada: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 35: Canada: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 36: Asia-Pacific: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 37: Asia-Pacific: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 38: China: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 39: China: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 40: Japan: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 41: Japan: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 42: India: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 43: India: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 44: South Korea: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 45: South Korea: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 46: Australia: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 47: Australia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 48: Indonesia: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 49: Indonesia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 50: Others: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 51: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 52: Europe: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 53: Europe: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 54: Germany: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 55: Germany: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 56: France: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 57: France: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 58: United Kingdom: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 59: United Kingdom: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 60: Italy: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 61: Italy: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 62: Spain: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 63: Spain: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 64: Russia: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 65: Russia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 66: Others: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 67: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 68: Latin America: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 69: Latin America: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 70: Brazil: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 71: Brazil: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 72: Mexico: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 73: Mexico: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 74: Others: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 75: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 76: Middle East and Africa: Communications Platform-as-a-Service Market: Sales Value (in Million US$), 2018 & 2023
- Figure 77: Middle East and Africa: Communications Platform-as-a-Service Market: Breakup by Country (in %), 2023
- Figure 78: Middle East and Africa: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 79: Global: Communications Platform-as-a-Service Industry: SWOT Analysis
- Figure 80: Global: Communications Platform-as-a-Service Industry: Value Chain Analysis
- Figure 81: Global: Communications Platform-as-a-Service Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Communications Platform-as-a-Service Market: Key Industry Highlights, 2023 and 2032
- Table 2: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Component (in Million US$), 2024-2032
- Table 3: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Enterprise Size (in Million US$), 2024-2032
- Table 4: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Industry (in Million US$), 2024-2032
- Table 5: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Region (in Million US$), 2024-2032
- Table 6: Global: Communications Platform-as-a-Service Market: Competitive Structure
- Table 7: Global: Communications Platform-as-a-Service Market: Key Players
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