RingCentral Is Taking a Holistic Approach to Drive Customer Success with AI

This IDC Market Note summarizes key takeaways from RingCentral's 2025 Analyst Summit, which highlighted its AI-driven customer experience innovations, including the launch of AI Receptionist. The event showcased RingCentral's vision to become an AI-powered platform to drive meaningful EX and CX. The company has demonstrated its success to date and is well positioned to drive future growth. Its leadership team is well positioned to execute these strategies amid growing competition.

Executive Snapshot

In This Market Note

IDC's Point of View

• RingCentral's Vision Incorporates a Practical Approach to AI
• RingCentral's Strategy Entails a Detailed Approach to Customer Success
  • Architecture Built to Create a Connected, Intelligent, and Effortless Experience
  • In-Depth Customer Focus and Tailored Strategies to Ensure Best Results
• RingCentral's Leadership Team Is Well Positioned to Execute Its Strategies
• There Are More Opportunities in Europe

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