IDC PlanScape: IT Performance Measurement Using Product Costing KPIs

This IDC PlanScape will describe how IT can improve its performance by shifting to a product-centric, agile team structure where all the advantages of using product costing and measuring business KPIs can be exploited. "Moving to a full product-oriented costing and KPI system is not simply a financial data problem," says Robert Multhaup, adjunct research advisor, IT Executive Programs (IEP) at IDC. "The entire IT organization must shift to a more product-centric model, which can be accomplished by building on the agile team structures that already exist in many organizations." The output of these teams tracking their work inside an ART is excellent product costing data and business KPI metrics.