Best in Future of Work: Augmenting Legal Services with AI and Knowledge Management Solutions

In this IDC study, Chapman Tripp's five-year digital transformation strategy is examined, highlighting its integration of AI, cloud, and workflow automation to modernize legal service delivery, enhance operational efficiency, and establish a more agile, technology-driven legal practice. By securing stakeholder buy-in, reengineering business processes, and enabling cross-functional collaboration, the firm modernized its document management system (DMS) and automated key workflows, reducing processing times and improving service delivery. This approach positioned Chapman Tripp as an agile, technology-driven legal firm, ensuring seamless knowledge sharing, optimized decision making, and enhanced client service. "Generative AI is coming to professional service firms in the legal profession," says Dr. Chris Marshall, VP at IDC Asia/Pacific. The winners will be those that keep ahead of innovation and learn to trust and use the technology to improve internal operations and for document and knowledge management," he adds.