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PUBLISHER: IDC | PRODUCT CODE: 1673124
PUBLISHER: IDC | PRODUCT CODE: 1673124
IDC PeerScape: Practices for Implementing a New IT Service Management Installation
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PAGES: 6 Pages
DELIVERY TIME: 1-2 business days
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This IDC PeerScape presents best practices for a new or replacement IT service management software installation, from goal setting to implementation to data management to staff guidance."In a time of product discontinuations and new available features, organizations have the opportunity to plan updates to their service management as they move to a new solution," says Snow Tempest, research manager for IT service management at IDC. "A thoughtful approach can enable a smooth transition and set the groundwork for future enhancements."
Product Code: US52228324
IDC PeerScape Figure
Executive Summary
Peer Insights
- Practice 1: Define What You Want to Accomplish
- Challenge
- Examples
- Guidance
- Practice 2: Identify a Trusted Vendor, Then Adapt to Its Best Practices
- Challenge
- Examples
- Guidance
- Practice 3: Develop Long-Term Data Quality Practices to Enable Your Goals
- Challenge
- Examples
- Guidance
- Practice 4: Help Your Staff Adjust to Change
- Challenge
- Examples
- Guidance
Learn More
- Related Research
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