Regulatory Factors Impacting the European Services Market - and How Services Providers Are Responding

PUBLISHED: March 3, 2025

PAGES: 14 Pages

DELIVERY TIME: 1-2 business days

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Description

This IDC Market Perspective analyzes the major regulatory factors causing operational and strategic hurdles to services providers and highlights innovative approaches to navigate and capitalize on these trends."The European IT and business services industry is navigating a complex regulatory environment shaped by the GDPR, DMA, DSA, and emerging frameworks like the AI Act and the European ePrivacy Regulation. While these regulations present significant compliance challenges, they also create opportunities for innovation and growth. Firms that invest in expertise, adapt their services, and align with regulatory requirements are well-positioned to thrive in this evolving landscape." - Senior Research Manager Milan Kalal, IDC EMEA

Product Code: EUR152868025

Executive Snapshot

New Market Developments and Dynamics

General Data Protection Regulation
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: Accenture
EU Digital Markets Act
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: Capgemini
EU Digital Services Act
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: Infosys
EU Artificial Intelligence Act
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: Deloitte
EU Digital Operational Resiliency Act
- Regulation Highlights
  - Implications for Services Providers
  - How Services Providers Have Addressed This Regulation
Network and Information Security 2 Directive
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: IBM
The European ePrivacy Regulation
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: TCS
Brexit-Related Regulatory Divergence
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: Wipro
Taxation and Digital Services Taxes
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: PwC
Sustainability Regulations
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: HCLTech
Cross-Border Data Flow Regulations
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: AWS
Binding Corporate Rules
- Regulation Highlights
  - Implications for Services Providers
  - Services Provider Example: Infosys

Advice for the Services Provider

Strengthen Cyber-Resilience & ICT Risk Management
Prioritize Privacy-First Strategies & Data Governance
Redesign Digital Marketing & AdTech Strategies
Build Compliance-Centric AI & Automation Frameworks
Enhance Regulatory Compliance via Automation & Reporting
Advice for Services Providers on Assisting Their Clients in Europe with Regulatory Challenges