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PUBLISHER: IDC | PRODUCT CODE: 1665858
PUBLISHER: IDC | PRODUCT CODE: 1665858
Sprinklr '25 Winter SQuAD: Finding a Firm Footing for Growth with a Refreshed Strategy and Continued Investments for an Intelligent Core
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PAGES: 5 Pages
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This IDC Market Note discusses Sprinklr's quarterly analyst digest held on January 30, 2025. This was the first time, newly appointed CEO, Rory Read, addressed the analyst community and laid out his plans for a refreshed growth strategy. The company has set itself an ambitious growth plan and Read's three-phased approach is a direct response to meet this goal. Product updates spanned the full suite of solutions, with the resonant theme being, intelligence embedded into the core applications and workflows.
Product Code: US53208425
Executive Snapshot
In This Market Note
- Strategy Refresh
- Business Optimization
- Hardening/Burn-in Period
- Acceleration for Growth
- Product Updates
- Engagement Channel Investments and Expansions
- Embedded Intelligence - AI and GenAI Infused into Apps
- Bridging the CX-EX Gap
IDC's Point of View
- Primed for the Era of Intelligent Experiences
- Unifying Experience Orchestration Across the Engagement Layer
- Operationalizing Growth That Is Grounded in Customer Value
- Conclusion
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- Related Research
- Synopsis
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