BT Fills a Critical Gap in Contact Centers with Its Comprehensive Portfolio

This IDC Market Note highlights how BT is enhancing its presence in the CCaaS market by offering comprehensive, secure, and scalable solutions that address key challenges in cloud adoption for contact centers. By leveraging its robust infrastructure and partnerships, BT provides end-to-end services, including consultancy, multicloud integration, and security, to facilitate seamless migration and modernization. Its focus on voice services, AI integration, and post-deployment support positions BT uniquely to drive business agility, resilience, and improved customer and employee experiences.