Confidence Scores: Transparency, Intelligence, and Business Resilience at Scale

This IDC Perspective explores the transformative potential of confidence scores, focusing on their capacity to enhance organizational resilience and operational efficiency. Confidence scores are a transformative tool designed to enhance enterprise resilience and operational efficiency through data-driven decision-making. In today's complex IT landscapes, where cybersecurity risks must be balanced with innovation, confidence scores are an (ideally) transparent metric to guide these decisions. By aggregating real-time and crowdsourced data, these scores quantify the likelihood of successful software deployments and performance stability. Described in this document is IDC's first look at Tanium's AEM Confidence Score, what this confidence score provides to cybersecurity professionals, and thoughts on how similar confidence scores can be improved in the future. For technology buyers, investing in scalable platforms and prioritizing resilience over perfection are key strategies. Ultimately, confidence scores combined with autonomous endpoint management empower organizations to navigate modern IT challenges with agility and certainty, positioning them for sustained success in an evolving digital landscape. "Decision-making aids - such as confidence scores - that are transparent in methodology and easy to explain are supremely valuable, especially in our current push toward AI, a technology that lacks transparency as a matter of course," says Dr. Grace Trinidad, research director, Trust Measurement and Metrics at IDC.