PUBLISHER: IDC | PRODUCT CODE: 1655874
PUBLISHER: IDC | PRODUCT CODE: 1655874
This IDC Market Perspective explores new trends and advancements in the communications platform-as-a-service (CPaaS) industry. "The future of CPaaS will be invigorated by AI and data analytical capabilities and will be an ideal choice for developers to create enhanced omni-channel customer engagement," says Naga Avinash, research manager, Communications Platform as a Service at IDC. "In addition, the market will be driven by the adoption of RCS and network APIs during 2025."