IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2025

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and includes updates to terminology used in IDC's view of the market."The worldwide UC&C market has embarked on a path to rapid innovation and development via AI-powered capabilities," says Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration at IDC. "The market is increasingly moving toward unified employee and customer communication platforms, which adds a new layer of integrated unified communications solutions, namely customer engagement (UC-CE) solutions in this highly competitive market."