PUBLISHER: IDC | PRODUCT CODE: 1642266
PUBLISHER: IDC | PRODUCT CODE: 1642266
This IDC PeerScape examines the experiences of organizations that have developed best practices for not only identifying and managing computing costs but also using tools that increase efficiency and productivity and help reduce costs overall."Many elements in an accurate TCO assessment are not obvious," notes David Weldon, adjunct research advisor with IDC's IT Executive Programs (IEP). "TCO leaders should think of qualitative factors as the intangible benefits or drawbacks of TCO. That might include employee morale or customer satisfaction. By considering both direct and indirect real costs and the quantifiable and qualitative factors, a TCO leader can get a more complete picture of the total cost of ownership and make informed decisions accordingly."