European Enterprise Voice Platforms and Services Forecast, 2024-2028

Description

This IDC Market Forecast discusses the European fixed business voice services market for the 2023-2028 period. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and unified communications and collaboration (UC&C) forecasts were used to develop market sizes for spending. The report also includes recommendations for providers."The transition from TDM to IP voice is inevitable, and businesses on legacy voice must adapt or risk being left without functioning communications. The best migration paths are to IP voice, especially hosted voice solutions, due to their flexibility, scalability, cost savings, and ease of integration with other technologies such as collaborative applications." - Senior Research Analyst Graham Fruin, IDC European Unified Communications & Collaboration.

Product Code: EUR151650024

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Highlight the Dangers of Remaining on Legacy Voice
Ensure that Replacement Solutions Are Secure, Scalable, and Flexible
Emphasize the Benefits of Private Cloud UCaaS
Invest in Additional Services
Offer Combined UCaaS and CCaaS Services

Market Forecast

Market Context

Drivers and Inhibitors
- Drivers
  - Traditional Voice Remains Core to Modern Working
  - Economic Uncertainties Make Traditional Voice Solutions Practical
- Inhibitors
  - Alternate Business Communications Solutions Growing in Popularity
  - Pricing for IP Voice Solutions Is Dropping
Significant Market Developments
- TDM Voice Is Entering the Final Phase
- Flexible Working Trends Continue to Evolve with Voice as a Core Component
- UCaaS Solutions Are Popular for Business Communications
Changes from Prior Forecast