PUBLISHER: IDC | PRODUCT CODE: 1586320
PUBLISHER: IDC | PRODUCT CODE: 1586320
Utilities Smart Customer Operations Quarterly Update: July-September 2024
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines mergers and acquisitions, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, major flexibility, EV, and battery energy storage projects; energy-efficiency initiatives; digital transformation; and GenAI initiatives in 3Q24."Unpredictability has become the name of the game among utilities, and events from the past two years have changed the game. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a nonlinear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.
Executive Snapshot
New Market Developments and Dynamics
- Situation Overview
- Business Environment, 3Q24
- Demand and Prices
- Oil Prices
- Electricity Prices
- M&As, Agreements, Reorganizations, and Major Business Developments, 3Q24
- GIP, Stonepeak bid for Singapore Power's 40% Stake in Jemena
- Centrica Acquires ENSEK and its Digital Platform, Ignition
- EDF, Octopus Energy Launch Electrify Britain
- Octopus Energy to Deliver 100,000 "Zero Bills" Homes
- Customer Care and Billing, 3Q24
- EWE, powercloud Extend Cooperation by Five Years
- Water Authority of Fiji Deploys Gentrack on AWS to Drive Business Transformation
- Kraken Technologies Acquires Energetiq
- ENSEK Acquires Zoa to Expand Tech Offering to Utilities
- Oracle, AWS Join for Strategic Partnership
- Customer Engagement, 3Q24
- E.ON Next Partners With Amber to Revolutionize Energy Consumption
- Residential PG&E Customers to Access Electricity Usage Data From Apple Home App
- Customers Reduce Energy Use During Heat Wave
- British Gas, Mixergy "Pay Homeowners to Switch on"
- Smart Metering, 3Q24
- Croatia's HEP to Install Smart Meters
- Indian Smart Metering Contract for Communication Modules Awarded
- Polish Enea to Install 273,000 Smart Meters in 2025
- 500,000 Smart Meters for Kuwait's Phase 2 Rollout
- Mitsubishi Electric Delivers Head-End System to Taipower
- Yorkshire Water Awards 1.3 Million Smart-Meter Rollout
- Australia's South East Water Deploys Smart Water Meters
- Genus Shipped Smart Ultrasonic Water Meters to Australia
- LoRaWAN for Water Submetering in 27,000 Swedish Apartments
- Trilliant, Sense Partner on Edge Intelligence for AMI
- CEFC Makes Loan Commitment to Intellihub for Smart Meters
- Major Flexibility, EV, and Battery Energy Storage Projects, 3Q24
- ENGIE Starts Construction of Battery Parks in Belgium
- Harmony Energy to Build BESS in France
- Australian Datacenter Project Taps GE Vernova for BESS
- chargEV Unveils BESS for EV Charging Infrastructure
- Vattenfall InCharge Wins Tender in the Netherlands
- Siemens, E.ON Collaborate on Fast-Charging Systems
- EDF Trials Bidirectional Charging for Solar Panels in the U.K.
- Kaluza, Mitsubishi Corporation Launch JV in Japan
- Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 3Q24
- TRENDE Launches Commercial P2P Energy Trading Service
- Schneider Electric Launches AI-Powered HEM Feature
- Digital Transformation, 3Q24
- Kraken Signs Champion Energy as First U.S. Client for Its Customer Solution
- Solstice Energy Expands Partnership With Gentrack
- Essent Uses the Eliq Energy Insights Platform
- Yu Energy Extends Partnership With Gentrack
- Kraken Technologies Opens Clean Tech Superhub
- Siemens Xcelerator Partner Ecosystem Adds IFS
- Beebop.ai Secures $5.5 Million for VPP Technology
- Siemens' EnergyIP Renamed to Gridscale X Meter Data Management
- Utilities and GenAI, 3Q24
- DEWA Adopts Microsoft Copilot
- Deloitte, AWS Work on GenAI, Quantum Computing
- Accenture Launches Custom LLM Models on Nvidia AI Foundry
Advice for Suppliers and Services Providers
Learn More
- Related Research
- Synopsis
