Worldwide Order Management and Orchestration Applications Forecast, 2024-2028: Slow Growth for Specialists in the Era of Platform Consolidation

This IDC study provides a five-year forecast for the worldwide order management and orchestration applications market."Order management continues to be an essential part of customer experiences (CXs) with products, though the pain of stand-up and integration can make this difficult for businesses to activate," says Heather Hershey, research director of Worldwide Digital Commerce at IDC. "The most advanced OMS platforms understand their role in the customer journey and the power they can leverage in creating impactful customer experiences. However, it is essential that OMS vendors find pathways to easier adoption and stand-up, ensuring buyers can experiment with new features and empowering them to harness delivery of tangible and sustainable value outcomes for consumers."