Digital Assistance: Charting a Path to Value for a New Frontier in Experience Management

"Digital assistance is expanding AI personalization to improve employee access to the entire operational resource and knowledge environment based on permissions," said Zachary Chertok, research manager for Employee Experience at IDC. "As a new chapter in the AI journey, digital assistance requires a broader, more complex effort across organizations to realize its full and transformative potential independent of any host suite environment."

Executive Snapshot

New Market Developments and Dynamics

• Defining Digital Assistance
• Problems in the Infosphere
• Digital Assistance Can Help, But It Requires Some Rewiring

Advice for the Technology Supplier

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• Related Research
• Synopsis