A Change Is in the Cards: AI, Employee Performance, and the Future of Business Readiness

This IDC Market Perspective discusses the future of employee performance management that has a new outlook driven by early use cases of VoE insights outside the HR COE. As AI and data unity constructs move to the center of enterprise decision modeling and management, technology vendors should be considering what this means for the role their data plays in performance models and how they are elevated into business strategy guidance. "'Employee performance is broken' is one of the most enduring taglines in the world of HR technology," said Zachary Chertok, research manager, Employee Experience at IDC. "Until employee performance becomes a forethought rather than a business performance afterthought, it will continue to lag in its efficacy to drive business and workforce metrics in the right direction. As AI changes the insights landscape, tech vendors have new tools at their fingertips to bridge the divide between business performance and employee performance frameworks to resolve the disparity between how each gets measured with respect to the other."