Worldwide Customer Service Applications Software Forecast, 2024-2028: On Target to Achieve $33.8 Billion in 2028

This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2024 to 2028."The customer service applications market has entered into a steady state of growth being helped by the incorporation of AI capabilities. While this is good for suppliers, end-user organizations are working through the new associated costs related to these initiatives," says Mary Wardley, program VP, Customer Service and Contact Center Applications at IDC. "IDC survey research data reveals that organizations are concerned about incorporating the cost of AI model building and software in their budgets."