Tactics: Using TPMs and Refurbished Assets to Free Up Capital for GenAI or Other Business Initiatives

This IDC Perspective looks at the criteria enterprises should consider when evaluating third-party support providers, and it provides guidance on the appropriate assets to consider when looking to make a change."Enterprise customers have made it very clear that they will utilize third-party maintainers - and not just for cost savings," says Rob Brothers, vice president, Software and Hardware Support Services at IDC. "The easy-to-do-business aspect they have alluded to in the survey is surely a compelling differentiator."