Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth

This IDC study examines the customer service applications market for 2021-2023. Revenue and market share of the leading vendors are provided for 2023. "The customer service applications market has settled into a stable rhythm. A growth of 14.6% is relatively high when the age of the market is considered reflecting the ongoing requirement for these applications and the associated refresh cycles," said Mary Wardley, VP, Customer Service and Contact Center at IDC. "IDC expects similar ongoing performance as the adjacent technology markets, including GenAI, evolve and contribute additional capabilities to this segment."