European Unified Communications and Collaboration Forecast, 2023-2028

Description

The IDC Market Forecast examines the European UC&C market, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, team collaborative applications, other collaborative applications, and UC as a service (UCaaS). It also breaks down the market by business size and key geography. The study outlines major market trends and provides recommendations for market players."UC&C should have employees at the core of their innovations. These solutions should offer enhanced user experience and empower employees so that they can operate at their optimal levels. This in turn will help to drive productivity, efficiency, and other positive business outcomes for organizations," said Oru Mohiuddin, research director, IDC's European Unified Communications and Collaboration.

Product Code: EUR151654424

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Make Employee Experience the Center of All Innovations
Develop Close Partnerships Within the Ecosystem
Invest in AI
Work With Partners for Go-to-Market

Market Forecast

Market Context

Drivers and Inhibitors
- Drivers
  - UCaaS and CCaaS Solutions
  - AI-Driven Collaboration Tools
- Inhibitors
  - Reluctance to Lose Control
  - Innovative On-Premises Infrastructure
Significant Market Developments
UC is Becoming a Holistic Solution
Voice is Heavily Used in Business Communication
Some Businesses Prefer Hybrid Deployments
UC is Becoming a Platform-Based Solution
AI-Infused Collaboration Platforms are Empowering Workers and Driving Productivity
Changes from Prior Forecast

Market Definition

IP PBX Systems
- IP PBX Systems (On-Premises)
- IP Phones
- UC Systems (On-Premises)
Managed/Hosted Voice/UCaaS
- Hosted Voice/Public Cloud UCaaS
- Managed Voice/Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems