Twilio Exec Connect and Analyst Summit 2024: Twilio Launches a New Era of AI-Powered Customer Engagement Solutions

This IDC Market Note provides an overview of Twilio's current portfolio and outlook for 2024 and beyond."The Twilio Exec Connect and Analyst Summit of 2024 was a great opportunity for Twilio to showcase its new leadership and strategic direction as it embarks on a new era of AI-driven customer engagement," according to Courtney Munroe, research VP, Worldwide Telecommunications Research at IDC. "Twilio has laid the framework with a strong portfolio and streamlined infrastructure. If it can execute its goals for the next several months, the company will continue its leadership role in this segment."