EMEA Telco Operations and Monetization Solution Forecast, 2024-2028

This IDC Market Forecast examines the EMEA telco operations and monetization solutions market. The industry's focus on customer experience and network APIs will serve as continued catalysts for this spending. In EMEA, high levels of mergers and acquisition as well as new network launches in the region will further fuel this market. The combined EMEA communications SP software solution market will grow from $13.6 billion in 2024 to $15.9 billion by 2028 as communications SPs look to create the flexibility and agility to support a lengthy list of 5G and digital transformation goals. "EMEA network operators are investing in their OSS/BSS estates to become 'match fit' as they progress their service strategies beyond pure connectivity. The investments they make now and in the next few years intend to reduce their dependence on large legacy IT estates and build the foundations for monetizing their network assets as a partner-driven platform. Many investments, both customer and non-customer facing, are targeted at improving customer experience outcomes," said Chris Silberberg, research manager, IDC's EMEA Telecoms Insight.