Customer Engineering Services Case Study: Augmented Reality for Distributed Field Service Workers

This IDC Perspective examines how CES leadership determined and executed a set of foundational requirements in the selection, deployment, and application of an augmented reality (AR) training and remote assistance solution to be used by field technicians in a variety of customer retail locations. This document provides insight into key criteria and decision-making processes that guided CES leadership's overall approach to its augmented reality deployment. The goal of this document is to provide technology buyers with core criteria that are essential for a successful augmented reality training and remote assistance deployment in a field services environment."Taking the time necessary to seek a technology solution and solution provider that meets your unique business needs is a core success factor for any enterprise deployment," said Bryan Bassett, research manager, IDC Enterprise Mobility: Workspace and Deployment Strategies. "When augmented reality features, functionality, hardware, and support are in alignment, AR has the potential to deliver a truly transformational outcome in business deployments, and none of those criteria should be overlooked or compromised."