Japan System and Service Management Software Market Shares, 2023: The Expanding Role of IT Operations from a Business and User Perspective

This IDC study summarizes the qualitative and quantitative analysis of the Japan system/service management software market based on information collected by mid-June 2024. This document covers three functional market segments as defined by IDC's software market definition (IDC's Worldwide Software Taxonomy, 2024 (IDC #US52000924, April 2024)): IT operations management (ITOM) software market, IT automation/configuration management (ITACM) software market, and IT service management (ITSM) software market.Shinichi Kimura, research manager, Software and Services, IDC Japan, says, "The role of IT operations teams is expanding in companies and organizations that are advancing companywide digital business transformation. IT operations teams are no longer simply resolving technical issues in the company's IT environment; they are now being asked to ensure the reliability and safety of systems and applications from a business perspective, and to ensure the performance of digital solutions from a user perspective. It is becoming important for IT suppliers to expand the scope of their traditional IT operations support and provide comprehensive support for the operation of their customers' entire digital business."This is the English translation of the Japanese document IDC #JPJ50709024.