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PUBLISHER: IDC | PRODUCT CODE: 1521937
PUBLISHER: IDC | PRODUCT CODE: 1521937
Worldwide IT Service Management Software Forecast, 2024-2028
PUBLISHED:
PAGES: 11 Pages
DELIVERY TIME: 1-2 business days
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This IDC study presents a 2024-2028 forecast for the IT service management (ITSM) software market as of June 2024. The study particularly discusses the impact of organizations' investment in artificial intelligence (AI), both in ITSM software and in other areas of technology that ITSM software supports and enables."As organizations renew their business and operations with AI, that push drives demand for IT service management software to both support and enable the shift," said Snow Tempest, research manager, IT Service Management at IDC.
Product Code: US51673824
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
- Drivers and Inhibitors
- Drivers
- Automation and AI
- Digital-First Operations and Collaboration
- Hybrid Long Term
- Inhibitors
- Changing Roles in IT
- AI and Automation May Shift the Revenue Models for the Market
- Drivers
- Significant Market Developments
- Changes from Prior Forecast
Market Definition
Methodology
- Historical and Forecast Market Values and Exchange Rates
Related Research
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