Atlassian Team '24: Showcasing an AI-Powered "System of Work" and New Features to Align Tech Teams and the Wider Enterprise Around Common Goals

This IDC Market Note discusses Atlassian's Team '24 conference that highlighted the company's mission to enhance team potential across enterprises with an AI-powered "system of work," introducing new and updated features. This IDC Market Note focuses on items relevant to service management and asset management for technology teams and their support for the business. Key announcements included the generative AI-enabled Atlassian Rovo for creating specialized bots, AI-enhanced service management features, updated incident response functionalities, and improved asset management capabilities, aiming to bolster Atlassian's position in supporting teams and increasing enterprise agility."As technology underpins more and more of teams' work, they look for efficient technology solutions to manage their business as well as the tech that enables it. Cross-functional, AI-infused platforms have a strong position in the current economy," said Snow Tempest, research manager, IT Service Management at IDC.