GenAI Tool Development Design as a Shorthand for Managing Consulting Case Team Partnerships

This IDC Market Perspective explores the parallels between GenAI tool development and the dynamics of business consulting case thinking and execution. The premise was meant to suggest that understanding and applying GenAI design principles is a useful parallel for understanding and enhancing the management of client relationships and project outcomes. It introduces the importance of unbiased reinforcement learning from human feedback data analysis, and the application of methodologies like the Ladder of Inference to mitigate biases and assumptions, ultimately advocating for a balanced and informed approach to consulting and GenAI integration."Exploring GenAI in consulting mirrors case team dynamics, offering a fresh lens on navigating complexities and enhancing client partnerships." - Bill Latshaw, research director, Business Consulting Services, IDC