European Unified Communications and Collaboration Market Shares, 2023: Vendors That Shaped 2023

Description

This IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and UCaaS. The study also outlines trends in market shares and provides recommendations for market players."Employee experience is now at the center of UC&C as vendors develop solutions that can integrate with business application ecosystems to create a unified and simple work experience. Powered by AI, it augments human capabilities while helping to drive productivity," said Oru Mohiuddin, research director, IDC European Unified Communications and Collaboration.

Product Code: EUR151654124

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Make Employee Experience the Center of all Innovation
Develop Close Partnerships Within the Ecosystem
Invest in AI
Work With Partners for Go-to-Market

Market Share

Who Shaped the Year

Microsoft is the Market Leader That Controls Most of UC Collaboration
Cisco is Taking a Holistic Approach to Collaboration by Including Hardware and Software
Zoom is Shifting Toward a Full Enterprise-Grade Workplace Solution
ALE Gaining Shares in UCaaS
Slack is Leveraging Salesforce-Based AI and Security Features

Market Context

Significant Market Developments
- UC is Becoming a Holistic Solution
- Voice is Heavily Used in Business Communications
- Some Businesses Prefer Hybrid Deployments
- Platform-Based Solutions are Gaining Traction
- AI-Infused Collaboration Platforms are Empowering Workers and Driving Productivity

Methodology

Quantitative Data

Market Definition

IP PBX Systems
- IP PBX Systems (On-Premises)
- IP Phones
- UC Systems (On-Premises)
Managed/Hosted Voice/UCaaS
- Hosted Voice/Public Cloud UCaaS
- Managed Voice/Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems