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PUBLISHER: IDC | PRODUCT CODE: 1498890
PUBLISHER: IDC | PRODUCT CODE: 1498890
Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
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PAGES: 13 Pages
DELIVERY TIME: 1-2 business days
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This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with caution and evaluating internal use cases to find the right fit."
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
- Genesys
- NICE
- Avaya
- Zendesk
- Five9
Market Context
- Worldwide Contact Center Applications Software Market by Region
- Public Cloud Services
- Significant Market Developments
Methodology
Market Definition
Related Research
Product Code: US52322824
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
- Genesys
- NICE
- Avaya
- Zendesk
- Five9
Market Context
- Worldwide Contact Center Applications Software Market by Region
- Public Cloud Services
- Significant Market Developments
Methodology
Market Definition
Related Research
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